PrimePay Review

West Chester, PA
Deployment Model:
Free Trial:
Download Comparison Guide

PrimePay At A Glance

Good: Tax filing and payment handling, employee self-service, unlimited access to reports.
Bad: Not intended for large companies.
Bottom Line: All-inclusive payroll bundle that helps small business owners streamline their payroll and HR tasks.

Product Overview

PrimePay is a payroll and HR solution that’s specifically designed to help small businesses automate back-office tasks. Its all-inclusive payroll bundle combines payroll, applicant tracking, onboarding, time clock and workers’ comp administration features.

PrimePay includes several benefits, such as:

  • Cloud-based deployment, which reduces the need to purchase hardware and servers or maintain data
  • Federal, state and local payroll tax filing and payment handling on client’s behalf
  • Robust features, including unlimited reports
  • Elimination of manual labor data collection
  • Employee self-service functionality
  • Access to U.S.-based customer support team

PrimePay provides an optional HR Advisory Services plan consisting of a federal handbook builder, five employee training courses and a HR resource library. There’s also the HR Advisory Advanced plan that includes a state handbook builder and unlimited access to 200 employee training courses.


Administrators can run payroll in three steps. PrimePay provides two-factor authentication in payroll processing for better security. Administrators can generate unlimited reports with standard templates, such as payroll journals, tax summaries, deduction and bank reconciliation. The PrimePay Documents and Exports System includes custom reporting options.

Other payroll features include employee self-service (e.g., receiving email notifications about their paychecks), direct deposit, paycards, online new hire reporting and integration to a general ledger. As noted above, PrimePay takes care of filing and paying federal, state and local taxes. Plus, its staff can put together and mail paychecks. PrimePay also offers optional garnishment services, but they only applies to child support payments. Finally, a client’s benefits broker or accountant can access their PrimePay account in an advisor role.

PrimePay’s payroll module integrates with its time clock software, so it can capture employees’ punch data. Clients can also optionally purchase a hardware time clock system.

In addition to the payroll features, clients can use the applicant tracking and employee onboarding modules, which include job board postings, Work Opportunity Tax Credit (WOTC) filing, E-Verify and background checks.

Target Market

PrimePay targets small businesses in many industries, such as retail, food, hospitality and government. We’ve listed 10 of its clients below:

  • Archdiocese of Philadelphia
  • Duck Donuts
  • Gardner-Watson Decking
  • Jaciva's Bakery
  • The Mark Twain Memorial
  • Opera Delaware
  • Riverfront Pets
  • Securitas Global
  • Stagnaro Bros. Seafood
  • Thorncroft Equestrian Center

Download Now: The Payroll Software Buyer's Guide

Choosing a Payroll Software Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now


PrimePay doesn’t provide an implementation timeline, but cloud-based solutions take less time to deploy than on-premise software. New clients will work with a dedicated implementation specialist who can help tailor PrimePay based on their needs and be the main point of contact during the deployment process.

Customer Service & Support

In PrimePay’s support portal, users can browse through articles or fill out a contact form for additional support. They can also call the customer service team during regular business hours.


PrimePay no longer provides their pricing information publicly, so please contact the vendor directly for a quote.


PrimePay is mainly intended for smaller businesses. Larger companies may want to check out our other payroll reviews.


PrimePay Screenshot 1
PrimePay Screenshot 2
PrimePay Screenshot 3


PrimePay was founded in 1986 to help small businesses with back-office tasks (e.g., HR, payroll, accounting) so they can spend their time on more strategic work. In addition to its payroll/HR solution, PrimePay offers ProfitKeeper, a cloud-based finance software for franchisors.

One unique factor about PrimePay is its dedication to supporting military veterans through its Veterans in Business foundation. Veterans in Business supports various nonprofits (e.g., VetFran, No Dog Gets Left Behind) aimed at helping veterans.

PrimePay has received many awards, including the Stevie Award, Gold Hermes Creative Award and the Gold MarCom Award. It’s headquartered in West Chester, PA, and has over 30 locations across the country and serves clients in all 50 states.

In 2022, PrimePay announced its acquisition of SyncHR, which allows it to expand its offerings to medium and large businesses.

Download Comparison Guide
Send feedback or corrections to

Related Solutions

  • User Rating
  • No Rating Yet!
  • (0) No reviews yet!

No Rating Yet!

  • Features
    User: 0%
  • Ease of Use
    User: 0%
  • Ease of Implementation
    User: 0%
  • Support
    User: 0%

No one has rated this yet, be the first! No one has rated this yet, be the first!