Ricoh IM C2000 IM C2500 Review

Good: Always Current technology that lets businesses download upgrades on-demand, improved Smart Operation Panel, flexible paper handling.
Bad: Adobe PostScript is only optional.
Bottom Line: New line of Intelligent Devices that include scalable and customizable features to help businesses grow in their multifunctional needs.
Intended Users:
IM C2000/C2500
Small workgroups
Speed Black:
Speed Color:
20 ppm-25 ppm
20 ppm-25 ppm
1.3 GHz
2 GB

Product Overview

Ricoh has introduced a new line of Intelligent Devices that allow businesses to access the latest technological features without having to buy a new MFP. Administrators simply download any new application, feature, or upgrade from the device as soon as they’re available, thanks to Ricoh’s new Always Current technology.

Ricoh also offer customized applications or workflows that can be standardized throughout the company or within cloud-hosted user profiles (so individuals or departments can access specific workflows). Those settings or workflows can be rolled over to the new device once the current MFP reaches end of life.

Ricoh has also made improvements to its Smart Operation Panel, such as an upgraded processor for faster access to applications. The panel can be personalized with the client’s logo, and also includes web-help and how-to videos for guiding end users. Finally, there’s the RemoteConnect Support that lets Ricoh’s tech support staff remotely access the Ricoh device for fixes.

The new line consists of six devices that offer standard printing, copying, scanning and optional faxing. In this review, we feature the IM C2000 and IM C2500. The IM C2000 prints and copies at up to 20 ppm in black and color, while the IM C2500 has an engine speed of up to 25 ppm. Both machines has a first-output-time of 7.4 seconds in color.

More details is in our Features section below.


Paper supplies: Both devices come with a standard paper capacity of 1,200 sheets fed from two 550-sheet trays and a 100-sheet bypass. Users can optionally add a second two-tray bank for 1,100 more sheets. Total paper capacity is 2,300 sheets.

There is a standard 100-sheet reversing automatic document feeder.

Output and finishing features: The IM C2000 and IM C2500 starts with a standard 500-sheet output tray. There’s an optional 125-sheet one-bin tray and a 250-sheet internal shift-sort tray.

There are multiple finishing options. First, there is the 250-sheet internal finisher with five-sheet single-position stapling. Then, there is a 500-sheet dual-position internal stapler that staples up to 50 sheets. Users can add an optional 2/3-hole punch kit to the finisher.

There is also a 1,000-sheet booklet finisher that staples up to 50 sheets and saddlestitches up to 15 sheets. A 2/3-hole punch kit can be optionally added as well.

Multifunctional features: The IM C2000 and IM C2500 includes a 1.3 GHz processor, 2 GB of memory (that’s optionally expandable to 4 GB), and a 320 GB hard drive. PCL and a PostScript emulation is standard. Genuine Adobe PostScript is optional. UBS and Ethernet connectivity is standard, and wireless is optional. The devices support mobile printing and scanning via Ricoh’s Smart Device Connector app, Mopria, Apple AirPrint and Google Cloud Print.

Scan-to functions include email (with LDAP support) and folder (SMB and FTP). Scan-to-media is supported with an optional USB/SD card slot option, which gives users the capability to scan to a USB flash drive and other similar devices.

There is a standard server for document management functionality that stores up to 3,000 documents, 2,000 pages per document and a maximum of 200 folders.

The optional fax kit runs at 33.6kbps with 4 MB of memory. Users can purchase additional memory of up to 60 MB. LAN fax and Internet fax is supported.

Security features: Ricoh continues to expand its security options, including the ability to make copying secure and confidential, user authentication, and the ability to set limits of printing by user. Also offered is watermarks, encrypted protection and hard drive data overwrite.

  • Automatic Document Feeder?
  • Duplexing?
  • Ethernet Connectivity?
  • Wireless Connectivity?
  • Mobile Printing/Scanning?
  • Finishers?


The Adobe PostScript is only offered as an option. This can be a shortcoming to some users as most MFPs offer this feature as standard.


Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions.

The majority of the company’s revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It’s known for the quality of its technology, the exceptional standard of its customer service and its sustainability initiatives.

Under its corporate tagline (“imagine. change.”), Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

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