Pentaho Business Intelligence Review

Hitachi Vantara
Hitachi Vantara
Santa Clara, CA
Deployment Model:
Free Trial:
Cloud, On-Premise
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Pentaho At A Glance

Good: Combination of data integration and analytical processing, first BI tool to market direct reporting for NoSQL, wide variety of reporting solutions.
Bad: Interface is not always intuitive, some users are unable to find explanation of cause of specific errors.
Bottom Line: Pentaho's unique ability to cross data integration with business analytics unites IT and end-users, helping them integrate and visualize the information that is most important to business results.

Product Overview

Pentaho distinguishes itself in its unique ability to combine data integration with analytical processing, which saves users both money and time. This vastly speeds up the results process, an ever-more prescient issue for buyers on the market for a new BI tool.

Pentaho includes a spectrum of advanced analytics, from predictive modeling to basic reporting. The tool is specifically designed to blend with mobile platforms, providing a seamless experience from smartphones and tablets.

Beyond data integration, other key features include visual analysis, self-service reports, and custom dashboarding.

Pentaho works with many data sources, such as Spark, Microsoft and Google Cloud, and it also accommodates big data. The vendor also offers an embedded analytics solution, where users can embed Pentaho’s dashboards, reports and visualizations within their existing applications.


Pentaho relies on powerful visualizations that allow users to interact with their data, zooming in and seeing in detail important statistics. Some other tools that highlight this feature include lasso filtering, drill-through capabilities, and attribute highlighting.

Pentaho also has other unique abilities such as geo-mapping, heat grids, and scatter charts. The system relies on in-memory data caching, which provides analysis of data at the “speed of thought,” making for a vastly quicker BI tool.

Dashboards are interactive as well, and include web-based drag and drop capabilities and a library of filter controls. They can be custom designed, so that each is precisely created for the needs of the user at hand. The dashboard also can connect business analytics with outside applications, making for a more efficient user experience.

A diverse array of reporting solutions are included, ranging from self-service reporting to reporting for much larger enterprise jobs. Reports are intuitive and simple to use, featuring an output in all popular formats, Excel, CSV, PDF, and HTML. Pentaho was also the first BI tool to market direct reporting for NoSQL.

Another notable feature is Pentaho’s data integration software, which can blend information together from unlimited sources, including NoSQL, Hadoop, relational databases, and analytical databases. The integration designer is user-friendly, features a drag and drop tool, and has an adaptive big data layer so that big data can be inserted quickly.

Target Market

Hitachi Vantara targets organizations of all sizes and in many industries, such as transportation, media, entertainment and healthcare. We’ve listed 10 of its clients below.

  • BMW Group
  • Disney Parks
  • Logan Aluminum
  • Optimise Prime
  • Rabobank
  • Rainforest Connection
  • Schneider Electric
  • Telefonica
  • Vibrant Emotional Health
  • ZeniMax Media Inc.

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Users can try out Pentaho by downloading it from its site. Pentaho provides an installation wizard, as well as documentation and tutorials on the software.

Customer Service & Support

Hitachi Vantara offers a customer support portal for Pentaho that includes:

  • A support ticketing system
  • A knowledge base, including articles on best practices
  • Access to free and paid training videos
  • Documentation
  • Software downloads
  • Service packs

Pentaho’s support offices are staffed with representatives available from 9 a.m. to 5 p.m., Monday to Friday, local time. Pentaho’s 24/7 support is available for Enterprise Support subscription customers in production environments only, or as otherwise agreed to by Hitachi Vantara in writing as part of its Go-Live support services. The best way for users to report an issue is by submitting a ticket through the Pentaho customer portal or via email.


Pentaho offers flexible subscription-based pricing models that aligns with a business’ needs. Potential clients should contact Pentaho directly for a price quote.


Some users have mentioned that the interface is not intuitive and that there’s no documentation to support why errors were caused.


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Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides its customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, it applies its unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

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