tawk.to Review

tawk.to
Product:
Vendor:
Founded:
Headquarters:
tawk.to
tawk.to
2011
Las Vegas, NV
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
3.5 million
Cloud
Yes

tawk.to At A Glance

Good: Customizable chat widgets, supports an unlimited number of agents, integrates with eCommerce software and other applications.
Bad: Slight delay in receiving chats, screen sharing feature is not currently offered.
Bottom Line: Free live chat software that has robust features to help businesses communicate with their website visitors.

Product Overview

tawk.to is a free live chat software that allows agents to communicate with website visitors in real time. Users can answer chats from their desktop or the mobile app, create canned responses and track customer sentiment. They can also customize the live chat widget to fit their needs.

Additional benefits of tawk.to include:

  • Unlimited number of agents and chat history
  • The ability to customize messaging in up to 27 languages
  • Integration to over 100 third-party applications

While the software is free, tawk.to offers optional white labeling and video and voice chat features. Businesses that need additional in-house chat agents can hire them through the vendor. More details on that can be found in our Pricing section below.

Features

With tawk.to, each agent has their own dashboard where they can answer chats, create canned responses and view chat histories. They can also receive email reminder about missed chats and message other agents directly.

Users can customize the built-in chat widgets and attention-grabbing bubbles and personalize messages in their preferred language. They can also enable the pre-chat form within a widget and add in their desired questions. Once the pre-chat form is set up, users can create departments (e.g., Sales, Customer Service) that will answer the chat. Plus, there’s a widget scheduler that lets users set up the chat’s online and offline time.

tawk.to has an add-on white labeling feature that allows users to remove its branding and add their own.

The chat widget monitors website traffic and proactively engages with visitors based on automated triggers. The visitor’s data is displayed within the chat, including their location, IP address and contact information.

tawk.to also provides reporting tools, so users can track customer sentiment, agent performance and other metrics.

Other features include over 1,800 emojis for both visitors and agents, banning/unbanning visitors, file transfer, custom tabs, domain restriction and the ability to filter messages.

Target Market

tawk.to has over 3.5 million users in various industries, such as retail and education. We’ve listed 10 of its customers below.

  • Adidas
  • Berkowitz Furniture
  • Chevrolet
  • Creative 7 Designs
  • Domino's
  • Europcar
  • Lash & Brow Professional
  • Mr. Cabinets
  • Pizza Hut
  • University of Hawaii

Implementation/Integration

Users can simply create an account, set up their profile and invite team members to use the software.

tawk.to integrates with content management systems (e.g., WordPress), eCommerce software (e.g., Magento, OpenCart) and other third-party applications.

Customer Service & Support

tawk.to has a knowledge base that includes how-to videos and articles. Users can also submit a ticket and contact support via chat.

Pricing

As mentioned, the software is free, but tawk.to offers optional white labeling and video/voice chat features. Prices for them are not publicly available, so please contact the vendor directly for a quote.

Also, note that companies can hire agents directly from tawk.to starting at $1 per hour.

Shortcomings

Users have reported that there’s a delay in chats and email reminders by at least five minutes. Also, tawk.to doesn’t currently offer screen sharing capability, but it plans to have that feature available in a future upgrade.

Screenshots

tawk.to Screenshot 1
tawk.to Screenshot 2
tawk.to Screenshot 3

About

tawk.to’s mission is to change the way businesses communicate with their customers, especially in real time. It was founded in 2011 by a small team of developers, and the software was initially available for desktop users before a mobile-first Android app debuted in 2014. The vendor has made major accomplishments since then, including creating apps for iOS and Windows, making the software available in multiple languages and employing two million chat agents.

 

Send feedback or corrections to feedback@betterbuys.com.

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