Ultimate Software Review

Ultimate Software
Product:
Vendor:
Founded:
Headquarters:
UltiPro Payroll
Ultimate Software
1990
Weston, FL
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
5,600
Cloud
No
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UltiPro Payroll At A Glance

Good: Ability to handle complex payroll wage calculations, Smart Tax Search feature handles all tax calculations in U.S. and Canada, efficient payroll process.
Bad: Doesn't handle tax calculations for countries outside of U.S. and Canada, customer support response time tends to be slow.
Bottom Line: UltiPro Payroll helps administrators run payroll more efficiently and stay compliant with tax guidelines.

Product Overview

This review will focus on UltiPro’s Payroll component. To learn more about UltiPro in general, check out its review in our HRMS section.

UltiPro Payroll is a solution within UltiPro, a cloud-based human resource management system (HRMS). It’s set up to handle the unique needs of all types of businesses from small organizations to large companies with multiple locations.

UltiPro Payroll can also handle many complex payroll and tax computations so the payroll administrator doesn’t have the burden of remembering formulas or manually making calculations for overtime pay, garnishments and retroactive pay.

Administrators can instantly navigate to all payroll-related data and tools using the Payroll Gateway. Within the Payroll Gateway, administrators can run payroll, create checks and direct deposit slips, process reports, view payroll data and more. The Gateway also has a payroll guide as well as quick tours of specific payroll topics.

Since UltiPro is a unified cloud solution for managing all your people-related processes, employee work hours are automatically transferred into the payroll solution. UltiPro Payroll also provides flexibility by allowing off-cycle paychecks and the ability to void paychecks.

UltiPro’s mobile experience enables employees, managers and HR to access their personnel information straight from their tablets or smartphones, without having to download anything. All they need to do is use their UltiPro login information.

Features

UltiPro Payroll includes many features indicated in the checkboxes below. However, we want to note its Smart Tax Search feature.

Smart Tax Search is beneficial for companies that don’t want to handle the complexities of tracking and updating tax rules for individual employees, but also don’t want to use a third-party service provider. This feature handles all tax calculations for federal, state and local payroll taxes in the U.S., and federal and provincial/territorial taxes in Canada.

Smart Tax Search updates all tax calculations automatically each quarter so companies stay in compliance with the IRS. It also automatically calculates the correct taxes to withhold per employee, based on where the person lives.

  • Benefits Management?
  • Direct Deposit?
  • Employee Self-Service?
  • Mobile Functionality?
  • Payroll Processing?
  • Reporting?
  • Tax Management?
  • Time & Attendance?

Target Market

Ultimate Software serves a wide variety of industries, such as finance, hospitality, health care, manufacturing, retail and nonprofits.

Below, we’ve listed some of its clients:

  • Bloomin’ Brands
  • Culligan International
  • Feeding America
  • HonorHealth
  • Kawasaki
  • Major League Baseball
  • Red Roof Inn
  • Subway
  • Texas Roadhouse
  • Yamaha Corporation of America

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Implementation/Integration

UltiPro is available as a cloud solution with a per-employee per-month subscription. This is ideal for companies that want to avoid the costs, complexities, or IT resources that come with maintaining servers and hardware. Ultimate Software houses the data and handles the maintenance and upgrades.

Ultimate Software’s approach to implementation is an on-time, on-budget deployment. With fixed-fee pricing customers pay a flat fee based on the organization’s requirements and the level of UltiPro functionality selected. Ultimate’s activation process is designed to deploy UltiPro in the shortest time frame possible. And customers don’t begin paying until after their solution is live.

The customer receives a dedicated account manager, who will be on-site to determine requirements and design, handle implementation, and provide training. This dedicated account manager remains as the customer’s first point of contact throughout their partnership with Ultimate.

Customer Service & Support

Ultimate Software provides a variety of included support services at no extra cost, such as phone, email, live chat, an online customer community, Rapid Response Hotline, and online and instructor-led training. Training is included at no additional cost and in unlimited amounts for all customers.

In 2013, it also launched a distance-learning tool called HCM Online Academy for HR professionals who want to learn more about the HCM industry.

Pricing

Ultimate Software doesn’t publicly release their pricing information. Please contact them directly for a quote.

Shortcomings

UltiPro Payroll doesn’t handle payroll for companies with locations in other countries aside from the U.S. and Canada. Companies looking for that functionality will need to integrate UltiPro with a third-party tax provider, or one of Ultimate’s preferred global payroll providers.

Also, some users have reported that customer support response times tend to be slow.

Screenshots

Ultimate Software Screenshot 1
Ultimate Software Screenshot 2
Ultimate Software Screenshot 3

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About

Ultimate Software is a leading global provider of cloud-based human capital management and employee experience solutions, with more than 48 million people records in the cloud. Ultimate’s award-winning UltiPro delivers HR, payroll, talent, and time and labor management, as well as HR service delivery solutions.

Founded in 1990, Ultimate is headquartered in Weston, Florida, and employs more than 5,100 professionals.

In 2019, Fortune magazine and Great Place to Work ranked Ultimate #1 on their Best Workplaces in Technology list, in the “Large Companies” category, Ultimate’s fourth consecutive year to top the list. In 2018, Fortune ranked Ultimate #3 on its prestigious 100 Best Companies to Work For list, our seventh consecutive year in the top 25; #1 on its 100 Best Workplaces for Women list; and #1 on its 100 Best Workplaces for Millennials list, our second year at the top. Customer Sales and Service World Awards also recognized Ultimate’s Services team as the #1 Customer Service Department of the Year in 2018 for companies with 2,500 employees or larger across diverse industries.

Ultimate has more than 5,600 customers worldwide, including Bloomin’ Brands, Culligan International, Feeding America, Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of America.

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