Axxerion Property Management Review

Axxerion USA
Product:
Vendor:
Founded:
Headquarters:
Axxerion
Axxerion USA
2003
San Rafael, CA
Ownership
Customers:
Deployment Model:
Free Trial:
Private
175+
Cloud
No
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Axxerion At A Glance

Good: Google-like search and map viewing interfaces, space and area management functionality, integrates with Axxerion's other solutions.
Bad: No on-premise option, doesn't focus on residential properties, no owner or tenant portal.
Bottom Line: Web-based solution for tracking all aspects of a property.

Product Overview

For information on Axxerion’s Computerized Maintenance Management System (CMMS), please go to our full review here.

Axxerion provides its customers with CMMS solutions, along with solutions for enterprise asset management (EAM); property, space and occupancy management; project management and operations management.

For the purpose of this review, we’ll focus on its property, space and occupancy management solution.

Like its CMMS and other solutions, Axxerion’s property management software is fully Web-based and hosted, so it’s accessible from any device with an Internet connection (including mobile devices). It can also be integrated with Axxerion’s other solutions, as well as a client’s existing accounting system.

Axxerion can be customized to fit a client’s needs. For instance, users can add new fields and screens or fully customize their workflow approvals. In addition to tracking general data on properties, users can track leases, contracts, permits, maintenance, financials and documents.

Axxerion allows administrators to set role-based access rights for each user. Users can also set up approval processes for workflows that include automatic notifications.

Axxerion offers an optional CAD Link for integrating with a company’s AutoCAD drawings to view drawings, run graphical queries and generate reports straight from Axxerion.

More details are in our Features section below.

Features

The features of Axxerion’s property management solution can help customers track many areas, including:

  • Property information, such as location, ownership, assets and contacts
  • Space and area information within a property, such as usable and total space, vacancy, chargeback costs and security
  • Leasing, contracts and permits
  • Maintenance, such as preventive and corrective work orders
  • Capital improvement projects for each property
  • Financials and accounting
  • Documents, including photos, Word, Excel and PDF

Users can add additional fields to track for properties, as well as create, print and export reports to PDF and Excel.

Axxerion has a Google-like search interface for finding data. Users can also view their properties in a Google map view.

  • Accounting & Financials?
  • Lease Management?
  • Maintenance Management?
  • Mobile?
  • Owner Portal?
  • Rental Listings?
  • Tenant Portal?

Target Market

Axxerion’s products are primarily focused on the industrial, real estate and construction, educational, and healthcare industries.

Here’s a sample list of their customers:

  • Alten Construction
  • Baker College
  • Colliers International
  • Cepheid
  • DHL
  • Facilicom
  • Meridian Bioscience
  • NPS Pharmaceuticals
  • Rue Education
  • Texas Higher Education Coordinating Board

Download Now: Property Management Buyer's Guide

Choosing aa Property Management Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now

Implementation/Integration

Axxerion’s Professional Services team helps customers find out what features/modules they need, and who will be using the software. As deployment is via Software as a Service (SaaS), the implementation process is shorter than with traditional on-premise software.

Axxerion’s training sessions are interactive and aimed at end users, systems administrators and developers, and service and consultant providers. Training can also be customized and presented at the company’s site.

Customer Service & Support

Axxerion updates its systems in short release cycles (roughly once a month). It encourages customers to submit requests for new features or upgrades online. Customers can contact Axxerion’s customer service via email.

Pricing

Axxerion doesn’t publicly release its pricing information. Please contact them directly for a quote.

Shortcomings

Because Axxerion is a Web-based solution only, users who prefer an on-premise system (wanting to host and manage software on their site) will have to look elsewhere.

Also, the solution doesn’t focus on residential properties, and there’s no owner or tenant portal (although tenants can submit service requests via the software).

Screenshots

Axxerion USA Screenshot 1
Axxerion USA Screenshot 2
Axxerion USA Screenshot 3

About

Axxerion USA has developed various solutions for companies that want more than a simple database or spreadsheets, but don’t want the hassle of complex and expensive systems. Its solutions are primarily Web-based.

The company’s U.S. headquarters is in San Rafael, CA, but it has other locations in Russia and the Netherlands.

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Send feedback or corrections to feedback@betterbuys.com.

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User Reviews

  • User Rating
  • Rated 3 stars
    3 / 5 (2 )
  • 60%
  • (2)

Rated 3 stars
3 / 5 (2 )

60%


  • Features
    User: 75%
  • Ease of Use
    User: 48%
  • Ease of Implementation
    User: 55%
  • Support
    User: 55%


Dan L
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 85%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Excellent Product..

on 2017-06-07 19:48:21

If you're looking for a full-functioning business automation platform, this is it. I was amazed at how customizible the software is, everything from invoice automation to check printing to lease notifications.

This is a heavy-duty application so make sure you know what you want up front and have clear specifications for your software development plan.



J.
Rating: 1
1 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 10%
  • Ease of Implementation
    User: 10%
  • Support
    User: 10%

Terrible experience

on 2017-05-12 10:57:37

Worst ICT experience so far. Promised they could fulfill all our wishes but never come through. After the first phase (three in total) they already managed to exceed the budget by 40%. Never made it to phase 2. Axxerion is an absolute disaster to work with and management never took responsibility for false promises made during the sales stage.



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