Criterion HCM Review

Criterion HCM
Norwalk, CT
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Criterion HCM At A Glance

Good: Self-service portal can be accessed via mobile apps and supports integration with time-management and biometric devices.
Bad: Criterion HCM doesn't focus on large or enterprise-level customers.
Bottom Line: Cloud-based, all-in-one platform targeting mid-sized companies with extensive modules and features.

Product Overview

Criterion HCM is a comprehensive human resource management system (HRMS) that simplifies and organizes the entire employment lifecycle with a single, unified database. Targeting mid-sized companies (200 to 2,500 employees), the vendor offers tools to help HR departments focus on strategy instead of administrative issues. Criterion HCM includes four modules:

  • Human resources
  • Talent engagement
  • Time and attendance
  • Payroll

Criterion HCM has several benefits, such as:

  • Improved accuracy, timeliness and integrity of workforce data
  • Reduced costs due to simplified, streamlined and automated HR tasks
  • Greater efficiency in recruitment, performance reviews, and learning and development
  • Expanded applicant pool and identification of higher-quality candidates
  • More strategic, data-driven HR decision making by managers and employees

One element of Criterion HCM that stands out is its employee self-service portal, which is accessible online or through iOS and Android apps. Employees can:

  • View messages, communities, attendance history, payroll, and assigned tasks and coursework on their personalized dashboard,
  • Enter their own start and finish times,
  • Allocate time to a specific department or job, and
  • Request time off.

In addition, the self-service portal supports automatic data entry from timecards, key fobs, kiosks and biometric time-clock devices without any additional software to install.


In this section, we detail the features of the Payroll module:

  • Automatic identification of employees to be paid and mass entry of payment information
  • Ability to post hours by multiple job categories, including job type, job class, department and group
  • Tax automation and electronic filing on the federal, state and local levels
  • Integration with time clocks, networked card swipes, key fobs, kiosks and biometric devices

Target Market

Criterion HCM targets mid-sized companies internationally, especially in the finance, legal, technology and government sectors. Several of its customers include:

  • Bank Hapoalim
  • Carnegie Endowment for International Peace
  • Delta Constructors
  • Elevanta
  • HIV Alliance
  • Idaho Supreme Court
  • Lebanese Red Cross
  • Oregon Research Institute
  • Pepper Construction Group

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Because Criterion HCM is a cloud-based platform, implementation time is shorter than traditional on-premise solutions. Its modules can be integrated with existing HRMS and payroll management systems and white labeled with a customer’s designs and logos.

The platform can also be integrated with time clocks, networked card swipes, key fobs, kiosks and biometric devices without any additional software to install.

Customer Service & Support

Users can reach customer support through an online support portal or on the phone between 8:30 a.m. and 5 p.m. EST.


Criterion HCM doesn’t publicly disclose pricing information. Please contact the vendor directly for a quote.


The vendor targets mid-market customers and may not be the best choice for large or enterprise-level customers.


Criterion Screenshot 1
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Criterion has been focused on the needs of mid-sized companies since it was founded in 1984. The company is committed to delivering the best software user experience, functionality and value for its clients.

In 2014, the vendor rebranded from PerfectSoftware to Criterion. In the past, it’s received awards from the Deloitte & Touche Technology Fast 500 and Connecticut Innovation Summit.

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  • Features
    User: 75%
  • Ease of Use
    User: 72%
  • Ease of Implementation
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  • Support
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