Disclaimer: We source public information for Microsoft Dynamics 365’s pricing, including its own site. All pricing information within this resource is accurate at the time of publication.
Microsoft Dynamics 365 is a cloud-based ERP solution with advanced customer relationship management functionalities. It helps companies make better decisions with data-driven insights, and it improves productivity by automating manual business processes. Microsoft Dynamics 365 has several applications, such as Sales, Marketing, Finance and Human Resources.
In this post, we’ll describe the Microsoft Dynamics 365 pricing in detail.
How Much is Microsoft Dynamics 365?
Microsoft Dynamics 365 consists of applications that target specific business areas (e.g., Sales, Finance, Supply Chain). Users can purchase individual subscriptions of any of the applications rather than having to pay for the entire platform.
User Types
Microsoft Dynamics 365 pricing is based on named user subscription licenses. It classifies users into two main types:
Full Users
This refers to licenses that give users full access to the features of any of the Microsoft Dynamics 365 applications (e.g., Sales, Customer Service, Accounting). The per-user pricing models refer to full user access.
Light Users (Team Members)
These are users that will only need access to certain features (e.g., employee leave management, read-only reports). One of the applications that uses a Team Members License is Dynamics 365 Business Central.
Licensing
Per User
The licensing for most Dynamics 365 applications (e.g., Sales, Finance, Customer Data Platform, Project Operations, Commerce, Supply Chain Management, Field Service) is based on a per user, per month pricing strategy. Companies can purchase any of these applications as a Base License. If they want to add on other applications, Attach Licenses can be purchased at a low cost. Microsoft notes that each Attach License can only be assigned to a user with a qualifying prerequisite Base License.
Per Tenant
Note that pricing for some of the applications is based on per tenant rather than per user. For example, the Marketing application uses the per tenant, per month strategy.
Pricing Model
We provide the prices of each Microsoft Dynamics 365 application below. Note that the subscription includes data security, 99% or above uptime SLA, intelligent technology, integration with Microsoft 365 and phone and web support.
Customer Data Platform
The Dynamics 365 Customer Data Platform gives users a 360-degree view of the customer in real time. The platform has two main applications: Dynamics 365 Customer Insights and Dynamics 365 Customer Voice.
Customer Insights provides AI tools for measuring and predicting customer behavior, and it starts at $1,500 per tenant, per month. The price covers up to 100,000 profiles. Companies that have purchased other qualifying Dynamics 365 applications can add on Customer Insights at just $1,000 per tenant, per month.
The Customer Voice application empowers businesses to manage customer sentiment with surveys and other feedback. It’s included in the subscription for Customer Insights and some other Dynamics 365 applications, such as the Sales Enterprise tier, the Customer Service Enterprise tier, Field Service, Marketing, and Human Resources. The subscription covers up to 2,000 survey responses per tenant, per month. For customers that don’t have any of these aforementioned applications, Customer Voice costs $200 per tenant, per month.
Customer Service
Three applications fall under the Customer Service area: Dynamics 365 Customer Service, Dynamics 365 Field Service and Dynamics 365 Remote Assist. The Dynamics 365 Customer Service application has two tiers: Professional and Enterprise. The Professional tier includes core customer service features (e.g., self-service portal, case management, basic insights) for $50 per user, per month. The Enterprise tier has more advanced features for $95 per user, per month, and it offers add-on features like Digital Messaging ($75 per user, per month) and live chat ($65 per user, per month).
Both tiers offer the optional Power Virtual Agents (chatbots) feature for $1,000 per month.
The Dynamics 365 Field Service application empowers businesses to provide better customer service in the field, and it costs $95 per user, per month. The Dynamics 365 Remote Assist application allows users to provide remote customer support for $65 per user, per month.
Note that for each Customer Service application, there’s an Attach Licensing price for $20 per user, per month for companies that purchase a Base License of another qualifying Dynamics 365 solution.
Sales
Dynamics 365 Sales comes in four tiers.
The Sales Professional tier includes sales automation tools for $65 per user, per month.
The Sales Enterprise tier has all of the features of the Sales Professional tier, plus contextual insights and advanced customization features for $95 per user, per month. For companies that purchase another Dynamics 365 application as a Base License, the added price is $20 per user, per month. Companies with a Base License of a qualifying Dynamics 365 solution can also purchase an Attach License of Sales Professional or Sales Enterprise for $20 per user, per month.
The Sales Premium tier includes all of the features of the first two tiers, plus prebuilt customizable sales intelligence tools, for $135 per user, per month.
The Microsoft Relationship Sales tier has all of the features of the first three tiers, plus the LinkedIn Sales Navigator functionality, for $162 per user, per month.
Marketing
The Dynamics 365 Marketing application costs $1,500 per tenant, per month for up to 10,000 contacts. If a company has purchased a Base License for the Sales, Customer Service, Commerce or Supply Chain Management application, the price drops to $750 per tenant, per month, and there’s a minimum 10-user requirement.
Dynamics 365 Marketing offers five plans for companies that need additional contacts. Those plans are:
- 5,000-49,999 contacts: $250 per pack, per month (sold in packs of 5,000 contacts)
- 50,000-99,999 contacts: $1,500 per pack, per month (sold in packs of 50,000 contacts)
- 100,000-249,999 contacts: $1,250 per pack, per month (sold in packs of 50,000 contacts)
- 250,000-499,999 contacts: $750 per pack, per month (sold in packs of 50,000 contacts)
- 500,000+ contacts: $500 per pack, per month (sold in packs of 50,000 contacts)
Commerce
The Dynamics 365 Commerce application includes robust features, such as inventory management, omnichannel capability, customer journeys and AI-based recommendations. It costs $180 per user, per month, and there’s a cost of $30 per user, per month for qualifying Dynamics 365 applications. Companies can also add on an eCommerce tool for $4,000 per month.
The Dynamics 365 Fraud Protection application uses adaptive AI technology to detect fraud patterns. It has three pricing tiers. The Account Protection tier costs $1,000 per month for up to 100,000 transactions per month, the Loss Prevention tier is priced at $1,000 per month for up to 20,000 transactions per month, and the Purchase Protection tier costs $1,000 per month for up to 10,000 transactions per month. If users need to go above the allotted transactions per month for any of the tiers, Microsoft Dynamics 365 offers plans that range from $100 to $150 per month.
How Much Does an ERP System Cost?
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Supply Chain Management
The Dynamics 365 Supply Chain Management application has robust features for $180 per user, per month, and companies that purchase qualifying apps as Base Licenses can add it on for $30 per user, per month. There’s also the Microsoft Dynamics Guides app that uses mixed reality to provide employees with step-by-step visual instructions for their jobs for $65 per user, per month.
Finance
Dynamics 365 Finance automates financial workflows (e.g., invoices, collections), comes with intelligent budgeting and forecasting features and has custom functions for global and local business requirements. It costs $180 per user, per month, and an Attach License is $30 per user, per month.
Project Operations
With Dynamics 365 Project Operations, users can track their projects’ lifecycle. It includes an embedded Microsoft Projects solution with project management features, such as task management, dashboards, Gantt charts and scheduling. Project Operations costs $120 per user, per month and subsequent qualifying applications are priced at $30 per user, per month.
Human Resources
The Dynamics 365 Human Resources application includes numerous features, such as employee profiles, compensation planning and employee benefits. It connects with Microsoft Teams, so employees can submit leave requests via Teams, and it integrates with Power BI for analyzing and visualizing HR data. The application costs $120 per user, per month and subsequent qualifying apps are $30 per user, per month. Employee and manager self-service functionality can also be added on for $4 per user, per month.
Business Central
Microsoft Dynamics 365 Business Central is a business management tool that helps small and medium organizations combine their processes. Users can access it from any device, and the software can be deployed in the cloud or on-premise.
There are two main tiers: Business Central Essentials and Business Central Premium. The Business Central Essentials tier supports an unlimited number of users and companies, and it includes many features for $70 per user, per month. The Business Central Premium tier adds on service management and manufacturing capabilities for $100 per user, per month. There’s also a Team Members licensing seat that gives users limited access to Business Central features. It starts at $8 per user, per month.
Microsoft Dynamics 365 Business Central offers add-ons to other Microsoft products, such as Microsoft Dynamics 365 Sales Professional ($65 per user, per month), Microsoft Dynamics Customer Service Professional ($50 per user, per month), Power BI ($9.99 per user, per month) and Microsoft Power Apps (an app-building platform that costs $40 per user, per month).
Other Pricing Costs for Dynamics 365
Implementation
Some of the applications come with a 30-day free trial, and users can simply sign up via Microsoft’s site. After the free trial ends, they’ll need to select a licensing plan. The Microsoft Dynamics 365 implementation process is handled by a certified implementation partner. Pricing can vary based on the partner and the services they offer.
FastTrack
It’s also worth noting that Microsoft has launched an onboarding program, called FastTrack, that helps organizations deploy their software faster. FastTrack provides tools, expert advice and best practices on rolling out Dynamics 365 throughout the organization. Users can participate in strategic workshops and learn from Microsoft’s engineering team via the Success by Design Course on designing and implementing Dynamics 365. In addition, FastTrack offers live webinars on specific Dynamics 365 applications.
The FastTrack program is complementary and is only available by nomination. Microsoft has more information on eligibility requirements.
Support
As noted above, all Microsoft Dynamics 365 subscriptions include phone and web support. In addition, Microsoft offers community forums, a service dashboard, access to Microsoft Dynamics self-help portals, 24/7 support for Severity A (critical) cases, under one hour response time for critical incidents, lifecycle services and as-needed online training.
There are three optional support plans:
Professional Direct Support – This plan costs $9 per user, per month and there’s a minimum cost of $180 per month. It includes all of the features of the basic subscription support, plus crisis management, a technical account manager, priority handling, escalation management, Ask the Expert webinars, advisory support, monthly service reviews and proactive services.
Unified Advanced – The Unified Advanced Plan starts at $50,000 per year based on licensing spend and is intended for enterprise organizations. It covers all of Microsoft’s products and includes all of the features of the Professional Direct Support plan, plus access to Microsoft Services Hub self-help portal, an assigned technical account manager, on-demand workshops, a cloud success plan, remote diagnostics and monitoring, on-site services and a limited catalog of enhanced solutions.
Unified Performance – The Unified Performance plan starts at $175,000 per year based on licensing spend and gives enterprise organizations more personalized support. It includes all of the features of the Unified Advanced plan, plus 30 minutes response time for critical issues, priority routing to experienced specialists, a full catalog of enhanced solutions and the support technology advisor service.
Conclusion
Microsoft Dynamics 365 allows businesses to purchase individual applications based on their needs and then scale up or down over time. Most of the applications’ pricing is based on the per user strategy, but as mentioned, some of the applications’ pricing is based on the per tenant strategy. Also, you’ll want to consider additional costs, such as implementation and advanced support.
How Much Does an ERP System Cost?
Download our free report to compare pricing on 12 popular ERP Systems including Microsoft Dynamics 365, NetSuite, SAP and Odoo.Download Now