Rentec Direct Review

Rentec Direct
Product:
Vendor:
Founded:
Headquarters:
Rentec Direct
Rentec Direct
2009
Grants Pass, OR
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
12,000+
Cloud
Yes
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Rentec Direct At A Glance

Good: Unlimited free U.S.-based support, strong security (including two-factor authentication), scalable pricing plans, mobile support for tenants and owners.
Bad: Primarily for residential units, not ideal for commercial-only property managers; no dedicated mobile app.
Bottom Line: All-inclusive solution reflecting Rentec Direct's philosophy of providing affordable, intuitive and easy-to-use features.

Product Overview

Rentec Direct is a cloud-based property management software intended for residential property managers, landlords and self-managed residential associations. With this software, property managers can track either a small number of units or over 1,000 units.

In accordance with its philosophy, Rentec Direct is an affordable and scalable solution. Each pricing plan is based off the number of units a manager handles, and there aren’t any setup or support fees. Property managers pay for the features they need and have the opportunity to upgrade or downgrade at any time.  Rentec Direct does not require any minimum commitments or term contracts.

Rentec Direct is also intuitive – there’s a Summary screen with an at-a-glance chart and notifications on specific tasks regarding properties and/or tenants (e.g., if a tenant is past due on rent or if a property is currently vacant).

Another benefit of Rentec Direct is strong data security. As it’s based in the cloud, clients don’t have to worry about maintaining data security on their servers. Data hosted by Rentec’s servers is backed up frequently and automatically. Rentec is also the only property management platform in the space that provided an advanced level of security using two-factor authentication. In the event the software doesn’t recognize a user’s computer, it sends a code via text message that the user inputs before logging in to confirm their identity.

Features

Rentec Pro includes these following features:

  • Ability to track income and expenses (including recurring transactions)
  • Online file storage
  • At-a-glance graphs on property performance and reporting
  • 1,000 MB file storage
  • Unlimited total tenants, total properties and total user accounts
  • Automatic reminders
  • 1099 e-filing
  • Customizable income and expense reports
  • Online property advertising
  • Online rental applications
  • Tenant portal
  • Ability to email or text tenants from platform
  • Work order tracking
  • Integration with QuickBooks
  • Automatic synchronization with Rentec and client’s bank accounts
  • Electronic signatures
  • Bank deposits and reconciliation
  • Unlimited U.S.-based customer support for free

Rentec PM includes all of the features of Rentec Pro, plus:

  • Unlimited file storage
  • Owner portal
  • Trust account management and reporting
  • Ability to pay owners by ACH

Rentec Direct provides optional tenant screening services. There are three packages:

  • Basic screening that includes a nationwide criminal history search, Social Security number verification and a tenant’s address history. Price is discounted to $7.00 for PRO/PM users, normally $12.50.
  • Enhanced screening includes all the Basic screening features, plus access to a tenant’s credit history and FICO score. Price is discounted to $10.00 for PRO/PM users, normally $20.95.
  • Premium screening includes all the Enhanced screening features, plus a review of past eviction records nationwide. Price is discounted to $15.00 for PRO/PM users, normally $29.45.

  • Accounting & Financials?
  • Lease Management?
  • Maintenance Management?
  • Mobile?
  • Owner Portal?
  • Rental Listings?
  • Tenant Portal?

Target Market

Rentec Direct is aimed at residential property managers, landlords and self-managed residential associations.

We’ve listed 10 of its customers below:

  • Allied Business
  • Bourke Properties
  • Howington and Burrell Realty
  • Eady Property Management
  • KTG Leasing
  • Mase Realty
  • Pearce Properties
  • Roche Properties
  • Sunsurf Properties
  • Steffy Properties

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Implementation/Integration

Clients can receive a 30-day free trial by simply signing up on Rentec Direct’s website. Once the free trial ends, they’ll be billed via credit card for the Rentec pricing plan they purchase. Clients can upgrade, downgrade or cancel at any time.

For any questions on setup or training, each client works with Rentec’s onboarding team.

Customer Service & Support

There is a “need help” link on every page of the Rentec platform. Users can click the link to find a list of commonly asked questions or fill out a short form to send to customer support. Rentec also offers free setup assistance and client support by their Oregon based client support reps by phone, email, and live chat.

Pricing

There are two Rentec Direct solutions:

  • Rentec Pro – designed for private and commercial landlords; pricing begins at $35 a month (for 10 units)
  • Rentec PM – designed for property managers, it includes everything in Rentec Pro plus the ability to manage properties on behalf of owners and includes full trust accounting capabilities; pricing begins at $40 a month (for 10 units)

Shortcomings

Rentec Direct focuses on residential properties, and is available exclusively in the cloud which means you need to have an active internet connection. Companies looking for a commercial property management solution, or an on-premise solution, should check out our other reviews.

Rentec has no mobile app; however, they do provide responsive tenant and owner portals, mobile friendly tenant applications, as well as responsive property listings so these features are easily accessed on all mobile devices.

Screenshots

Rentec Direct Screenshot 1
Rentec Direct Screenshot 2
Rentec Direct Screenshot 3

About

Rentec Direct was founded in 2009 based on three principles: being powerful, easy to use and affordable. The software was created by property managers looking to replace spreadsheets and paper-based processes who found existing property management software cumbersome to learn and use.

Rentec Direct prides itself on providing fast, free and unlimited U.S.-based customer support. Most client support staff also have prior experience in the property management field.

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Send feedback or corrections to feedback@betterbuys.com.

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