Paycom Review

Oklahoma City, OK
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Paycom At A Glance

Good: Flexible employee pay options, Payroll Grid that streamlines payroll processing using custom layouts, employee self service.
Bad: Initial learning curve for some users, doesn't integrate with third-party systems.
Bottom Line: Cloud-based solution that helps administrators process payroll runs more efficiently and accurately.

Product Overview

This review focuses specifically on Paycom’s payroll features. For an overall look at Paycom, head to our HRMS review here.

Paycom is a robust HR and payroll software that helps organizations manage the entire employee lifecycle. It contains a single database that incorporates all of its modules, eliminating manual data entry. Paycom’s proprietary software can be customized to fit each client’s requirements, and companies can opt to enable only the modules that they need.

One main benefit of the software is self-service functionality for employees and managers. Employees can access the paychecks and benefits information either from a desktop or the Paycom mobile app.

One unique self-service features we want to mention is the Beti automated payroll that lets employees process their own payroll. Employees follow a three-step payroll process via the Bet app: 1.) receiving any notifications of any actions needed before payday, 2.) preview their pay before approving it, 3.)  get visibility into their paychecks and how they’re calculated. HR or Payroll can monitor the payroll process via a dashboard, including any pending tasks, checks adjustments or any retroactive pay action needed.


The online payroll system pulls in data from time cards for more efficient payroll processing. There’s a Payroll Grid that lets administrators further streamline the process using a customizable layout. They can complete certain tasks prior to running payroll and delegate those tasks to specific users. They can also receive warnings of any errors and make necessary changes.

Paycom supports direct deposit but also offers a service for employees that prefer to receive paper checks. The money is deducted from the Paycom bank account, then the vendor deducts the net payroll, taxes and fees from the client’s account each pay period. Paycom notifies the client if there are any uncashed checks and refunds them after 180 days.

As an alternative to paper checks, employees without banking accounts can opt to have all or parts of their paycheck available via the Vault Visa Payroll card. This way, they can avoid check cashing fees, plus there’s no activation fees, minimum account balances or monthly fees.  It also frees up Payroll’s time, and avoids check fraud.

Paycom’s tax management service files and pays payroll taxes, administers end-of-year forms (e.g., W-2s) and automatically uploads state and local tax rate changes. Additional payroll features include batch-editing, auditing, reporting and analytics, garnishment administration, expense management and general ledger mapping.

Target Market

Paycom targets companies of all sizes in many industries. Some of those industries include:

  • Distribution
  • Finance
  • Education
  • Health care
  • Hospitality
  • Manufacturing
  • Nonprofits
  • Professional services
  • Retail
  • Technology

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New clients work with a dedicated sales rep during the entire implementation process up to processing their first payroll transaction. The implementation timeline is based on the client’s requirements, and the sales rep can be on-site to help with any implementation issues and provide training to end users.

Customer Service & Support

Clients work with a dedicated customer success specialist who acts as the first contact for any technical issues, ensures payroll and tax filings are done accurately and provides best practices to help them get the most out of the software. Paycom also provides monthly software upgrades.


Paycom doesn’t publicly display its pricing information, so please contact the vendor directly for a quote.


The software has robust features, so there may be a learning curve for some users to get acclimated with it. (The vendor does, however, provide training resources to help). Also, because everything works off a single database, Paycom isn’t able to integrate with third-party systems.


Paycom Screenshot 1
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Paycom was launched in 1998 as one of the first web-based HR and payroll software companies. Its mission is to provide businesses with a solution that lowers labor costs, promotes employee self-service and streamlines the HR administrative process. Its single database distinguishes it from other HR solutions, as it doesn’t require integration to multiple software.

Paycom has received many accolades, such as the 2023 Top Workplaces USA list, the 2023 Gallup Exceptional Workplace Award and Newsweek’s 2023 list of Most Trustworthy Companies in America. It also received the Glassdoor Employees’ Choice Award for Best Places to Work for large-sized companies in 2016, 2019 and 2020.

Paycom is headquartered in Oklahoma City and has many offices in other cities across the U.S., including Dallas, New York City and Los Angeles.

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