Epson WorkForce Pro WF-3720 Review

Good: Low printing costs, flexible paper handling, mobile and cloud printing and scanning feature.
Bad: Not intended for medium or large offices; warranty is only for one year (although an optional extended warranty plan is available for purchase).
Bottom Line: With its affordable cost and strong features, the WorkForce Pro WF-3720 can be a good buy for small offices looking for a multifunctional device.
Intended Users:
Small offices
Speed Black:
Speed Color:
20ppm (ISO)
20ppm (ISO)
Not applicable
Not applicable

Product Overview

The WorkForce Pro WF-3720 is a new entry to Epson’s  printer and MFP line aimed at small businesses. Like Epson’s other newer devices, the WF-3720 uses Epson’s inkjet technology, PrecisionCore. PrecsionCore uses a high-density print chip that can generate up to 40 million precise dots per second.

The WF-3720 ($150) prints at up to 20ppm (ISO) in both black and color. Its duplex speed is 10ppm (ISO) in black and 4ppm (ISO) in color. It includes printing, copying, scanning and faxing as standard features.

The WF-3720 includes a 2.7″ color touchscreen interface for accessing commonly-used workflows. USB, Ethernet, and Wi-Fi connectivity is standard. Mobile printing is also supported via the Epson Connect solution. Within the Epson Connect are the following features: Email Print, iPrint Mobile App, and Remote Print. Users can also print via the Apple AirPrint, Kindle Fire and Google Cloud Print.

More details on the WF-3720 is in our Features section below.

With its affordable cost and strong features, the WorkForce Pro WF-3720 can be a good buy for small offices looking for a single device for multifunctional needs.


Paper handling consists of a 250-sheet tray and a 35-sheet automatic document feeder. The paper tray accepts up to 8.5″ x 47.2″ (banner size), while the document feeder accept up to 8.5″ x 14″ paper size. There is a monthly duty cycle of 15,000 pages but Epson recommends an average of 1,300 pages a month.

Scanning is done via a color CIS sensor. It supports scan-to-PC, scan-to-cloud, scan-to-email, scan-to-flash drive and scan-to-PDF. File formats supported include PDF, JPEG and TIFF.

Faxing is supported via a 33.6kbps modem. Memory is up to 100 pages and PC faxing is standard.

In terms of replacement ink, Epson offers both standard and high-capacity ink in four individual cartridges.  We’ve based on calculations of the cost per page on the high-capacity ink yields (1,100 pages for black and 900 pages for each color cartridge). The cost per page is 3.2 cents in black and 11.7 cents in color. This is low for ink jets, especially the color cost, as it typically averages about 15 cents. Users can also take advantage of duplexing functionality and other environmental features to control printing costs.

And finally, there is a one-year limited warranty.

  • Automatic Document Feeder?
  • Duplexing?
  • Ethernet Connectivity?
  • Wireless Connectivity?
  • Mobile Printing/Scanning?
  • Finishers?


The WF-3720 is not intended for larger or even medium-sized offices. Also, the warranty is only for one year but users have the option of purchasing an extended one-year warranty plan.


Epson America is a division of Japan-based Seiko Epson Corporation, a manufacturer and supplier of imaging products, semiconductors, liquid crystal displays, and watches. The company has been an innovative designer of ink jet printers and sells an extensive product line. Most of these are geared to home and school use, but Epson continues to extend its line further into the office environment.

Epson has been making a more aggressive play for the document scanner market, although the company’s been in the multipurpose office scanner business for years. The models and other additions to its model line seem to be part of an effort to further extend its current scanner technology. As part of this effort, Epson makes these scanners available in consumer electronics stores such as Best Buy, along with Epson dealers and on its website.

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User Reviews

  • User Rating
  • Rated 3 stars
    3 / 5 (2 )
  • 60%
  • (2)

Rated 3 stars
3 / 5 (2 )


  • Features
    User: 75%
  • Ease of Use
    User: 75%
  • Ease of Implementation
    User: 75%
  • Support
    User: 60%

Rating: 1
1 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 20%

Unacceptable operating cost

on 2017-10-18 15:27:16

This Epson Workforce Pro WF-3720 All-In-One prints well, copies okay and scans tolerably but the ink cost is absurdly ridiculous. I completely abandoned HP printers several years ago due to their requiring the use of legacy inks (priced more precious than Gold!) My previous printer was a low-end ($49) Brother MFCJ450DW All-In-One. It did everything but was slow and held a very small amount of paper in a single tray. It's big advantage was I could use 3rd-party cartridges which were VERY inexpensive. I needed a larger, faster machine with a larger paper capacity, laser-quality print plus a higher resolution scanner and the reviews on this Epson were almost all 4-5 star everywhere I looked. Although the specs on the Brother scan function were a high of 600dpi and this Epson is supposed to be over 1000 dpi, I cannot even tell the difference in the documents I've scanned. Plus, another negative: little did I know that the ink cartridges for the Epson were not only absurdly EXPENSIVE but that they produce very few pages per cartridge. Even worse: they are totally proprietary. There is NO alternative but the overpriced genuine Epson cartridges. So I'm stuck with a machine that basically doesn't do ANYTHING better then the cheap little Brother it was supposed to replace but the printing cost is 15X-20X as high.
I used Epson printers way back in the early 80's (in the dot-matrix days) and was never disappointed in them. Sadly, that is no longer the case and I will NOT recommend the Epson line of printers ever again.

John Carter
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Great Product, Easy Setup

on 2017-07-05 16:11:52

Initial Setup:
This is my first Epson printer I have owned and if this is the standards Epson carries on all their printers it won’t be the last. From start to finish the setup process was a little long but it did have a firmware update to complete and that took a majority of the 20 minutes of setup to complete. The actual initial setup was a breeze to walk through. Installing the ink into the printer was also very easy and just clicked into place. Unlike other brands I have had in the past that you must tilt the cartridge one way then snap in and push up, the straight vertical design of the cartridge tray and ink setup was a lot more convenient. The Epson software is also easy to install from disk or simply by searching the model number online and downloading the most up to date version of the software directly from Epson’s website. The software wizard for setup was easy to step through and the choices were clear. Wifi setup of the printer was also very easy to setup. Once the printer was on and running I touched the wifi icon at the top of the screen. Touched my router name and entered the password.

The design of the printer is very user friendly and sleek to the eye. All matte black finish with clear and legible LCD touch screen. Paper feeder at the top also allows to be lifted slightly to allow for larger hands to reach in and remove the previous scanned document and clear any jams. The paper tray holds an antiquate amount of paper for my daily use and has a neat feature that allows the tray to pull itself back in once its approximately 95 percent inserted. I could also see this being an issue if your used to pushing a paper tray in all the way as it feels it is not correctly aligned at first.

Using the printer is very simple on a Windows PC or a Mac PC. In Windows 10, my current installation, I was very happy that it was auto detected once connected to my wireless router and the driver installed automatically. To use the “Scan To” function of the touch screen it will require that you install the full software. Printing on the unit is very clear, no alignment needed like in the older printers and the color is very vibrant. Full page document of this review size at 11PT font took 5.81 seconds to print. That is from the printer being at idle to completion which is very fast for a smaller office printer. The touchscreen on the printer is also extremely easy to touch compared to others where it feels you have to push through the printer to get it to recognize your touch.

Overall the printer is a great design, very functional, and easy to use. The printing feature and scanning are faster than any printer I have used or tested of this size. On a scale of happiness from 1 to 10 I would rate this printer at a solid 10. Great job Epson!!!

This is a review for the Epson Workforce Pro WF-3720 All-in-One Printer that I received free of charge to do a beta test and review

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