Epicor Eclipse Review

Product:
Vendor:
Founded:
Headquarters:

Eclipse
Epicor
1972
Austin, TX

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
21,000+
Cloud, On-Premise
No

Product Overview

Epicor Eclipse provides tools to dramatically enhance productivity, while delivering process refinements to improve the business effectiveness of distributors. Eclipse features a unique, intuitive user interface that makes it easy to interact with customers while conducting business. The system enables users to eliminate communication breakdowns in their organization through true task automation and digital to-do lists.

Self-populating, self-cleaning work queues inform every employee in the company about important matters that need their attention, such as a sales order that may be held up because of a credit hold but is really of vital importance to a customer who is unaware of any account issue or thinks the matter has already been resolved. This allow employees to focus more time on the customer, get more done within the software and help increase customer satisfaction.

Epicor Eclipse offers on premises and cloud deployment options with extensive functionality and mobility, from any mobile device, for key business processes, such as system-wide business management, CRM, order management, e-Commerce, purchasing, inventory management, business intelligence and financial management, to name several.

Today’s fast-moving business environment requires tighter integration between the company, their partners, and their customers than ever before. The business system must simultaneously talk to other in-house applications, websites, and Internet content. The Eclipse Application Programming Interface (API) boosts efficiency and productivity by connecting the business processes with the company’s vendors, customers, and partners.

Epicor Commerce Connect (ECC) platform allows distributors to deliver a world class user experience with a complete integrated eCommerce solution.

Features

Epicor Eclipse functionality lets users anticipate and satisify shifting customer demands, optimizing efficiency and productivity. It includes the following features:

Epicor Commerce (eCommerce) – This integration, based on Magento commerce, helps to increase sales, reach new customers and shorten sale cycles. It includes B2B and B2C channel support, storefront creation, real-time stock levels, mobile access and more.

Business Intelligence – Epicor Data Analytics and Customer Buying Trend Analyzer help a company generate and maintain real-time insight visible from executive, A/R, Sales Rep and buying trends dashboards.

Financial Management – Users get A/R, A/P, General Ledger, Purchasing, AvaTax and vendor rebates, as well as real-time drill down, support for multi-currency and multi-company, and account balance alerts that streamline business accounting.

Supply Chain Management – Users can manage warehouse, inventory, purchasing and manufacturing. This feature includes Advanced Demand Forecasting, which more accurately calculates amount of inventory needed.

CRM – A user can manage all customer data (e.g., contacts, opportunities, loyalty programs) and access it from anywhere to better respond to customer inquiries or actions.

Job Management – This feature manages an order lifecycle, from quotes to order to returns to progress billings.

Strategic Pricing – In exclusive agreement with Strategic Pricing Associates, this feature maximizes profits by showing how and where to squeeze higher gross margins out of less price-sensitive transactions, including shipping.

Mobile Showroom – This tool puts pricing and product information in the hands (mobile device) of showroom sales teams. Barcode reading and iBeacon deliver product details,and bids can be built, managed and submitted from anywhere in the showroom.

Wireless Warehouse Management – Users can manage inventory receipt, put-away, picking, cycle counts and more, as well as account for adjustments, all from a handheld device or remote location.

Each of these features is available remotely, through any device available to employees.

Target Market

Epicor Eclipse is designed to streamline the various distribution processes in today’s dynamic supply chain. This distribution-focused system scales from tens to thousands of users on a single installation. Epicor provides industry-leading solutions for distributors of all sizes. Epicor Eclipse has a long heritage of customer-focused development and has evolved to meet the specific needs of distributors in these core industries:

• Electrical
• Plumbing
• PVF
• HVAC

Some of Epicor Eclipse’s customers include:

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Implementation/Integration

The Epicor implementation methodology is broken into five stages: prepare, plan, design, validate and deploy. Each stage includes a series of segments that are filled with a set of inputs, tools, techniques and deliverables that build on one another to move the process to the next stage.

• Prepare – During this stage, Epicor’s consulting team aligns the implementation project expectations with the software suite a company is planning to implement.
• Plan – The plan stage is the official beginning of implementation. It establishes the foundation for the entire project and creates the blueprint that lays out the system requirements, resources and timelines that are needed to match a company’s demands and budget.
• Design – During this stage, a company’s core project team and subject matter experts begin to use the system and document how the organization plans to use the system to meet its business objectives.
• Validate – The goal of this stage is to better ensure that all business procedures are correctly documented and that the business operations flow successfully through the system.
• Deploy – During this stage, Epicor’s consulting team assists customers with developing their go-live plans, as well as providing end-user training.

Eclipse runs atop Linux and uses Rocket UniVerse as its database.

Customer Service & Support

Epicor customers have access to its online customer support center, which provides 24/7 access to information, resources and services, including customer account information, an online knowledge base, product documentation and downloads, online forums and communities, and other helpful information.

Access to EpicCare, Epicor’s customer service program, is included as part of a company’s Epicor Maintenance and Support Plan. Additional benefits of the plan may include:

• The latest in software updates, fixes, enhancements and upgrades – enabling organizations to extend the life of their ERP systems.
• Unlimited online, chat and/or phone problem resolution support from Epicor support experts to help customers troubleshoot problems.

Pricing

Epicor does not disclose pricing information. Prospective customers should contact Epicor for details.

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Shortcomings

Integration with certain third-party applications cost extra, so additional functionality can get pricey.

Screenshots

About

Incorporated in 1972 as Triad Systems Corp., the company was renamed Activant Solutions Inc. in 2003, continuing to grow through acquisitions. In May 2011, Activant was purchased by Apax Partners and merged with Epicor Software Corporation, retaining the Epicor name. In August 2016, KKR & Co. acquired Epicor Software Corp. from Apax Partners.

Headquartered in Austin, Texas, Epicor has offices throughout the U.S., as well as many other countries, including Australia, China, the United Kingdom, Russia, Poland, Malaysia, Mexico and New Zealand.

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