Dropbox Business Review

Dropbox Business
San Francisco, CA
Deployment Model:
Free Trial:
500,000+ teams
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Dropbox Business At A Glance

Good: Familiar platform with unlimited storage.
Bad: Files can't be synchronously edited.
Bottom Line: Meets standard requirements, but requires integrations for large content initiatives or needs concerning a user's workflow.

Product Overview

For the purposes of this review, we’ve highlighted features most relevant to businesses seeking a DMS solution.

Dropbox is a Document Management System that has made waves in both the personal and business file sharing space. As one of the biggest file sharing platforms in the world, Dropbox covers a range of standard DMS features familiar to those with accounts for personal use.


Dropbox defines five primary uses for the Business version. Here, we have those uses listed along with their core features:

Control – Give access privileges to selected users for sharing information securely. Dropbox allows individual users to separate personal documents from business documents, establishing a controllable space to organize files. Admin tools also allow clients to remote wipe data from devices, transfer user privileges when needed, track user activity such as sign-ins and edits, and insert a two-step verification for added security.

Collaborate – Dropbox makes it easier to get work done with features that streamline workflows, make users’ content easy to find and enable collaboration across multiple file types. Recently added products and features include:

  • Dropbox Paper – a collaborative workspace that helps you work in real-time with your team.
  • Extensions – Initiate workflows directly within Dropbox across popular content types (including DWG, PDF, Word, image, and multimedia files) and partner applications like Adobe, Autodesk, DocuSign, and Vimeo.
  • Automatic Image Text Recognition – Search for text in images and PDF using optical character recognition, powered by machine learning.
  • Time-Based Comments – Adds time stamps to comments so others can jump to the exact second referred to.

Share – All it takes to share a document is a link. When it’s time to pass information and move forward with a project, Dropbox quickly connects team members and clients. One-click commands allow users to quickly send documents and folders.

Backup – Dropbox utilizes advanced sync technology, including delta, LAN and streaming sync, to ensure content stored in Dropbox is always up to date, and recovering lost information is fast and simple. Dropbox Business provides users with unlimited version history and up to 120 days of file recovery.

Mobile – Available through Windows, Droid, iOS, and Linux, Dropbox covers the bases with mobile accessibility. Today, more than 75% of Dropbox Business teams link to leading partner applications, including Slack, Canva, and Vimeo. Member data reports, individual account conversion, and directory restrictions are additional security features introduced to simplify data security for Dropbox Business teams.

Target Market

From fashion and publishing to ecommerce and recreation, any team in any industry can utilize Dropbox features for sharing documents on the cloud. Here, we’ve listed eight customers:

  • Arizona State University
  • Clear Channel Outdoor
  • DesignIt
  • Hearst Corporation
  • Lonely Planet
  • Topps Trading Cards
  • University of Florida
  • World Bicycle Relief

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As a cloud solution that’s highly popular for personal use, implementation is a simple account creation. A guide on first steps is available through the Help Center.

As a result of deep partner integrations with companies like Adobe, Autodesk, DocuSign and Zoom, Dropbox has a robust set of integrations and capabilities that let users launch everyday business workflows such as file editing, send for eSignature, video annotation, and send electronic fax directly from Dropbox.

Customer Service & Support

Dropbox offers an extensive Support Center for getting started, giving permission to accounts, making payments, managing storage, and more.

Dropbox also offers user forums, a guided troubleshooting tool, and a useful business user guide for understanding the essentials.


Dropbox offers Plus and Family plans for personal use. However, Dropbox Business is meant for collaboration across a team of users, and there are six packages to choose from (the Standard,  Standard + DocSend, Advanced and Enterprise plans are for more than three users). Customers can choose to be billed monthly or yearly based on their needs.

Dropbox Business Professional:

  • $19.99 per month for single user if billed monthly
  • $16.58 per month for single user if billed yearly
  • Includes 3,000 GB of storage

Dropbox One:

  • $31.99 per month for single user if billed monthly
  • $24.99 per month for single user if billed yearly
  • Unlimited number of legally binding eSignature requests
  • Up to five custom eSignature templates
  • Analytics into client engagement with freelancer proposals

Dropbox Business Standard:

  • $18 per user, per month if billed monthly
  • $15 per user, per month if billed yearly
  • Includes 5,000 GB of storage

Dropbox Standard + DocSend:

  • $83 per user, per month if billed monthly
  • $50 per user, per month if billed yearly
  • Includes 5,000 GB of storage
  • Real-time document analytics
  • Multiple documents with a single link
  • Passcodes and email verification
  • Approved viewer and domain lists

Dropbox Business Advanced:

  • $30 per user, per month if billed monthly
  • $24 per user, per month if billed yearly
  • Includes as much storage space as needed

Dropbox Business Enterprise:

  • Please contact Dropbox directly for quote
  • Includes as much storage space as needed


Files can’t be synchronously edited. Users have found duplicate files called “conflicted copies” are an occurrence when unable to work at the same time with a master copy. This is a capability Dropbox continues to improve.


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Dropbox is a leading global collaboration platform that’s transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our products are designed to help unleash the world’s creative energy and establish a more enlightened way of working.

Dropbox Business was launched in 2013 for all sized teams to better manage and share business data.

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