Future of DMS: 4 Expert Predictions for 2019

Document management software (DMS) is more than just an electronic filing cabinet. It helps businesses automate workflows, reduce the expense of storing paper and comply with legal and additional guidelines. Business users also collaborate with each other via electronic documents. 

Revenue for the DMS market continues to grow – in 2017, its revenue was $3.4 billion and is expected to increase to $7 billion by 2023. 

The DMS market had several trends emerge in the past few years, such as mobile functionality, increased focus on collaboration (including having more than one user edit a single document at the same time) and cloud-based deployment. 

So, what are the new DMS market trends going into 2019? We’ve asked four industry experts to weigh in on the question.  

Born Digital 

The transition from “paperless” to “born digital” will gather steam in 2019. If 10 years ago the focus was converting paper to capture electronic files using document management software, the trend now is to ensure that paper never originates in the first place. 

This requires much more than simply creating digital files. For document management, this involves the connection of systems, and the rise of technologies like electronic forms. Integration of disparate data from across the enterprise is streamlining processes. More than just how to manage files once they are created, this embraces exchange of data throughout the lifecycle of business processes.  

Looking ahead to 2019, the move is on to a truly digital future, one that is “born digital,” and a future that is data.  

Scott Zieg
Executive Director

Businesses Look to Mobile-First Solutions in 2019

In 2019, businesses are moving toward a mobile-first mindset. Document Management Software vendors need to consider their mobile strategies if they want to rise to the competition. Desktop-only solutions are a product of the past.

More and more tools are entering the no-code/low-code arena. Small and medium-sized businesses need tools they can easily customize themselves. Tools that require IT or development work will be left in the dust as businesses are able to do more with a no-code platform.

James Robins
Corporate Marketing Officer


Platforms will have more intuitive features, completing the transformation from Document Management to Intelligent Information Management

There will continue to be a tangible shift from old-school enterprise content management and document management to something more intelligent. Yes, that includes AI-enabled contextualization of information but, more than that, it’s about handling information more intelligently as a whole. Smart document management companies will add intelligent layers to their platforms relating to just about every facet of an enterprise’s information store — including capture, search, security, access and everything in between.

One of the by-products of a more intelligent information management platform is the democratization of technology, so to speak. Simply providing a tightly-integrated interface with Salesforce or Office 365, for example, democratizes the capability to manage information. In other words, where users previously had to learn the basics of whichever esoteric interfaces they use to manage information, a more intelligent solution like M-Files can unify multiple silos without the hassle of data migration, and deliver documents and files, regardless of where they live. Essentially, this concept of democratization underpins our core belief at M-Files that the context of what a document is remains far more important than where it might live in a company’s information ecosystem — and that is a critical precept of why it will no longer just be document management, but intelligent information management.

Greg Milliken
Senior Vice President, Marketing


The rise of mobile in document management

If I have to be honest, I see 2019 bringing more focus on three aspects of document management: access, security and mobile.

People are essentially becoming more mobile. An average pCloud user would be syncing files between their office computer and personal laptop, and previewing them from the smartphone app, in the meantime. The ability to have access to the latest version of the files on all the devices you use is definitely one of the things cloud storage services would focus on.

When we get the chance to sit down and chat with active users – the option to be able to edit documents directly from the app has also been a rising demand.

Another aspect, which surprised us positively, was the users’ attitude towards security. People are starting to recognize the importance of good security hygiene. A lot of them are actually using fingerprint locks as an extra layer of security.

Tunio Zafer


  1. Chris Cooney says

    There is great potential for AI within information management. Profiling, organization and retrieval are just a few functions that AI could improve.

Speak Your Mind