Epicor Eclipse Review

Epicor
Product:
Vendor:
Founded:
Headquarters:
Eclipse
Epicor
1972
Austin, TX
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
20,000+
Cloud, On-Premise
No
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Eclipse At A Glance

Good: Inventory control, sales order management, custom report and screen design.
Bad: Adding functionality through integrations can get pricey.
Bottom Line: Epicor Eclipse manages most facets of business well, especially for electrical, plumbing, HVAC and PVF distributors.

Product Overview

Epicor Eclipse is a fit-for-purpose (enterprise resource planning, a.k.a ERP) business system aimed at electrical, plumbing, HVAC and PVF distributors with complex business processes and software needs for functions such as accounting, financial reporting, distribution or manufacturing. Its aim is to grow sales, improve margins and increase productivity.

Combining an eCommerce solution with rapid order entry, job management and mobile access, Eclipse strives to help sales close more frequently.

Eclipse has the capacity to maintain flexible pricing for accounts, projects and jobs; scan data to find opportunities to squeeze higher margins from less price-sensitive transactions; and improve inventory control in the warehouse.

Productivity can be refined through distribution-specific work queues, mobility and RF warehouse management.

Features

Epicor Eclipse functionality lets users anticipate and satisify shifting customer demands, optimizing efficiency and productivity. It includes the following features:

eCommerce – This integration, based on Magento commerce, helps to increase sales, reach new customers and shorten sale cycles. It includes B2B and B2C channel support, storefront creation, real-time stock levels, mobile access and more.

Business Intelligence – Epicor Data Analytics and Customer Buying Trend Analyzer help a company generate and maintain real-time insight visible from executive, A/R, Sales Rep and buying trends dashboards.

Financial Management – Users get A/R, A/P, General Ledger, Purchasing, AvaTax and vendor rebates, as well as real-time drill down, support for multi-currency and multi-company, and account balance alerts that streamline business accounting.

Supply Chain Management – Users can manage warehouse, inventory, purchasing and manufacturing. This feature includes Advanced Demand Forecasting, which more accurately calculates amount of inventory needed.

CRM – A user can manage all customer data (e.g., contacts, opportunities, loyalty programs) and access it from anywhere to better respond to customer inquiries or actions.

Job Management – This feature manages an order lifecycle, from quotes to order to returns to progress billings.

Strategic Pricing – In exclusive agreement with Strategic Pricing Associates, this feature maximizes profits by showing how and where to squeeze higher gross margins out of less price-sensitive transactions, including shipping.

Mobile Showroom – This tool puts pricing and product information in the hands (mobile device) of showroom sales teams. Barcode reading and iBeacon deliver product details,and bids can be built, managed and submitted from anywhere in the showroom.

Wireless Warehouse Management – Users can manage inventory receipt, put-away, picking, cycle counts and more, as well as account for adjustments, all from a handheld device or remote location.

Each of these features is available remotely, through any device available to employees.

  • Accounting?
  • Business Intelligence?
  • Customer Relationship Management?
  • Human Resources?
  • Inventory Management?
  • Product and Purchase Planning?
  • Supply Chain Management?

Target Market

A feature-rich application with specific depth in a number of industries, the Eclipse system has been developed to manage the requirements of distribution verticals including Electrical, Plumbing and PVF, and HVAC. Epicor Eclipse customers include:

  • Rexel
  • US Electrical Services, Inc
  • Crescent Electric
  • WESCO
  • Schaedler Yesco
  • Empire Plumbing Supply
  • Industrial Piping Systems
  • Lehman Pipe and Plumbing Supply
  • Johnstone Supply
  • Adel Wholesalers

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Implementation/Integration

The Epicor implementation methodology is broken into five stages: prepare, plan, design, validate and deploy. Each stage includes a series of segments that are filled with a set of inputs, tools, techniques and deliverables that build on one another to move the process to the next stage.

  • Prepare – During this stage, Epicor’s consulting team aligns the implementation project expectations with the software suite a company is planning to implement.
  • Plan – The plan stage is the official beginning of implementation. It establishes the foundation for the entire project and creates the blueprint that lays out the system requirements, resources and timelines that are needed to match a company’s demands and budget.
  • Design – During this stage, a company’s core project team and subject matter experts begin to use the system and document how the organization plans to use the system to meet its business objectives.
  • Validate – The goal of this stage is to better ensure that all business procedures are correctly documented and that the business operations flow successfully through the system.
  • Deploy – During this stage, Epicor’s consulting team assists customers with developing their go-live plans, as well as providing end-user training.

Eclipse runs atop Linux and uses Rocket UniVerse as its database.

 

Customer Service & Support

Epicor customers have access to its online customer support center, which provides 24/7 access to information, resources and services, including customer account information, an online knowledge base, product documentation and downloads, online forums and communities, and other helpful information.

Access to EpicCare, Epicor’s customer service program, is included as part of a company’s Epicor Maintenance and Support Plan. Additional benefits of the plan may include:

  • The latest in software updates, fixes, enhancements and upgrades – enabling organizations to extend the life of their ERP systems.
  • Unlimited online, chat and/or phone problem resolution support from Epicor support experts to help customers troubleshoot problems.

Pricing

Epicor does not disclose pricing information. Prospective customers should contact Epicor for details.

Shortcomings

Integration with certain third-party applications can cost, so additional functionality can get pricey.

Screenshots

Epicor Screenshot 1
Epicor Screenshot 2
Epicor Screenshot 3

About

Incorporated in 1972 as Triad Systems Corp., the company was renamed Activant Solutions Inc. in 2003, continuing to grow through acquisitions. In May 2011, Activant was purchased by Apax Partners and merged with Epicor Software Corporation, retaining the Epicor name. In August 2016, KKR & Co. acquired Epicor Software Corp. from Apax Partners.

Headquartered in Austin, Texas, Epicor has offices throughout the U.S., as well as many other countries, including Australia, China, the United Kingdom, Russia, Poland, Malaysia, Mexico and New Zealand.

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