HubSpot Review

HubSpot Inc.
Product:
Vendor:
Founded:
Headquarters:
HubSpot
HubSpot Inc.
2005
Cambridge, MA
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Free Trial:
Public
34,326
Cloud
Yes
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HubSpot At A Glance

Good: Offers an intuitive interface for building marketing campaigns, and comprehensive training materials to help customers master its usage.
Bad: Can get pricey, requires extensive training to learn the ins and outs of the software.
Bottom Line: All-in-one marketing automation solution that helps companies excel at generating leads and reaching customers.

Product Overview

HubSpot is a versatile marketing software platform that helps businesses of all sizes create successful, efficient and measurable inbound marketing campaigns. More specifically, it offers all the tools a company needs to manage their website analytics, email marketing, blogging, social media, and a lot more in one intuitive, easy-to-understand package. In terms of marketing automation, HubSpot allows customers to set up automated workflows, as well as seamlessly integrate contact information to get the most out of their email campaigns.

HubSpot is also a fantastic educator on inbound marketing, and gives users the training and context they need to make full use of its features. Customers receive detailed tips on marketing etiquette, building landing pages, integrating call-to-actions, using drip campaigns, running A/B tests and more. This makes it possible for firms to segment, nurture and qualify leads in a more personalized manner. Lastly, HubSpot gives an option to combine marketing and sales, so companies can ensure both departments work in synergy at all stages.

Features

We’ve listed several key features of HubSpot below:

  • Marketing Automation: Customers can create beautiful emails without ever learning a line of code, then select from dozens of actions, conditions and triggers to send the right emails to the right prospects at the right time. HubSpot also includes a visual editor that allows users to envision workflows in real-time – whether they’re creating a simple follow-up sequence or a complex, multi-stage journey with several paths.
  • Social Media Marketing: HubSpot comes with basic social media tracking and contact capabilities. Therefore, customers are provided with the option to attribute leads to specific sources, which gives them the added advantage of BI (business intelligence). It also allows users to easily manage various social media accounts from a single, easy-to-use interface. LinkedIn, Facebook and Twitter are all supported, and the HubSpot mobile app allows clients to take their HubSpot Social Inbox wherever they go.
  • Lead Management: Users get to see every detail pertaining to a lead within a single contact profile, and access a chronological overview of each touchpoint between their company and a contact, such as page visits, asset downloads, email opens and website visits. All-in-one contact intelligence provides the full context of leads’ history, making it easy to create targeted lists, automate email campaigns and increase conversions. And because HubSpot’s contact database integrates with several CRM systems, sales can get the inside scoop on a lead and make smart follow-ups.
  • Landing Pages: HubSpot users can quickly create and launch aesthetically pleasing landing pages without assistance from IT or designers. They get to choose from HubSpot’s built-in library of responsive templates. The on-page editor makes inserting forms and images and adding copy a breeze. Additionally, HubSpot lets customers identify their best converting landing pages through a centralized dashboard. A/B tests can be conducted for every element to discover which version drives the highest conversions.
  • Marketing Analytics: HubSpot’s built-in analytics allows customers to see detailed reports for each of their marketing assets, from landing pages and website, to social media accounts, blog posts, emails and more. They can also use the competitors report to see how they’re performing compared to other firms in their industry. Moreover, users can break down any report by the company-level or contact properties in their CRM or database to spot key trends in their data over a period of time.

 

  • Broadcast Email Marketing?
  • Campaign Reporting and Analytics?
  • CRM Integration?
  • Forms and Landing Pages?
  • Lead Management?
  • Lead Nurturing?
  • Lead Scoring?
  • Triggered Email Marketing?

Target Market

HubSpot initially catered to small and medium businesses, and steadily grew to include larger companies in industries like automobile manufacturing, hospitality and education. We’ve listed some of its notable customers below:

  • Suzuki
  • Pro Athlete, Inc.
  • University of Southern California
  • Shopify
  • AmeriFirst Financial, Inc.
  • TradeGecko
  • Randstad
  • AES International
  • One World Center
  • InSinkErator

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Implementation/Integration

As a cloud-based marketing automation solution, getting started requires a simple account creation. Users can complete their HubSpot implementation in one of these three ways:

  1. Follow the instructions in this technical implementation guide.
  2. Email the guide to their IT Admin or webmaster.
  3. Call 1-888-HubSpot Ext 3 to seek assistance from HubSpot support.

A detailed guide on getting started with HubSpot Marketing is also available in HubSpot’s Knowledge Base.

For subscribers to its Pro and Enterprise plans, HubSpot offers access to customer success managers and implementation specialists to ensure users have all the advice and resources needed to implement HubSpot as swiftly as possible.

HubSpot can integrate with several built-in and external solutions, such as Salesforce, WordPress, Zapier, SurveyMonkey, GoToWebinar, Eventbrite and UberConference.

Customer Service & Support

Customer support can be reached via email, phone or 24/7 live chat. In addition, HubSpot encourages customers to visit its Knowledge Base at acadmey.hubspot.com for solutions to its most common problems, as well as training programs and user guides to help them master the HubSpot platform.

Pricing

HubSpot has five pricing plans to meet the needs of different users: Free, Starter, Basic, Pro and Enterprise. Please note, HubSpot has special pricing for members of its HubSpot for Startups Program.

Free:

Beginner-marketers and small teams may consider the Free plan. This is a basic plan with content limitations. However, there is no time limit for this plan, allowing users to start for free and upgrade as their business grows.

Please note that time-sensitive free trials of HubSpot’s paid plans (below) are available.

Starter: $50/month (billed annually)

The Starter plan is best for solopreneurs and beginning marketers. It provides access to just the basic features such as lead tracking and form customization.

Basic: Starts at $200/month (billed annually)

The Basic plan is ideal for small companies with a limited marketing budget. It allows businesses to have 100 free contacts in their database, as well as 3,000 site visits per month. For every 1,000 additional contacts, users have to pay $100/month. There’s also a one-time onboarding fee of $600.

Pro: Starts at $800/month (billed annually)

Pro is best suited for any company looking to automate marketing efforts. The Pro plan includes everything from the Basic plan, plus major features that allow companies to run inbound marketing campaigns at scale with automation. For instance, users can set up a series of emails that are triggered when a visitor takes a specific action and go out in a sequence without them having to do a thing.

Pro also a higher quota for contacts: Pro users can have 1,000 contacts in their database and are required to pay $50/month per 1,000 additional contacts. There’s no limit for site visits. Onboarding is needed for a one-time fee of $3,000.  The Pro plan is best for companies that are looking to automate their marketing efforts.

Enterprise: Starts at $2,400/month (billed annually)

The Enterprise plan is for companies that have a very large contact database and numerous leads coming in.

Enterprise offers unlimited site visits and 10,000 contacts, with a mere $10 charge for each additional 1,000 contacts. Users get everything in the Pro plan, plus additional features centered around lead scoring and reporting. For instance, Enterprise users can generate custom advanced reports to track and analyze their inbound marketing efforts. One-time onboarding fee is $5,000.

Shortcomings

Even though the cost of marketing automation software has gone down in recent years, depending on the number of contacts a company needs, HubSpot can be expensive. Some customers have reported a steep learning curve with understanding all the functionality.

Screenshots

HubSpot Inc. Screenshot 1
HubSpot Inc. Screenshot 2
HubSpot Inc. Screenshot 3

About

HubSpot is the world’s leading provider of marketing automation and sales software. It was founded by Dharmesh Shah and Brian Halligan in 2006 based on the realization that tried and true marketing tactics of the past (cold calls, direct mail, email blasts) weren’t effective anymore. HubSpot’s marketing automation tool includes integrated applications, such as social media, blogging, lead management, analytics, call-to-action search engine optimization and email that enable companies to convert more visitors into qualified leads.

HubSpot filed for an IPO in August 2014 and got listed on the New York Stock Exchange with HUBS as its ticker symbol. The company’s mission is to make the world more inbound by transforming the way companies do marketing. Over 34,000 customers in more than 90 countries use HubSpot’s propriety technology to create personalized interactions with customers. HubSpot is headquartered in Cambridge, Massachusetts, with offices in Singapore, Dublin, Sydney, Tokyo and Berlin.

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