Rent Manager Review

London Computer Sys.
Product:
Vendor:
Founded:
Headquarters:
Rent Manager
London Computer Sys.
1988
Cincinnati, OH
Ownership
Customers:
Deployment Model:
Free Trial:
Private
20,000+
Cloud, On-Premise
Yes
Download Comparison Guide

Rent Manager At A Glance

Good: Ease of accepting payment from tenants, streamlined administrative tasks, VoIP integration.
Bad: Not ideal for companies that only need a few of the features, learning curve can take a while.
Bottom Line: All-in-one property management solution intended for both residential and commercial properties.

Product Overview

Rent Manager is an all-in-one property management solution that’s available both on-premise and in the cloud.

Users can track their finances, screen new tenants, track work orders and more. Tenants can also use Rent Manager to make rent payments and request maintenance.

Rent Manager includes several benefits, such as:

  • Customized solution specifically for client’s unique needs
  • Financial and accounting tasks done in one place (collecting payments, reporting, accounts payable, accounts receivables, etc.)
  • Streamlined processes (e.g., project management, word processing, leasing program)
  • Accessible via mobile devices
  • No need to worry about maintaining multiple programs, regardless of deployment option

More details are in our Features section below.

As mentioned, Rent Manager is available in both cloud (Rent Manager Online) and on-premise (Rent Manager Standalone) versions. The Standalone option is broken down into two versions of its own: per-unit and unlimited.

Both the Online and Standalone options include many core features such as work orders, accounting, lease management, customer relationship management (CRM) and reports. However, the Online version includes a web portal, mobile access, report automation, application program interface (API), integration with Zillow and Trulia, and data protection.

Features

Listed below are many of Rent Manager’s features:

  • Full financial and accounting features
  • Full reporting features, including 250 built-in reporting templates, customized reports, batch reporting, automated reporting and drill-down reporting
  • Work order module for creating, tracking and resolving maintenance requests
  • Four mobile apps for accepting payment, creating maintenance requests, performing inspections and capturing photos
  • ePay processing feature that accepts payment in real time and posts transactions instantly
  • Integration with VoIP phone systems for making and accepting calls away from the office
  • Dedicated web portals for both tenants and property owners
  • Online leasing portal for communication between prospective owners and tenants as well as sending and signing documents
  • Partnership with AmRent for background checks on rental applicants
  • Integrating company website with Rent Manager for rental listings and online applications
  • Web API for integrating with third-party solutions
  • Prospect Manager for tracking marketing campaigns and prospective tenants
  • Loan Manager for creating and tracking loans and financing
  • Virtual Post Office functionality to eliminate expense and administration of mailings
  • Revenue management

For companies that manage commercial properties, there’s a Commercial module. Users can manage their single or recurring expenses associated with commercial properties, as well as run reports.

Companies also have the option of purchasing hardware such as a check scanner and credit card reader for accepting payments and a handheld meter reader for reading gas, water and electric meters.

Users can also track their utility usage with the Metered Utilities module. For additional options, customers can upgrade to Metered Utilities Plus, which has more advanced features such as special utility calculations.

  • Accounting & Financials?
  • Lease Management?
  • Maintenance Management?
  • Mobile?
  • Owner Portal?
  • Rental Listings?
  • Tenant Portal?

Target Market

Rent Manager is intended for property management (both residential and commercial) and real estate firms of all sizes – from companies that manage a single property to those in charge of multiple units.

We’ve listed several of its customers below:

  • Brady Investments Inc.
  • Eventide Inc.
  • Mandel Real Estate Company
  • Booie's Mobile Home Park
  • Southmoor Estates
  • VP Management
  • Park Place Property Management
  • Matchbox Realty & Management Services
  • Certified Property Management
  • E.P. Properties, LLC

Download Now: Property Management Buyer's Guide

Choosing aa Property Management Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now

Implementation/Integration

Clients work with a Implementation Consultant on a project plan that’s tailored to their needs. Data migration, training and any custom integrations are included in the implementation process.

Rent Manager offers clients online training such as webinars, a virtual classroom and training videos. Training isn’t offered to just new clients, but also existing ones that need a refresher. Additionally, clients have the option for a customized training program that’s available at their site, online or at Rent Manager’s headquarters.

Other professional services include a customized website, custom reports, custom documents, data cleanup, custom tabs, Metered Utilities Plus and Bird’s Eye View (a customized map of client’s properties).

Customer Service & Support

Rent Manager offers its Knowledge Base and other self-help resources for users to find answers for troubleshooting and to other questions. Users can also contact support via phone or email Monday to Friday from 8 a.m. to 7 p.m., EST. In addition, they can submit a service request via the software.

If needed, users can take advantage of Rent Manager’s remote assistance tool.

Rent Manager also offers an optional Premium Support plan that’s customized to a client’s unique needs. Clients get a dedicated support representative and the person’s direct phone number.

Finally, clients can attend the annual Rent Manager User Conference, a three-day event where they can learn more about Rent Manager and specific industry trends, and connect with other property management professionals.

Pricing

London Computer Systems doesn’t publicly release its pricing information. Please contact them directly for a quote.

Shortcomings

As it’s an integrated solution, Rent Manager may be daunting for companies that only need to use a few features.

Also, a few users have reported that it can take a while to adjust to Rent Manager.

Screenshots

London Computer Sys. Screenshot 1
London Computer Sys. Screenshot 2
London Computer Sys. Screenshot 3

About

London Computer Systems (LCS) provides technology that helps businesses function. In addition to Rent Manager, it offers Net Dial Tone (a VoiP system), IT services (network design, implementation, etc.), web design services and the Sentry Data Center.

LCS has received many accolades over the years, both for the company in general and for Rent Manager. Such awards include Cincinnati Enquirer’s Top Workplace for four years in a row (2012 through 2015), the 2015 Best Associate Mobile Site or App for Rent Manager, and the National Association of Residential Property Managers’ Affiliate of the Year Award for 2014 and 2015.

Download Vendor Comparison Guide
Send feedback or corrections to feedback@betterbuys.com.

Related Solutions






User Reviews

  • User Rating
  • No Rating Yet!
  • 0%
  • (0) No reviews yet!

No Rating Yet!

0%

  • Features
    User: 0%
  • Ease of Use
    User: 0%
  • Ease of Implementation
    User: 0%
  • Support
    User: 0%


No one has rated this yet, be the first! No one has rated this yet, be the first!



Write a Review

*