DocuSign CLM Review

DocuSign
Product:
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DocuSign CLM
DocuSign
2003
Chicago, IL
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Free Trial:
Private
600+ enterprise customers
Cloud
Yes

DocuSign CLM At A Glance

Good: Manage entire contract lifecycles all in one interface.
Bad: Designed ideally for large-scale businesses, DocuSign might be more complex than necessary for small to medium-sized businesses looking for a straightforward contract management solution.
Bottom Line: DocuSign is an easy-to-use contract lifecycle management tool for large businesses with robust features that will help users save time and money.

Product Overview

DocuSign CLM, formerly SpringCM, is a contract lifecycle management (CLM) platform for growing and scaling companies. It’s been used by businesses such as Salesforce, Santander UK, Unilever and other enterprise businesses with over 250 employees. SpringCM became a part of the DocuSign family in summer 2018.

DocuSign goes beyond simple contract management tasks with its scalable workflow engine. Users are able to save time by automating complex processes and increasing visibility for every step of the contract process. Additionally, it boasts robust functionality that’s easy to implement across all departments.

This CLM easily helps customers tackle tasks like document management, contract management, digital signatures, completion tracking, approvals and more. Users will also like DocuSign’s workflow templates to quickly create and customize standard contract processes.

Features

DocuSign CLM goes beyond simple contract management tasks with its scalable workflow engine, allowing customers to save time by automating complex processes.

Additionally, DocuSign CLM has robust functionality that’s easy to implement across all departments. Some of its most useful features include:

  • Workflow templates – DocuSign CLM’s workflow templates allow customers to quickly create and customize standard contract processes. Users can build out contract workflows with predefined, standard templates for approvals, signatures, redlining and routing.
  • Centralized searchable repository – A centralized storage location for all contracts is essential. This feature ensures contracts are all in one spot and easy to find when a contract needs to be referenced, modified or amended. With its granular permission controls, businesses can safeguard against unrestricted access to all users and set customized permission levels for every department.
  • Clause library – If your legal team is unavailable, have no fear! With DocuSign CLM, you can create a library of preapproved clauses and fall-back options to help you decrease your teams’ dependence on legal teams during negotiation.
  • Data security – DocuSign is compliant with SOC 2, HIPAA, TRUSTe, and FedRAMP.
  • Negotiation and collaboration – The contract negotiation feature eliminates the need for back-and-forth email chains. Lawyers, clients, contract managers and other relevant parties can all communicate virtually in one place. This saves time by cutting out the need to send various versions of contracts around for approval. Plus, DocuSign CLM tracks updates to contracts so you’ll always know who changed what and when.

Target Market

DocuSign CLM is designed for growing and scaling companies or enterprise businesses with over 250 employees.

Some of their customers include:

  • The University of Texas at Austin
  • Tipalti
  • Unilever
  • Salesforce
  • T-Mobile
  • Aon
  • Santander UK
  • Sunrun
  • Kubota
  • Boehringer Ingelheim

Implementation/Integration

DocuSign CLM is a highly-customizable cloud-based contract management software with robust functionality that’s easy to implement across all departments.

DocuSign’s Implementation Best Practices Guide recommends companies undergo the implementation process either with the DocuSign Professional Services team or with a highly qualified partner organization.

Customer Service & Support

DocuSign offers many options to improve its customers’ success.

Some of these features include consulting services for implementation, tailored learning opportunities and advisory services to chart a digital roadmap.

One of the more interesting perks is DocuSign University where users can build their DocuSign knowledge and skills. The vendor offers in-person and online classes with customized curriculums and resources for students.

DocuSign’s Standard Plan Support, which is included with any DocuSign CLM purchase, includes:

  • Self-service resources
  • System availability monitoring
  • Online case management
  • Less than 24-hour response time

Other plans can be purchased by contacting DocuSign’s Customer Success Team.

Pricing

DocuSign CLM doesn’t publicly share its pricing.

The vendor does offer a free demo, and interested customers should call or chat with the Customer Success Team for pricing tiers and customizable options.

Shortcomings

Designed ideally for large-scale businesses, DocuSign might be more complex than necessary for small to medium-sized businesses looking for a straightforward contract management solution.

Users also sometimes report that the interface is clunky and difficult to navigate for more simple tasks.

Screenshots

DocuSign Screenshot 1
DocuSign Screenshot 2
DocuSign Screenshot 3

About

DocuSign has been “on a mission to accelerate business and simplify life for companies and people around the world” since its beginnings in 2003. It was a major pioneer in the development of e-signature technology. DocuSign acquired SpringCM in 2018, and the DocuSign CLM product was born.

DocuSign has more than 500,000 paying customers and hundreds of millions of users worldwide. It’s also received praise from Gartner as a Leader in the 2020 “Magic Quadrant for Contract Lifecycle Management.” This is the first time Gartner has released a Magic Quadrant report for the CLM category.

Send feedback or corrections to feedback@betterbuys.com.

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