Tibco Spotfire Review

TIBCO
Product:
Vendor:
Founded:
Headquarters:
TIBCO Spotfire
TIBCO
1997
Palo Alto, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
4,000+
Cloud, On-Premise
Yes
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TIBCO Spotfire At A Glance

Good: Ability to perform statistical analysis, automatically run reports and analysis at set times, ability to drill down to find root causes of business issues.
Bad: Challenging learning curve for new users.
Bottom Line: TIBCO Spotfire is ideal for companies looking to improve their sales and marketing practices and their customer experience.

Product Overview

Companies who require self-service discovery and fast answers to important questions may want to consider TIBCO Spotfire.

Spotfire allows anyone, from beginners to advanced analysts, to perform simple (and even complicated) analyses in real time, without having to rely on IT. Spotfire also lets users drill down to figure out the “why” or root causes of business issues – and can even find patterns or trends within the data that spots hidden opportunities or issues.

The software has a built-in artificial intelligence (AI) engine that spots relationships between specific data and make recommendations to users for further analysis. It also has natural language search where users can type in their questions in a search bar and get recommendations and other answers.

Spotfire offers additional benefits, including:

  • Ability to connect to a wide range of data sources
  • Availability of advanced features to any user, regardless of data knowledge
  • Hybrid-cloud architecture deployment

Features

TIBCO Spotfire has five main capabilities, which are listed below.

Visual analytics – As mentioned, Spotfire has natural language search and an AI-powered recommendations engine. Users can analyze data in many visualization types, such as tables, charts, heatmaps and even custom visualization. They can export dashboards and reports in PDF, PowerPoint and more, and collaborators can add annotations and conversations to the data. Visualizations can be accessed by desktop, tablet or smartphones and can even be embedded on a company’s website.

Data wrangling – Users can blend, clean and make adjustments (inline data wrangling) within Spotfire. They can also wrangle data within the data canvas as the software automatically captures the data wrangling process. Users can connect and blend data from many sources, including OLAP, Hadoop, relational databases and cloud applications (e.g., Salesforce, Google Analytics, Amazon Redshift).

Predictive analytics – Spotfire has machine learning functionality that detects complex trends in the data and make accurate predictions. Users can visualize predictive data in dashboards and reports, and further calculations can be made with the TIBCO Data Science Platform or the Spotfire Data Functions. Organizations can also use open source code in R, SAS or MATLAB. Finally, Spotfire supports a number of statistical methods, including linear regression, Chi-square and more.

Location analytics – One unique feature is that Spotfire automatically recognizes city, state or country as locations and visualizes those data as an interactive map. Users can add more data to the map to create multiple layers. Other features include address-level geocoding, route calculations, step-by-step directions and non-geographical maps.

Streaming analytics – Users can access real-time streaming data so they can spot issues and opportunities faster. The Spotfire Data Streams platform has a continuous query engine that processes streaming data from over 50 sources, including Internet of Things (IoT) technology. Users can combine current and historical data and receive alerts if there’s any major changes within the data.

Target Market

A wide range of companies, from small businesses to large organizations, have used TIBCO Spotfire. Industries that have used it range from healthcare to manufacturing to government to retail. Below is a partial list of customers:

  • AstraZeneca
  • Bank of Montreal
  • CargoSmart
  • General Mills
  • JetBlue
  • Mercedes-AMG Petronas Formula One Team
  • Tampa Bay Lightning
  • Toshiba
  • VMware
  • Young & Laramore Advertising

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Implementation/Integration

TIBCO Spotfire offers a variety of implementation methodology, such as:

  • Analytics Implementation
  • Architecture Services
  • Center of Analytics Excellence
  • Domain Expertise
  • Learning, Enablement, and Adoption Programs
  • Migration Services
  • Predictive Analytics Implementation
  • Upgrade Services

TIBCO Spotfire offers self-paced learning and instructor-led training options. The self-paced learning solution, TIBCO Academy, offers users 24/7 access to interactive video-based courses. The instructor-led training  method can be delivered virtually or in a classroom, and clients can have training courses customized to their organizations.

Customer Service & Support

For technical support, there is the TIBCO SupportCentral portal that users can access a knowledge base of troubleshooting issues and submit requests to fix issues or product enhancement. There is also the Spotfire Community forum for users to communicate with other Spotfire users.

TIBCO offers three optional support packages for Spotfire that includes response times based on the issue severity level.

  • Bronze – Users can contact support during regular business hours (9AM-5PM EST Monday to Friday) and can expect an initial response within four business hours. TIBCO’s targeted resolution is 48 hours for severity 1 (software is entirely down) cases, five days for severity 2 (at least one main feature is not operable) cases and in the next major product release for severity 3 (software is usable but inconvenient issues) cases.
  • Silver – This package provides 24/7 support, and users can expect an initial response time within four hours. The targeted resolution times are the same as the Bronze level.
  • Gold – The Gold package also provides 24/7 support. Its initial response time is an hour for severity 1 cases and two hours for severity 2 cases. The targeted resolution is 36 hours for severity 1 cases, three days for severity 2 cases and in the next major product release for severity 3 cases.

Pricing

TIBCO Spotfire’s Cloud is available in four pricing editions:

  • Analyst ($125 a month or $1,250 a year): This edition includes 250 GB data storage for each analyst.
  • Business Author ($65 a month or $650 a year): 100 GB of data storage is included for each Business Author seat.
  • Consumer ($25 a month or $250 a year): Companies that want to purchase this edition must include one Analyst or one Business Author seat. It’s intended for users that want viewer-only access to the software.
  • Library Storage ($25 a month or $250 a year for 25 GB of storage): Additional storage is sold in 25 GB increments.

TIBCO offers the first two months free as an annual discount. There’s also a 30-day free trial that includes 250 GB storage for the entire team.

TIBCO also offers Spotire on-premise or as a private cloud service. Please contact them for a price quote. Finally, there’s the Spotfire for Amazon Web Services option that starts at 99 cents per hour.

Shortcomings

The software can have a steep learning curve for new users because of its complex features.

Screenshots

TIBCO Screenshot 1
TIBCO Screenshot 2
TIBCO Screenshot 3

About

TIBCO Software Inc. unlocks the potential of real-time data for making faster, smarter decisions. Its Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real time and at scale.

Founded in 1997, TIBCO has offices in over 30 countries worldwide, including the U.S. It has been recently recognized by Gartner as a Leader in their 2020 Magic Quadrant for Business Intelligence and Analytics Platform.

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