Global Shop Solutions ERP Software Review

Global Shop Solutions
Product:
Vendor:
Founded:
Headquarters:
Global Shop Solutions
Global Shop Solutions
1976
The Woodlands, TX
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
3,000+
Cloud, On-Premise
No
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Global Shop Solutions At A Glance

Good: Scope and flexibility of the suite, data integration among modules, system scability.
Bad: Can run slowly at times, especially when generating reports.
Bottom Line: A well-engineered, comprehensive ERP software backed by strong implementation and support teams.

Product Overview

Global Shop Solutions’ enterprise resource planning software aims to simplify the manufacturing process for its customers.

Every application a manufacturing shop needs is a click away, including customer relationship management (CRM), inventory management, quality management, agile project management, job costing, scheduling and tracking.

In all, the software has 34 modules that draw from the same database. Each can be used on its own, or along with any number of additional of modules.

Through customized reports and dashboards, the system can show how each area of a business affects its overall health. Seamless integration with CAD and other engineering programs makes data flow easier across applications.

Features

Global Shop Solutions’ ERP modules provide users with all the functions they need to manage their businesses.

Some of the key modules include:

Shop management – Shop management features allow managers to stay on track and meet deadlines. Users receive immediate feedback on job costing, material review, variance reports and performance measurement. Labor performance can be measured and managed through a single-screen.

Planning and scheduling – With the solution’s planning and scheduling features, managers can stay on top of a job in real-time. They’re able to view and schedule resources, outside processes and material requirements while estimating the lead time for each job.

CRM – Designed for manufacturers, Global Shop Solutions’ CRM tracks sales and leads; supplies details on orders, shipping and job status; and helps organize the sales pipeline, manage marketing and manage events. It also has a mobile app that allows for anytime, anywhere access.

Sales – Monitor a shop’s entire sales funnel with custom reporting, sales analysis, shipping oversight and sales ordering. Users can also manage customer service, sales orders, shipping (UPS/FedEx integration) and bookings reports. Sales dashboards help with data analysis and decision making.

Accounting – Eliminate redundant data entry through a single-point entry process that rolls accounts receivable, accounts payable, payroll, budgeting and general accounting calculations into one system. Because it pulls data from other modules, end-of-month closings reconcile faster. Custom dashboards supply a real-time look into financials.

Quality control – Use the quality control module to isolate and measure the quality of manufactured and purchased parts. Break down scrap trend quantity or cost by date range, vendor, department, employee or workcenter. A single-screen dashboard displays all rework, rejects and scrap.

Shop-floor data collection – This module tracks when personnel clock in and out of jobs, machines and facilities, providing real-time and accurate data on labor and production costs. The data can be used to manage productivity, accurately predict delivery dates, make sound purchasing decisions and measure employee performance.

E-commerce – The e-commerce module integrates transactions that accelerate cash flow, including electronic billing and credit cards. Customers can see open orders, shipments in process and outstanding accounts receivable.

Product configurator – The product configurator creates predefined options for product requests. It also automates current pricing, and offers online self-service style pricing and ordering.

Business intelligence – Visualize manufacturing activity with graphs, charts, reports and detailed drill-downs from real-time data. The business intelligence module generates unlimited custom reports, including forecasts and real-time management summaries, along with financial, productivity, cost and vendor reports.

Job costing – Job costing tools measure freight, labor, overhead and outside services to determine individual costing components. This lets manufacturers know the cost of finished goods immediately.

CAD/CAM Bill of Materials (BOM) – Compare the BOM from design to production to find any issues quickly. The solution uses a color-coded system to identify differences between BOMs and tree graphs to illustrate each part’s origination, with customizable options available. Any info is backed up automatically in the system.

Inventory – The inventory module tracks every aspect of a shop’s material needs, from detailed inventory data to BOM cost buildups. Real-time inventory-level awareness can help clients reduce costs. Material ordering is integrated with inventory and usage, which allows for automated purchasing per material requirements, planning functions and purchase history.

In addition, the system has tools that can compile key performance indicators (KPIs), create a website, monitor real-time shop-floor display, track human resources, exchange data, purchase digital advertising and more.

  • Accounting?
  • Business Intelligence?
  • Customer Relationship Management?
  • Human Resources?
  • Inventory Management?
  • Product and Purchase Planning?
  • Supply Chain Management?

Target Market

Global Shop Solutions targets small to medium-sized manufacturers (SMBs) in multiple industries, including aerospace, automotive, correctional, machine building, metal fabrication, plastics, rubber, truck and trailer, and more.

The vendor’s customers include:

  • GereMarie
  • Corilam Fabricating
  • Miller Welding
  • Fullerton Tool
  • Gear Motions
  • Fabricating Specialties Inc.
  • Kryton
  • Pro-Fab
  • Fima
  • Lugar Fabrication

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Implementation/Integration

Global Shop Solutions ERP can be deployed either on premise or in the cloud. The vendor has developed a systematic approach for implementing its ERP software on a customer’s behalf.

A nine-step process begins with infrastructure and process analyses, and moves through implementation planning, user training, system setup, data migration, interfacing, testing and, finally, go-live.

Throughout the process, an assigned Global Shop Solutions consultant collaborates with a customer’s implementation team. Consultants work with clients to define goals, objectives and best practices for the business.

Customer Service & Support

As part of its customer support experience, Global Shop Solutions assigns a personal account representative to each customer. The representative serves as a main point of contact for the client, answering system-related questions and connecting them to the appropriate department.

A service team is available 24/7 via email, phone, or through a ticketing system. All support tickets/inquiries are completed online. The service team logs into a customer’s system and addresses any issues.

Process Documentation and Training (PDT) is available to guide customers through various system processes. Also, FastTRAIN, a video library, supplies various training modules and Friday Features (a weekly, one-hour webinar about different aspects of the system).

An in-house consultant team is available for more intensive training, business process changes or customization work if needed.

Pricing

Global Shop Solutions tailors its contracts to each customer. Contact a sales representative for a customized quote.

Shortcomings

Users report the system’has a tendency to get bogged down at times of heavy operation, especially when creating reports.

Screenshots

Global Shop Solutions Screenshot 1
Global Shop Solutions Screenshot 2
Global Shop Solutions Screenshot 3

About

Global Shop Solutions is a family-owned business that has delivered software solutions to shops and manufacturers for more than 40 years. The vendor built its reputation by developing ERP software, and supporting it with comprehensive training and responsive customer service. It has one of the highest implementation success rates in the industry.

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