Pardot Review

Pardot
Product:
Vendor:
Founded:
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Pardot
Pardot
2007
Atlanta, GA
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Public
Unknown
Cloud
Yes
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Pardot At A Glance

Good: Strong customer service team for Pardot clients and a robust integration with Salesforce.
Bad: Onboarding can be overwhelming and the solution is only geared for B2B marketing.
Bottom Line: Pardot is a B2B marketing automation solution from Salesforce. It helps marketing teams align goals with sales, and improve lead generation and online marketing efforts.

Product Overview

Pardot’s mantra is to “do more, stress less.”

With that mission at the heart of its operations, Pardot offers businesses the ability to examine a customer’s journey through every stage of the sales process, so sales and marketing teams can work together and focus on the most promising leads.

As part of Salesforce’s software solutions, Pardot is a business-to-business (B2B) marketing automation software that makes it simple for marketers to improve lead generation results, and align marketing and sales team goals. Pardot integrates with Salesforce’s customer relationship management (CRM) solution, allowing businesses to easily find and leverage critical marketing data through a single, centralized platform.

Pardot offers four main solutions:

  1. Marketing automation
  2. B2B marketing analytics
  3. Salesforce Engage
  4. Einstein account-based marketing

For this review, we’ll focus on the features and pricing of its marketing automation solution.

Features

Pardot’s user-friendly marketing automation solution has tools to build and improve marketing campaigns and workflows. Here are five of its key features:

Email marketing – Pardot makes managing email campaigns easier for marketers. An intuitive editor helps users build visually-pleasing emails. Automation and personalization settings allow marketers to “set and forget.” Marketing messages can be automatically sent to contacts and modified based on contact engagement. Also, A/B testing capabilities let users find out what truly resonates with a lead and craft the perfect message.

Lead management – Dynamic tools allow marketers to easily adapt and improve marketing messages and workflows for each audience. Emails can be automatically sent based on time, engagement or other custom parameters. Lead qualification settings help marketing teams identify the most engaged leads and prioritize outreach. Automation and segmentation features reduce the repetitive tasks involved with targeting. And campaign performance data can be used to personalize the customer experience.

Sales alignment – Pardot is able to seamlessly integrate with Salesforce CRM, allowing marketing and sales to work together and gain more conversions. Sales teams can send marketing-approved mini-campaigns to customers and easily drop leads into nurturing tracks through the Salesforce app. Alerts can be sent to sales and marketing teams via email, desktop or mobile device to ensure a lead gets a quick response. Activity-tracking features allow teams to see each contact’s activity history to know when and how to best reach out to a lead.

Lead generation – Pardot has built-in editors that use drag-and-drop features to make building landing pages, custom forms and social posts efficient and effective. Pardot can integrate with Google AdWords to track a campaign’s return on investment (ROI) and analyze keyword performance. And social profiling is simplified by tracking all the interactions prospects have with social campaigns.

ROI reporting – Robust reporting features allow marketers to track campaign performance, ROI, customer lifecycles and email metrics to identify what captures the most attention and where workflows fall short. Pardot can also connect with all of a business’s marketing channels to easily tie revenue back to programs, like webinars and live events, and see how individual customers interact with videos and social media.

  • Broadcast Email Marketing?
  • Campaign Reporting and Analytics?
  • CRM Integration?
  • Forms and Landing Pages?
  • Lead Management?
  • Lead Nurturing?
  • Lead Scoring?
  • Triggered Email Marketing?

Target Market

Geared for Salesforce users, Pardot serves all types of B2B organizations spanning a range of industries, such as manufacturing, automotive, education, healthcare and information technology. Here’s a list of some prominent Pardot customers:

  • Surf Air
  • Emory Healthcare
  • Epicom
  • Xirrus Wi-Fi Networks
  • Britannica Digital Learning
  • Stanley Black & Decker
  • IAG Consulting
  • Xcentric
  • MobilityWorks
  • Valpak

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Implementation/Integration

Pardot customers work directly with assigned client advocates to determine the best implementation path for a business. Pardot has a partner network, Premier Success programs and self-guided resources in place to provide a variety of flexible onboarding options.

Customer Service & Support

Pardot customers are able to contact a select team of Client Advocates who offer exclusive office hours, conduct strategy sessions, perform account audits and provide information on new features.

Pardot’s support services also include:

  • Ongoing technical support via in-app chat and email
  • Daily, virtual office hours and strategy sessions with Pardot’s Client Advocate team
  • Free live, weekly trainings, including deep-dive webinars on specific features
  • Access to Pardot’s Idea Exchange to submit and vote on new product features
  • Free local user groups in cities across the globe
  • Unlimited access to the Pardot Knowledge Base and an online Customer Hub of resources

Pardot’s services and support teams have offices globally, including in Atlanta, San Francisco, Dublin, London, Sydney and Tokyo.

Pricing

Pardot has three pricing plans available: Standard, Pro and Ultimate. All plans are billed annually and include up to 10,000 contacts.

Standard – $1,000/month

  • Email marketing
  • In-depth prospect tracking
  • Lead nurturing
  • Lead scoring & grading
  • ROI reporting
  • Forms & landing pages
  • Standard CRM integration

Pro – $2,000/month

  • Includes all Standard features
  • Advanced email analytics
  • Email rendering preview & spam analysis
  • Email and landing page A/B testing
  • Advanced dynamic content
  • Google AdWords integration
  • Application program interface (API) access for up to 25K calls/day and five concurrent connections
  • Multiple scoring categories
  • Integrated marketing calendar
  • Social profiles

Ultimate – $3,000/month

  • Includes all Pro features
  • Custom user roles
  • Custom object integration
  • API access for up to 100K calls/day and five concurrent connections
  • Dedicated IP address

If interested in Pardot’s B2B Marketing Analytics solution or Salesforce Engage, please refer to the Pardot pricing page for more information.

Shortcomings

Some customers have said the sheer amount of options and terms to understand during the onboarding process is overwhelming. Also, Pardot is strictly a marketing solution for B2B organizations, so business to consumer (B2C) organizations will need to use a different solution.

Screenshots

Pardot Screenshot 1
Pardot Screenshot 2
Pardot Screenshot 3

About

Pardot is part of the Salesforce family of software solutions. As a B2B marketing automation tool, Pardot is built on a mission to help businesses better align marketing and sales efforts, and exceed revenue goals through simplified lead generation and online marketing.

In 2017, Pardot was named one of The World’s Most Innovative Companies by Forbes. It’s headquartered in Atlanta, GA and has offices around the world.

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