Shoeboxed Review

Durham, NC
Deployment Model:
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Shoeboxed At A Glance

Good: Employees are reimbursed for out-of-pocket expenses much faster, real-time visibility of expenses, communications through the app remove email chains.
Bad: Challenge with getting new-to-mobile employees on board with a mobile expense reporting app, not a full-fledged accounting solution.
Bottom Line: Mobile expense reporting solution that greatly streamlines the expense management process.

Product Overview

In 2017, Shoeboxed debuted a mobile expense management solution that helps employees and managers in small businesses oversee the expense reimbursement process more efficiently without the need for expense reports. Employees simply download the mobile app, and take a picture of an expense receipt or record mileage, and then send them to their managers for approval. Managers can view, verify, approve and even reimburse the expense directly from Shoeboxed.

Shoeboxed provides several benefits for employees, managers and business owners, such as:

  • Employees get reimbursed much faster, as expense reporting process is streamlined
  • Managers can communicate with employees through the app, which eliminates any email chains
  • Real-time visibility of team’s expenses, as managers and owners access all expense information on one screen
  • Companies reimburse employees directly through the app rather than with manual checks
  • Elimination of storing hard copy receipts and other paperwork


When an employee submits an image of an expense receipt, Shoeboxed quickly pulls off the relevant information with its automated data extraction tool. It then notifies the manager or approver that an expense is waiting to be verified and reimbursed. Managers and approvers can get those notifications daily, weekly or on a specific schedule that they choose.

Managers and approvers can reimburse expenses either on a case-by-case basis or in batches. Shoeboxed links to a company’s bank account so expense reimbursement is done straight from the solution.

Managers can track spending by employee, project or category within reports that can be downloaded into either .csv or .pdf formats. They can also create custom expense categories and approval workflows to fit the business’ specific needs.

Finally, Shoeboxed uses 256-bit encryption and partners with Dwolla, a payment processing company, in order to keep expense and payment data secure.

  • Billing and Invoicing?
  • Budgeting and Forecasting?
  • Core Accounting?
  • Expense Management?
  • Inventory Management?
  • Payroll Management?
  • Payment Processing?

Target Market

Shoeboxed is intended for small-to-medium-sized teams and businesses in all industries. Designed for companies with five to 100 employees, it’s especially aimed at those companies with reimbursement needs for remote sales teams and workers in the field.

Shoeboxed’s list of customers is not publicly available. If you’re looking for client references, please contact the vendor directly.

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Clients can participate in a 14-day free trial. They won’t need to provide credit card information until after the free trial ends. Implementation generally takes less than 20 minutes, and the Shoeboxed support team is happy to walk the client through every step of the process. They also offer a quick start user guide.

Clients can invite their employees to use Shoeboxed with a single click; once employees get the email invite, they can download the app in two taps.

Customer Service & Support

Shoeboxed offers free, comprehensive support. Users can access the support portal to browse topics such as mileage tracking, expense reimbursement and report generation. They can also submit a support request from the portal or contact tech support by phone or email.

Clients can also contact their dedicated customer support representatives for issues and questions.


Shoeboxed has three pricing plans:

  • Startup – For $29 a month, the Startup plan targets freelancers, contractors or small business owner that need to manage up to 25 paper and electronic receipts a month. It includes three-to-five-day turnaround, documents returned with shipping fees and one Magic Envelope per month.  Magic Envelopes is a service that digitizes paper receipts and other documents. The user simply fills up a prepaid Magic Envelope and mails to Shoeboxed. The Startup plan accommodates a single user.
  • Professional – Like the Startup plan, the Professional plan accommodates a single user that need to manage up to 75 receipts a month. It costs $69 a month and includes two-to-three day mail turnaround, documents returned for free, QuickBooks integration and unlimited Magic Envelopes.
  • Business – The Business plan costs $99 a month and targets businesses that manage up to 100 receipts a month. In addition to the features of the Professional plan, it has one-to-two mail turnaround and accommodates up to 10 users.


Companies may find a challenge in getting their employees on board with Shoeboxed, especially if they’ve never used a mobile expense reporting app. However, the Shoeboxed mobile app is simpler to download than most expense reporting solutions.

Shoeboxed doesn’t offer other accounting features, but it does integrate to Xero and QuickBooks.


Shoeboxed Screenshot 1
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Since its launch in 2007, Shoeboxed has been saving small business owners time and money by turning piles of paper receipts into organized digital data. With over 1,000,000 accounts in 100 countries, Shoeboxed is the world’s premier solution for staying organized year-round without any of the headache that goes with it. Shoeboxed is based in Durham, NC

In 2018, Shoeboxed was acquired by Earth Class Mail, a mail digitizing company that help businesses automate their mail receiving process by electronically processing them.

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