Trello Review

Atlassian
Product:
Vendor:
Founded:
Headquarters:
Trello
Atlassian
2011
New York, NY
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
19 million+ users
Cloud
Yes
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Trello At A Glance

Good: Freemium model plus affordable pricing plans for businesses, collaboration in a fun way using stickers and emoji, Power-Up function for integrating apps.
Bad: Limited flexibility in arranging cards and lists, relationship hierarchies between tasks and projects aren't supported.
Bottom Line: Visually designed app for better organization of projects and ease of collaboration.

Product Overview

Trello is a project management app designed to help individuals and teams collaborate better and keep their projects organized. The app has several different versions, and this review will mostly focus on its options for businesses.

All details of a particular project are located in what Trello refers to as boards. Each board is categorized using lists, with each list including individual cards that have further details on a project, such as the team members involved, task checklists, discussions and comments.

Cards can be annotated with labels for easier searching. Users can filter cards within a single board and find a specific card via the search tool at the top of the page.

Trello is accessible on any mobile device, including smart watches and Kindle Fire tablets. Any changes or additions to boards, lists and cards are made in real time since data is automatically synchronized across all devices.

One unique feature of Trello is its Power-Ups. Power-Ups turn each board into what Trello calls “living applications” by adding different features and integrations. Integrations can include document management solutions, social media or business functions such as HR, marketing and IT.

Trello is mainly a free service that lets users work with an unlimited number of boards, lists and cards. Free users can add one Power-Up per board. There are no restrictions on the number of people users can collaborate with through the free version of Trello.

Trello offers these paid options:

  • Trello Gold – Trello Gold is for individuals who’d like access to additional features. Some of those features include three Power-Ups per board, customized backgrounds, premium stickers, 250 MB attachments and saved searches.
  • Trello Business Class – For companies, Trello Business Class includes not only the features of a free account and Trello Gold, but various business-oriented features. Business Class users can add an unlimited number of Power-Ups to boards as well. More details are available in our Features section below.
  • Trello Enterprise – Businesses with more extensive needs can opt for Trello’s Enterprise plan, which offers features designed for large companies that must coordinate projects with multiple teams.

Features

Here are some of the key features of Trello Business Class:

  • Integration with an unlimited number of apps (via Power-Ups) such as Salesforce, Slack, Google Hangouts, Github and Evernote
  • File attachments up to 250 MB
  • Ability to add files, comments or emoji to a discussion, as well as tag specific members within a comment
  • Security features, such as the ability to restrict membership invitations, remove former employees from an account, set access to observer-only for clients or external team members, and control who can create private or public boards
  • Custom branding with board background and stickers
  • Various sorting options, such as by recently active members, most members or alphabetically
  • Ability to export team data with a single click
  • Notifications at any time from any device

An additional notable feature of Trello is the ability to create cards and add comments through email. Users can send attachments or respond to emails without logging into Trello.

  • Budget & Expense Management?
  • Collaboration?
  • File Sharing?
  • Gantt Charts?
  • Mobile?
  • Task Management?
  • Time Tracking?

Target Market

Trello is targeted to companies of all sizes from all industries. We’ve listed 10 of its clients below:

  • Adobe
  • British Red Cross
  • BurgerFi
  • Deutsche Bahn AG
  • Fender
  • Google
  • Government Digital Services
  • Kickstarter
  • Pixar
  • RedHat

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Implementation/Integration

Individual users can create a Trello account for free on either the Trello site or via their Google accounts. Companies interested in a paid plan can contact Trello’s sales team directly.

Clients on the Enterprise pricing plan will have access to a dedicated account executive for personalized implementation and onboarding.

Customer Service & Support

Trello’s knowledge base includes articles categorized by topic. In addition, users can access the Getting Started guide and Trello’s training webinar to learn more about Trello. The Trello community is another resource where users can get advice and ideas from other Trello users.

The Business Class plan includes priority email support with a response time within one business day. The Enterprise plan includes both priority email and priority phone support with a quicker response time (less than one business day).

Pricing

The free version of Trello includes an unlimited number of boards, lists, members and attachments. Users can attach files of up to 10 MB from their computer or from Google Drive, Box, Dropbox or Microsoft OneDrive. They can also integrate with one app (via Power-Ups) per board.

Users can upgrade to Trello Gold for more advanced features. It’s priced at $5 per month, or $45 per year.

The Business Class plan costs $9.99 per user, per month (if paid annually).

Costs for the Enterprise plan are tiered and vary based on the number of users. Contact the vendor for an exact quote. In addition to the features in the Business Class plan, the Enterprise plan includes single sign-on access and additional security features, such as two-factor authentication, file encryption and intrusion detection.

Shortcomings

Trello doesn’t support hierarchies that show relationships between tasks and projects. Users have also reported that Trello could add more flexibility and customization for arranging cards, instead of just arranging them in a linear fashion.

Finally, Trello isn’t intended for managing complex projects. Companies that need to manage projects with very granular details can check out our other project management reviews.

Screenshots

Atlassian Screenshot 1
Atlassian Screenshot 2
Atlassian Screenshot 3

About

Trello was launched in 2011 by Frog Creek Software as a free app to help individuals and businesses stay organized and collaborate with their teams. The app was initially only for iPhone users until 2012, when it became available on Android devices.

Trello’s paid business plan, Trello Business Class, launched in 2013.

The company spun off into its own entity called Trello Inc. in 2014. In early 2017, it was acquired by Atlassian, the vendor of Jira Software. Over the years, it’s steadily increased its customer base – most recently at over 19 million registered users.

One fun fact about Trello: Its spokesperson is the co-founder’s dog, Taco.

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