Epson WorkForce Enterprise WF-C21000 Review

Good: PrecisionCore Heat-Free technology that save printing time and consumes less power, two finishing options, strong security and environmental features.
Bad: Very limited warranty; not intended for small offices.
Bottom Line: Robust mid-to-high-volume color MFPs that help large and enterprise workgroups improve their workflows.
Intended Users:
WF Enterprise Series
Large, Enterprise
Speed Black:
Speed Color:
60 ppm-100 ppm (ISO)
60 ppm-100 ppm (ISO)
Not applicable
Not applicable

Product Overview

The new WorkForce Enterprise models join the line of inkjet MFPs that’s aimed at the large and enterprise workgroup market. There are three devices: the WorkForce Enterprise WF-C20600, the WorkForce Enterprise WF-C20750 and the flagship WorkForce Enterprise WF-C21000. All three MFPs include the four standard functions of printing, copying, scanning and faxing. The devices have the PrecisionCore Heat-Free Technology that eliminates heat in the printing process, saving time and consuming less power.

The WF-C20600, WF-C20750 and WF-C21000 prints and copies at up to 60 ppm, 75 ppm and 100 ppm (ISO), respectively.

In addition to Epson’s proprietary printing language, the devices support both PCL and PostScript. USB, Ethernet, and Wi-Fi connectivity is standard. Mobile printing is also supported via the Epson Connect solution. Within the Epson Connect are the following features: Email Print, iPrint Mobile App, and Remote Print. Users can also print via the Apple AirPrint, Kindle Fire and Google Cloud Print.

There is a 9″ color touchscreen for users to access commonly-used workflows. The device also integrates with other web-based applications, such as PaperCut MF, via the Epson Open Platform.

The WorkForce Enterprise models are sold through the Business Technology Association (BTA) reseller channel, so unfortunately, we don’t have a list price. Companies can contact their local reseller for a price quote.

More details is in our Features section below.

The WorkForce Enterprise models include many features, such as a maximum 5,350-sheet capacity, two optional finishers and five ink replacement cartridges.


Standard paper handling starts with four 550-sheet trays and an 150-sheet multipurpose tray. Epson offers an optional 3,000-sheet high-capacity tray for a maximum capacity of 5,350 sheets. The devices accept paper sizes of up to 11″ x 17 in its standard trays and up to 13″ x 19″ in its multipurpose tray. There’s a 150-sheet dual-scan duplexing document feeder with a scanning speed of 60 ipm simplex and 110 ipm duplex.

Epson offers two finishing options: a professional finisher for stacking and stapling and a professional booklet finisher that includes booklet-making functionality. Each finisher comes with a hole-punch kit.

Scanning is done via a color CIS sensor. It supports scan-to-PC, scan-to-cloud, scan-to-email, password protected PDFs and an address book via LDAP.

Faxing is supported via a 33.6 kbps modem. Memory is up to 6 MB and PC faxing is standard.

Epson includes five individual ink cartridges: two black, one cyan, one yellow and one magenta. Each cartridge has a yield of 50,000 pages. We don’t have pricing information to calculate the cost per page, but companies expect to save money on ink cartridges in the long run utilizing the high-capacity page yields and the duplexing feature.

The WorkForce Enterprise models include a wide range of security features, such as PIN number certification in order to release jobs, user control access, printer and network settings via Web Configuration, SSL/TLS and IPsec.

Companies’ IT staff can also manage their Epson devices remotely via the Epson Device Admin solution. One environmental feature to note is that the devices work with 110 V panels so electrical retrofitting is not required. Therefore, the MFP can be placed anywhere in the office.

There is a 90-day limited warranty with optional extensions offered by Epson resellers.

  • Automatic Document Feeder?
  • Duplexing?
  • Ethernet Connectivity?
  • Wireless Connectivity?
  • Mobile Printing/Scanning?
  • Finishers?


The warranty is very limited at 90 days compared to a year on most other devices. Companies that want to extend their warranties can talk to their Epson reseller for options.

Also, these MFPs are too robust for smaller businesses. Those businesses looking for a full-featured MFP can check out our other Epson reviews.


Epson America is a division of Japan-based Seiko Epson Corporation, a manufacturer and supplier of imaging products, semiconductors, liquid crystal displays, and watches. The company has been an innovative designer of ink jet printers and sells an extensive product line. Most of these are geared to home and school use, but Epson continues to extend its line further into the office environment.

Epson has been making a more aggressive play for the document scanner market, although the company’s been in the multipurpose office scanner business for years. The models and other additions to its model line seem to be part of an effort to further extend its current scanner technology. As part of this effort, Epson makes these scanners available in consumer electronics stores such as Best Buy, along with Epson dealers and on its website.

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