Wrike Review

Wrike
Product:
Vendor:
Founded:
Headquarters:
Wrike
Wrike
2007
San Jose, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
20,000+
Cloud
Yes
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Wrike At A Glance

Good: Scalable versions, real-time news feed similar to a social network, integration with many different applications.
Bad: Learning curve can be a challenge for some new users.
Bottom Line: Project management solution designed not just to help users manage projects, but to collaborate with colleagues.

Product Overview

Wrike is a cloud-based solution that focuses not just on project management, but on collaboration and document sharing.

It’s beneficial for many companies, such as small businesses, business divisions within larger companies or companies with remote workers. All users can collaborate to manage individual and team tasks from the same platform. The software allows users to get a 360-degree view of all of their projects with customizable dashboards. They can choose to track projects with Gantt charts, Kanban boards or Wrike’s prebuilt workflow templates.

Wrike is useful for many job roles, such as marketing, project management, product development and more. For example, a marketing team can use Wrike to plot out tasks associated with marketing campaigns and lead generation programs. Everyone will see their tasks and progress detailed via a real-time news feed or overview charts.

Finally, Wrike has introduced a new Work Intelligence feature that uses machine learning and artificial intelligence to help teams manage project risks, communicate better and get work done more efficiently. Work Intelligence can predict a risk of project delays or failures and send those predictions, along with recommendations, to users. It also provides contextually-generated smart replies that users can respond with to an @mention. Finally, it has document processing functionality that uses optical character recognition to digitally convert paper-based files.

Features

Wrike’s plans include the following features:

Free – The free plan includes:

  • 2 GB storage
  • Board view
  • Task management
  • File sharing
  • Real-time Activity Stream
  • Spreadsheet view
  • Mobile app
  • Cloud storage integration (e.g., Google Drive, Box, Dropbox, Microsoft Office 365 and OneDrive)

Professional – The Professional plan includes all of the features of the Free plan, plus:

  • 5 GB storage
  • Subtask management
  • Gantt charts
  • Shareable dashboards
  • Collaborators
  • Advanced integrations (e.g., Microsoft Project, Microsoft Excel and RSS feed)

Business – The Business plan includes all of the features of the Professional plan, plus

  • 50 GB storage
  • Custom fields and workflows
  • Real-time reports with scheduled notifications
  • Report templates
  • Graphical analytics
  • Calendars
  • Request forms
  • Projects and tasks approvals
  • Time tracking
  • User groups and permissions
  • Integration with Salesforce
  • Automation engine

Enterprise – The Enterprise plan includes all of the features of the Business plan, plus

  • 100 GB storage
  • Security features (e.g., single sign-on, two-factor authentication, password policies, IT controlled admin permissions)
  • Integration with business intelligence software
  • User audit reports
  • Network access and compliance policies
  • Advanced user access controls

There’s also a dedicated solution for marketing and creative teams called Wrike for Marketers. Wrike for Marketers includes all of the features of the Business plan, plus marketing-oriented functions, such as Wrike Proof (track proofing and approval processes), Wrike Extension for Adobe Creative Cloud, Wrike Publish (digital asset management), and tailored templates and workspaces.

Wrike has recently introduced a new add-on solution, Wrike for Marketers Performance, that empowers marketers to track their campaigns and workflows. It includes the features of Wrike Analyze, a business intelligence tool, such as pre-built dashboards, advanced reporting and data visualization and cross-channel campaign performance insights. In addition, Wrike for Marketers Performance integrates with Marketo and Salesforce.

We also want to mention some of the other add-on features:

  • Wrike Resource (resource management)
  • Wrike Integrate (custom integration with over 400 cloud and on-premise applications)
  • Wrike Lock (the ability for companies to manage their own encrypted Wrike data, even though solution is hosted in cloud)
  • Two-way sync with GitHub and Jira

Target Market

Wrike is targeted to users in many different job roles (e.g., Marketing, IT) for almost all company sizes and industries.

We’ve listed 10 of its clients below:

  • Digital Dynamite Productions
  • Fitbit
  • Google
  • Hawaiian Airlines
  • Hootsuite
  • Moneytree
  • Nickelodeon
  • Siemens
  • Tiffany & Co.
  • Walmart

Implementation/Integration

As Wrike is available in the cloud, the implementation process will be shorter than on-premise deployment. However, depending on the scope of the implementation and the size of the team, the process can last a month.

Wrike’s implementation process is covered in four steps: Process Mapping (discussing the company’s requirements and processes), Workspace Setup (optimizing the company’s requirements), User Training and Change Management (helping companies transition into using Wrike).

Note that, for companies purchasing the Professional, Business or Enterprise versions, Wrike offers a free trial before purchase.

Customer Service & Support

Wrike provides a knowledge base for users with a getting-started guide and information about billing issues, email integration, reports and more. It also has video tutorials and live webinars.

Users can submit a support request straight from the knowledge base.

Wrike offers the following support packages:

  • Professional: The Professional package covers phone, email and live chat support.
  • Enterprise: In addition to phone, email and live chat, the Enterprise package guarantees a same-day response.
  • Premium: The Premium package includes 24/7 dedicated support (for administrators) as well as a one-hour guaranteed response time.

Pricing

As noted above, there’s a free plan for up to five users. The Professional plan starts at $9.80 per user, per month, while the Business plan costs $24.80 per user, per month.

The Wrike for Marketers, Wrike for Marketers Performance and Enterprise plans require a custom quote.

Shortcomings

Some users have reported that because the software is robust, it can take time to learn the ins and outs of it.

Screenshots

Wrike Screenshot 1
Wrike Screenshot 2
Wrike Screenshot 3

About

Founded in 2007, Wrike is a collaboration and project management tool designed to help users manage their tasks and collaborate with colleagues. It has been used by over 20,000 companies in 140 countries.

Wrike has received many accolades, such as Gartner Peer Insights Customer Choice for Product Management in Roadmapping Tools in 2021, Bay Area News Group’s Top Workplaces in 2015 to 2019 and Deloitte Technology’s Fast 500 Awards in 2015 through 2020.

Headquartered in San Jose, CA, Wrike has offices in Dublin, Dallas, Melbourne (Australia), Prague, Tokyo and San Diego. It has been acquired by Citrix in early 2021.

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Send feedback or corrections to feedback@betterbuys.com.

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draw up schedules for all projects

on 2020-01-08 00:14:59

With Wrike, our company has become more efficient. There we draw up schedules for all projects, add participants there, track progress. For complex tasks, we can create Gantt charts. For lightweight projects, we can take some nice templates. The speed of using Wrike has increased significantly. I also tried zentao same features with cheaper price.