Criterion HCM Review

Criterion HCM
Norwalk, CT
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Criterion HCM At A Glance

Good: Self-service portal can be accessed via mobile apps and supports integration with time-management and biometric devices.
Bad: Criterion HCM doesn't focus on large or enterprise-level customers.
Bottom Line: Cloud-based, all-in-one platform targeting mid-sized companies with extensive modules and features.

Product Overview

Criterion HCM meets the needs and challenges of midmarket organizations by combining advanced enterprise functionality and configurability from a single, unified cloud platform. It delivers critical HR, payroll, and talent engagement capabilities to consolidate, automate, and accelerate critical processes.

The software combines self-service ease of use, robust features, and an open extensible architecture for rapid configuration in days, not weeks. It features:

  • Enterprise-grade HCM – With a multitude of dashboard and self-service features geared to engage employees, Criterion HCM reduces time, costs, and complexity for administrators, while employees have 24/7 access to their personal HR information and assets.
  • Simplified user experience – Criterion’s advanced HTML 5/Java-based technology delivers a sleek, modern, single-page user experience enabling administrators and employees to quickly access and navigate the software from their desktop or mobile devices
  • Rapid integration and configuration Criterion’s open, 100% REST API architecture enables rapid integration with hundreds of internal IT or data systems, as well as cloud ERP, benefits, and payroll carriers, even custom applications. Its platform accomplishes can accommodate unlimited, often unique payroll, labor, compliance, or industry specific requirements.
  • Enterprise scalability & security With near 100% uptime, the Criterion HCM Platform provides enterprise-class security and scalability, even for large enterprises topping 10,000 employees. HCM client data is securely hosted and protected by Amazon Web Services (AWS) and includes 24/7 monitoring, threat detection, daily back-up, and data recovery services.


In this section, we detail the features of the Payroll module:

  • Automatic identification of employees to be paid and mass entry of payment information
  • Ability to post hours by multiple job categories, including job type, job class, department and group
  • Tax automation and electronic filing on the federal, state and local levels
  • Integration with time clocks, networked card swipes, key fobs, kiosks and biometric devices

Target Market

Criterion HCM targets mid-sized companies internationally, especially in the finance, legal, technology and government sectors. Several of its customers include:

  • Bank Hapoalim
  • Carnegie Endowment for International Peace
  • Delta Constructors
  • Elevanta
  • HIV Alliance
  • Idaho Supreme Court
  • Lebanese Red Cross
  • Oregon Research Institute
  • Pepper Construction Group

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Because Criterion HCM is a cloud-based platform, implementation time is shorter than traditional on-premise solutions. Its modules can be integrated with existing HRMS and payroll management systems and white labeled with a customer’s designs and logos.

The platform can also be integrated with time clocks, networked card swipes, key fobs, kiosks and biometric devices without any additional software to install.

Customer Service & Support

The Criterion Success System includes a named Client Success Manager, Feature Request Portal complete with client discussion boards and group surveys, complimentary continuous administrator replacement training, and quarterly software updates based on customer feedback. Criterion customers receive 24/7 live monitoring of current software updates, historical release data, and detailed insight into the nearly 100% uptime. Customers can contact their dedicated Client Success Manager directly by email or phone during regular business hours.


Criterion HCM doesn’t publicly disclose pricing information. Please contact the vendor directly for a quote.


The vendor targets mid-market customers and may not be the best choice for large or enterprise-level customers.


Criterion Screenshot 1
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Criterion is a global provider of Simply Powerful Human Capital Management software. For midmarket business users and HR professionals, the Criterion HCM cloud platform delivers superior useability first, combined with powerful enterprise functionality to automate hundreds of critical HR, payroll, talent engagement, and workforce management services. Awarded a 95% plus customer satisfaction rating and recipient of Hearst Top Workplaces 2020, Criterion is trusted by hundreds of leading organizations in construction, nonprofit, government, education, franchise, and financial industries. Criterion HCM is available direct to customers and through a global partner network in over 10 countries.

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