Infor Property Management Review

Infor Property Mgmt.
New York City
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Infor Property Mgmt. At A Glance

Good: Allows access to critical data anytime, anywhere with mobile apps or a Web browser.
Bad: No owner's portal.
Bottom Line: A cloud-based comprehensive property management solution that has modules to streamline accounting, property management and business analytics.

Product Overview

Infor offers a full suite of strategic and core human capital management (HCM) applications and featured products such as its learning management system (LMS). For this review, we’ll be focusing on the features and benefits of its property management suite.

Infor Property Management is a Web-based, end-to-end suite that easily adapts to any type of real estate, such as multi-family/residential, commercial, student housing, affordable housing and senior care/assisted living.

The property management solution offers three key benefits:

  1. Efficient property management that allows full visibility of all of your assets.
  2. Effective tenant attraction and retention with quick customer service and a community portal, which can increase your business performance.
  3. Business intelligence tools to drill down into critical information for better decision making that can drive growth.


Infor Property Management is a tool that can be fully customized to address your business’s needs. The solution is accessible from anywhere through a Web browser or mobile app. It offers a number of modules in its end-to-end suite.

Six key features are listed below:

  1. Residential property management: Users can streamline rent collection, task organization and reporting. The solution also has tools for portfolio management, establishing and maintaining performance goals, and controlling costs.
  2. Security: Manage your accounting practices securely. Define who can retrieve and access critical data for each property or account and what actions are permitted.
  3. Work order management: This Web-based service allows users to schedule, track and document maintenance across many properties. Keep up with preventive maintenance tasks and create online reports with high-end reviews of your assets.
  4. Purchase order management: Infor allows you to control your expenses by managing your budgets and payments in one spot. The module has tools that centralize the procurement function while generating and maintaining documents such as purchase orders and invoices.
  5. Portfolio business intelligence: Property managers can access a dashboard that offers an at-a-glance, high-level view of each property’s performance. Here, they can drill down into key data points and create reports with real-time data. Alerts are built into the system to highlight hidden trends in data.
  6. Integration with best-in-class applications: Infor Property Management has an open, flexible interface that allows integration with best-in-class applications for services such as tenant screening, renters insurance, online payment systems and utilities. This allows managers to easily attract tenants, close leases and offer tenants an online payment option.

  • Accounting & Financials?
  • Lease Management?
  • Maintenance Management?
  • Mobile?
  • Owner Portal?
  • Rental Listings?
  • Tenant Portal?

Target Market

Infor aims to help property owners and managers supervise all aspects of their properties through one solution. The vendor serves a broad range of customers, from those owning 1,000 units to 50,000+.

Infor’s customers are from various industries all over the world, including food and beverage, aerospace and defense, federal government and more.

We’ve listed 10 of its customers below:

  • Lutheran HealthCare
  • University of Colorado Health
  • The United Nations
  • Metropolitan Airport Commission (MAC)
  • Sonic
  • Spencer's Gifts
  • Sports Authority
  • Omron
  • Hershey
  • Honda

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Infor Property Management is a cloud-based solution, making the implementation process quick and simple.

Customer service representatives use an “Architecture of the Internet” approach, allowing customers to address their biggest needs first and build on the features they desire from there.

Customer Service & Support

Infor has over 1,600 support experts available to help address your questions and concerns. It offers three types of support for its clients:

  1. Infor Consulting Services – A global team of more than 3,500 skilled experts is available to ensure the solution is implemented properly and working at peak efficiency.
  2. Xtreme Support – Xtreme support is offered in three levels.
    1. Xtreme Support – This is the minimum plan, offering unlimited support through the Infor Xtreme Portal. It also includes product updates, feature packs and more.
    2. Xtreme Premium – Premium support has additional features, including 24/7 critical incident support and access to educational briefings containing live Q&A sessions with Infor’s Xtreme Team.
    3. Xtreme Elite – Elite has all the advantages of Xtreme Premium with the additional benefit of a Customer Success Manager as a main point of contact to oversee your company’s issues, solution maintenance and goals.
  3. Education – This is a “virtual campus” with training courses and resources about Infor’s solutions. From implementation to upgrades, in-depth information about every step of the solution’s lifecycle is provided in this online repository.


Infor doesn’t publicly release its pricing information. Please contact them directly for a quote.


Infor Property Management doesn’t include an owner’s portal.


Infor Screenshot 1
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Since 2002, Infor has helped more than 73,000 customers in 41 countries globally drive business growth through adaptable, industry-specific solutions.

The company’s headquartered in New York City, and it works with 1,745 partners to provide intuitive, responsive and elegant applications that seamlessly weave into workflows.

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