Rydoo Review

Rydoo
Product:
Vendor:
Founded:
Headquarters:
Rydoo
Rydoo
2011
Belgium
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
1,000,000+ users
Cloud
Yes
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Rydoo At A Glance

Good: Mobile app with robust features, mileage tracking functionality, scalable pricing plans.
Bad: Some users have reported that uploading receipts within the mobile app tends to be slow.
Bottom Line: Web and mobile platform with features that streamline and automate the expense management process.

Product Overview

Rydoo (formerly Xpenditure) is a cloud-based platform that automates the expense management and reimbursement process. Rather than filling out paperwork, employees simply take a picture of a receipt with their phone and submit it for approval. Rydoo has smart optical character recognition (OCR) technology that pulls data (such as merchant name, transaction amount, and date of purchase) from the receipt. This data automatically transfers into the platform.

Rydoo is accessible from both the web and a mobile app. In addition to scanning receipts, the mobile app tracks mileage with Google Maps, automatically calculates per-diem expenses, and allows managers to approve or reject expenses with a single swipe.

Rydoo also provides real-time insights into a company’s expense and spending processes. The finance team can track all expense activities with built-in graphs, which can be filtered by month or quarter. They can also set up specific expense policies that users must follow, and receive notifications if users aren’t complying with the policy.

One main benefit is that the expense management process is more automated, and users won’t have to rely solely on submitting expense paperwork. Other benefits include:

  • Less chance of mistakes, as calculations are automatically performed by the software (especially mileage tracking)
  • Managers have faster access to expenses in real time, so there’s no wait in getting expenses approved
  • Integration with several accounting software and enterprise resource planning (ERP) solutions, so users won’t need to re-enter Rydoo data

Rydoo has a platform for booking travel and monitoring travel expenses. Called Rydoo Travel, the platform allows users to book all travel plans (such as airfare, car rentals and hotel) from one space. A built-in rules engine lets administrators configure travel policies and approval workflows. Rydoo Travel integrates with Rydoo’s expense management tool, so managers can monitor all expenses associated with each trip.

Features

Rydoo Expense has three pricing plans. We detail each plan here, but specific pricing is in our Pricing section below. There’s a five-user minimum for each plan.

Starter – The Starter plan is recommended for up to 50 active users and includes core features, such as:

  • Approval flow
  • Easy scan
  • Mileage tracking
  • Detection of duplicate expenses
  • Multi-currency conversion
  • Cost center, trip and project allocation
  • Multiple languages supported
  • Ability to upload transactions in CSV and PDF formats
  • Automatic VAT calculations
  • Cash advances
  • User permissions
  • Custom expense fields
  • Up to three branches
  • Integration with QuickBooks, Exact, Xero, Slack and Uber/Lyft apps
  • Email and chat support

Growth – The Growth plan is recommended for organizations with more than 50 active users. It has all features of the Starter plan, plus:

  • Unlimited branches
  • Ability to set expense policy rules
  • Ability to track per diem expenses
  • Trip approval
  • Additional accounts currencies
  • Second level of approval
  • Custom conversion rates
  • Custom transactions feed
  • Dedicated project manager
  • Optional Insights, Audit and Netsuite Connect features

Enterprise – The Enterprise plan includes all features of the other two plans, plus:

  • Direct bank transaction feed
  • Custom conversion rates
  • Integration with ERP software
  • API access
  • Optional all-in-one business travel features

Target Market

Rydoo targets companies that range from SMBs to enterprise organizations. We’ve listed 10 of its clients below:

  • Brussels Airlines
  • Continental
  • Deloitte
  • Jaguar
  • Land Rover
  • Pernod Ricard
  • SAS
  • Showpad
  • The Next Web
  • Tomorrowland

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Implementation/Integration

New clients can download a free trial or access a demo with Rydoo’s sales team. Credit card information is not required until the free trial ends.

Rydoo offers a choice of four success packs to help companies with implementation needs. They are:

  • Basic – The Basic pack is intended for companies that purchase the Starter plan. It includes a one-to-three-months onboarding time and priority chat for three months plus welcome materials.
  • Standard – The Standard pack targets companies that purchase the Growth plan and has up to 100 active users. It includes 10 hours of live support, a dedicated customer success manager, one-to-three-months onboarding time, step-by-step guides, bi-directional data integration and post-onboarding priority chat.
  • Pro – The Pro pack is intended for companies that purchase the Growth plan but has over 100 active users. It includes all of the features of the Standard pack, plus 30 hours of live support, a two-to-six-months onboarding time, an optional eight-hour onboarding support for Rydoo Travel and four hours of live post-onboarding support plus chat support.
  • Custom – The Custom pack is intended for companies on the Enterprise plan and has custom implementation and support components.

Rydoo integrates with a wide range of accounting software, such as QuickBooks, Xerox, Sage One, FreshBooks, Free Agent and Exact Online. It also integrates with enterprise resource planning (ERP) software, such as SAP, Sage, Microsoft Dynamics and Oracle. Note that this latter integration is only available with the Enterprise plan.

Rydoo also integrates to Evernote, Dropbox, Lyft and Slack.

Customer Service & Support

Users can access the Help Center to get how-to guides on its features and answers on any troubleshooting questions.

Email and live chat support is available to users on all plans, while access to a dedicated account manager is included on the Growth and Enterprise plans.

Pricing

The Starter plan costs $7 per user, per month, while the Growth plan is $9 per user, per month. Note that each plan is billed annually, and represents the number of active users.

The Enterprise plan is more customized, so prospective clients should contact Rydoo directly for a quote.

Shortcomings

Some users have mentioned that the process of uploading receipts in the mobile app tends to be slow.

Screenshots

Rydoo Screenshot 1
Rydoo Screenshot 2
Rydoo Screenshot 3

About

Rydoo is the combined company that resulted from a merger with Xpenditure (expense management platform), Sodexo, a French company that provides services that help employees improve their quality of life, and iAlbatros, a corporate-travel booking platform.

Its mission is to help companies streamline their expense and travel management process with automated technology. Its goal is to provide great customer service by understanding their clients’ needs better than the clients themselves.

Rydoo has over 300 employees and over 1 million users. Headquartered in Belgium, it has offices in New York, London, Sao Paulo (Brazil), Amsterdam and Barcelona (Spain).

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