BIME Analytics Business Intelligence Review

Product:
Vendor:
Founded:
Headquarters:

BIME Analytics
BIME
2009
Montpellier, France

Ownership:
Customers:
Deployment Model:
Free Trial:

Private
Unknown
Cloud, On-Premise
Yes

BIME Analytics At A Glance

Good: Ability to connect to many data sources, including social networking sites, geomapping visualization, on-demand data warehouse.

Bad: Does not offer predictive analytics.

Bottom Line: Cloud-based data analysis and dashboard platform that provides simple access to insights through state of the art visualizations.

Product Overview

NOTE: BIME Analytics has been acquired by Zendesk and is no longer available. In early 2019, Zendesk debuted its customer analytics solution, Zendesk Explore.

BIME empowers customers to connect to all of their data, via dozens of sources, all in the same place. Queries can be created and executed easily, and dashboards are created using BIME’s state of the art interface function.

Some of the data sources BIME can connect with are listed here:

Redshift
Hana
Query
Vertica
Vectorwise
Omniture
Google Analytics
Salesforce
Facebook
Twitter
SQL Server
MySQL
Oracle

Some key functionalities of BIME include its advanced visualizations which work with relational analysis, bullet charts, funnels, and hundreds of customization points.

Dashboards are highly interactive, and can be built in just a matter of clicks. Sharing is easy, and users viewing it can drill down through layers of data.

Big data is addressed through Google BigQuery compatibility. Other functions also supported (as noted above) include Vectorwise, Vertica, and Redshift.

BIME stays connected to the social pulse with integration to Google Analytics, Facebook Insights, Youtube analytics, and Twitter analytics.

Time sliding windows can also be created within data without any code-writing. Data from a month or a year ago can easily be accessed and compared with more recent numbers.

Map visualizations are on the cutting edge at BIME. Geocoding is automated, so users don’t need to worry about inserting every last number. The platform is backed by Premium Maps, which allows street level visualizations for an even more comprehensive user experience.

At the heart of the software, BIME relies on a parallel column-store in-memory processor,which speeds and improves basic data sources, and knows itself when the data source needs to be delegated to.

There is also an on-demand data warehouse that provides speedy access to ETL functions within a cloud database. By short circuiting the need for a data silo, BIME is providing effective agile business intelligence.

Features

BIME Analytics has a robust spread of reporting and analytics features, which are noted here below.

BIME’s latest version, v6 evergreen, provides these following features:

Improved pivot table
Increased speed of query building
Customization panel to build graph styles in reports
Touchscreen ability to mobile devices
Pre-built queries
9 types of widgets available: visualization, text, images, data filter, time filter, change measure, measure filter, bookmark widget and global variable
Ability to use common keyboard shortcuts
Ability to leave comments on dashboards

Ad Hoc Analysis?
Online Analytical Processing (OLAP)?
Predictive Analytics?
Profit Analysis?
Trend Indicators?
Ad Hoc Reporting?
Automatic Scheduled Reporting?
Customizable Dashboard?

Target Market

BIME works with customers from all industries and all sizes, ranging from prominent Fortune 500 companies to startup businesses.

Health Direct Australia
Lenovo
American Addiction Centers
cars.com
British Columbia

H&R Block
Berkeley Lab
Greenpeace
Hovis
Delivery Hero

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Implementation/Integration

Users first start with a 14-day free trial. BIME then offers two subscription pricing plans:

Base Plan – At $490 a month, companies get two studio users, unlimited dashboards, data sources, and queries, ten dashboard viewers, and more than 35 data connectors.
Big Data Plan – This plan (at $690 a month) covers all of the features of the Base Plan but adds Big Query, RedShift, SAP HANA, Vertica, Vectorwise, and MongoDB.

Users can also optionally purchase an extra dashboard viewer for $9 a month or cloud storage at $250 a month.

Customer Service & Support

BIME offers traditional help and support. Specific features include:

-Email
-FAQ
-Online Chat
-Phone
-Tutorials

Further support is broken down into several categories, including working with data sources, data analysis, data visualization, calculation engine, dashboard, videos, a personal log-in to submit and track help requests, and more.

Pricing

BIME’s base plan is $490 per month (if paid annually); it covers two studio users, 45+ data connectors, 10 dashboard viewers, unlimited queries and dashboards and email reports. The Big Data plan is priced at $690 a month (if paid annually). In addition to the features covered in the base plan, Big Data covers BigQuery, Redshift, SAP HANA, MongoDB, Vertica and Vectorwise.

Shortcomings

One aspect of their product that BIME is working on is creating new connectors and new data visualizations. These are developed depending on both the needs of customers and the evolution of the market, as data sources continue to diversify their formats.

Screenshots