NetSuite OneWorld ERP Review

Oracle
Product:
Vendor:
Founded:
Headquarters:
NetSuite OneWorld
Oracle
1998
San Mateo, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
40,000+
Cloud
Yes
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NetSuite OneWorld At A Glance

Good: Flexible, comprehensive configuration, strong project management and financial consolidation tools, turn-key operation.
Bad: Customizations to meet business needs can be difficult to complete.
Bottom Line: Capably handles business management duties for companies that have multisubsidiary and multinational operations, but it takes time to learn.

Product Overview

NetSuite OneWorld is an optional module of NetSuite’s cloud-based ERP system that provides a unified global business management platform for enterprises that manage multisubsidiary and  multinational operations. It is sold primarily through a partner/reseller channel.

This system enables organizations to manage multiple companies with potentially different currencies, taxation rules and reporting requirements within a single NetSuite account.

With sophisticated accounting/ERP, e-commerce, sales, marketing and support, NetSuite OneWorld supports regions, subsidiaries and separate legal entities that have the same parent company.

NetSuite OneWorld automates all financial aspects of selling, such as quotas, forecasts, sales, returns, commissions and rollbacks. Combined with all other accounting activity, the product enables companies to successfully consolidate multiple charts of account, offering real-time visibility and helping them more quickly close books at the end of a period – even with different currencies and taxation rules.

NetSuite OneWorld affords global businesses a single, clean customer record across subsidiaries by eliminating duplicate customer records, reducing data entry errors and efficiently managing customers.

Features

The features of NetSuite OneWorld ERP include Global Financials, CRM, e-commerce, resource planning, business intelligence and international capabilities:

Global Financials – OneWorld’s backbone feature provides a complete cloud financial management application for global businesses. The tool enables businesses to adjust for differences in currency, taxation and legal compliance at the local level, with regional and global business consolidation and roll-up. More than 190 countries and updated currencies are supported, along with 90-plus bank payment formats, 100-plus countries’ taxation rules and reporting, and 24 languages.

Global CRM – The global customer relationship management (CRM) feature addresses a complex multinational sales organization requiring multiple languages and currencies. Global CRM affords thorough visibility into every aspect of CRM, including quotas, forecasts, sales, customers, partners, support cases, issues, leads and campaigns.

Global e-commerce – This tool helps companies conduct e-commerce worldwide with multilanguage, multicurrency, multicountry and multibrand web stores that can be run and managed from a single NetSuite system. That means customers can manage global web stores each in their location-specific languages and currencies.

Global services resource planning – This module streamlines the entire services lifecycle from marketing to project management, service delivery, billing and revenue management.

Global business intelligence – Offering real-time visibility across the entire enterprise, this feature gives customers access to global financial, business and customer data. Global business intelligence provides numerous levels of consolidated reporting and key performance indicators across the enterprise, displayed on dashboards in real time.

International capabilities – Organizations can manage global operations, including multiple currencies, taxation rules and reporting requirements across geographies and subsidiaries with this tool. It also provides customers real-time financial consolidation and visibility.

  • Accounting?
  • Business Intelligence?
  • Customer Relationship Management?
  • Human Resources?
  • Inventory Management?
  • Product and Purchase Planning?
  • Supply Chain Management?

Target Market

NetSuite OneWorld is aimed at medium and large international corporations that manage multinational and multisubsidiary operations. Some of its customers include:

  • Beyond the Rack
  • 7 Nation
  • AAE Travel Pte Ltd
  • ASICS Asia
  • Covisint
  • DocuSign
  • Genesys
  • Idaho Farm Bureau
  • Land O’Lakes Inc.
  • School of Rock

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Implementation/Integration

The general step-by-step NetSuite implementation process is as follows:

  1. Formal introduction – The customer determines its high-level goals and discusses the overall project scope with its implementation partner.
  2. Implementation team established – The customer picks a dedicated internal team to help its NetSuite partner during implementation.
  3. Initial configuration – The internal team participates in work sessions during the NetSuite implementation to determine every business scenario, and learns how those needs will translate into NetSuite best practices (e.g., finance, distribution, CRM).
  4. Data migration begins –  NetSuite software starts ingesting a customer’s business data.
  5. Dedicated team learns NetSuite – The customer’s dedicated team begins to learn new enhancements and determines if there are any missing gaps in the process.
  6. Configuration – The implementation partner begins to execute a customer’s tailored configuration.
  7. Data migration ends – All data from the customer’s legacy system has been transferred to NetSuite.
  8. System Testing – Dedicated customer users begin testing the system’s ERP function.
  9. Training – The customer’s entire company gets trained on NetSuite.
  10. Go live – The customer officially runs the NetSuite software.
  11. Post go-live support – The customer talks with its partner about any potential issues. Implementation ends.

Customer Service & Support

NetSuite offers two support options: Basic and Premium (paid). All customers are provided with NetSuite Basic Support as part of their NetSuite subscriptions.

Basic Support includes:

  • Online support requests that are handled through SuiteAnswers, NetSuite’s customer access portal for logging product issues
  • Access to NetSuite Support user group
  • Online support for critical issues from 8 a.m. to 6 p.m. in a customer’s local time zone, Monday through Friday, excluding holidays

NetSuite Premium Support services offer these upgrades over basic support:

  • 24/7 coverage for high-severity issues
  • Toll-free technical center access from 8 a.m. to 6 p.m. in a customer’s local time, Monday through Friday  for severity 3 and 4 issues
  • Call routing by product area
  • Online case responses prioritized by severity
  • Weekend coverage
  • Early notification of new releases

Oracle NetSuite also offers educational resources for customers, including white papers, webinars and data sheets as well as a searchable knowledge base that contains FAQs, support articles, best practices, help topics and training videos.

Pricing

Oracle NetSuite does not provide pricing information for NetSuite OneWorld. Companies should discuss their options with solution providers. However, according to third-party sites, pricing begins at $999 per month plus $99 per user, per month.

Shortcomings

Some users have said the product is very good for “out-of-the-box” implementations. However, customizations to meet business processes/needs are challenging to complete as consultants generally lack an understanding of the end-to-end processes and the complete system.

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About

NetSuite Inc., founded as NetLedger in 1998 by Evan Goldberg, is known as one of the pioneers of cloud-based software. Its initial product was online accounting software. The company was seeded with start-up capital from Oracle co-founder Larry Ellison.

In July 2002, Zach Nelson joined NetSuite, becoming president and CEO prior to its acquisition by Oracle Corp. in July 2016. Both Goldberg and Nelson had worked for Ellison before forming and leading NetSuite.

Oracle NetSuiteis headquartered is in San Mateo, CA, in the heart of Silicon Valley. The company also has other offices throughout the U.S., as well as offices in Europe, Canada, Australia, Africa, Asia, Mexico and South America.

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