Autopilot Review

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Autopilot At A Glance

Good: Offers an attractive drag-and-drop builder for automating customer journeys, and ample learning resources to help customers succeed.
Bad: Lack of key integrations, such as with MailChimp, and doesn't have a landing page builder built in.
Bottom Line: Industry’s first self-service, multi-channel marketing software for visualizing and automating the customer journey.

Product Overview

Autopilot is a visual and easy-to-use marketing automation solution that helps companies of all sizes create automated journeys for their customers. The software has multi-channel marketing capabilities including email, in-app, SMS, online and snail-mail communications. Autopilot allows users to customize journeys based on audience behavior, built workflows to automatically send messages through multiple channels, generated reports about journey progress, and more.

The self-service tool comes with a drag-and-drop interface that makes it easy for users to automate workflows and set up personalized messages. Autopilot also includes features such as measuring campaign ROI (return on investment) and optimizing the revenue funnel based on real-time performance. The software integrates with Salesforce CRM and other applications like InsideView, GoodData, Zapier, Slack and Twilio.


Autopilot has several key features. We’ve listed four of them below:

  1. Marketing Automation – Users can put together journeys based on who they are trying to reach. Autopilot has a convenient workflow tool that allows users to determine the action that will happen at each stage of the journey, such as after a visitor subscribes to an email list. Moreover, the software allows for the creation of dynamic audiences based on certain parameters, then trigger messages and engage automatically.
  2. Activity Streams – This feature makes it easy to start streaming engagement activity of customers from Autopilot to a third-party analytics application for real-time analysis. Activity Streams unlocks the data from all of the users’ customer engagement, giving them the visibility they need to take data-driven actions across the whole customer lifecycle. This takes all the confusion out of setting up a stream and enables users to benefit from the incoming data in their favorite BI application.
  3. Multi-Channel Journey Setup – Users can personalize their customer’s experience by sending targeted postcards, SMS, in-app messages and emails at the right time in their journey. They can also capture data and forms from their blogs, apps or websites instantly using Autopilot’s tracking code. With its drag-and-drop Canvas, Autopilot allows users to define full-on workflows (opportunities, tasks, contacts, leads) in their Salesforce CRM.
  4. Performance Tracking – With Autopilot, users can track journey performance and get a high-level view into which journeys are trending, which campaigns convert and what’s contributing to sales. They can also see common drop-off points and make appropriate changes on the fly. On top of that, Autopilot provides users with email reports that offer insights into deliverability rates and time trends.

Target Market

Autopilot offers its marketing automation tool to companies of all sizes from all industries. Here, we’ve listed 10 of its noteworthy customers:

  • Lyft
  • Freshdesk
  • Dolby
  • CrunchBase
  • Microsoft
  • Instapage
  • Golden Gate Wine
  • Atlassian
  • Patreon
  • World Nomads

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As Autopilot is a cloud-based offering, users get the benefit of fast implementation. In addition, the company offers the following support options to its customers:

  • Resources – Autopilot’s hub of customer journey marketing resources is a free library of the latest ebooks, tutorials, research, videos and upcoming events. Customers get to learn how to use Autopilot to its full potential as they go through each resource.
  • Flight School – Autopilot’s Flight School consists of 8 training courses to help users become expert customer journey marketers, including in-depth lessons on customer journey marketing, as well as best practices for how to acquire and nurture leads across the lifespan of a business.
  • Training Webinars – Autopilot offers free weekly demos and webinars to help get new users acclimated to the platform and ensure they’re making the most of their experience.
  • Guide Book – The Guide Book offers pre-configured Journeys to help users craft an exceptional experience based on best practices for using Autopilot. Users can access the Guide Book through the Journeys app.
  • Journey Reviews – Users with a Business payment plan have access to 1-click journey reviews by experts on the Autopilot team, which can help to optimize journeys and maximize results.

Autopilot integrates with several SaaS apps, including Salesforce, Zapier, Slack, Twilio and Segment.

Customer Service & Support

Users can access Autopilot’s Knowledge Base for guidance on everything from getting started to connecting the software with Zapier. They can also contact Autopilot’s customer support via email or live chat. In addition, Autopilot offers a feedback forum on its website that allows customers to leave suggestions/complaints.


Autopilot has a free plan that includes up to 2,000 contacts, up to 8,000 emails per month, a single playbook, up to three engagement activities, up to 15 audiences, email marketing and other basic marketing automation features, a knowledge base, API and integration with Google Suite. Then, there are three pricing tiers: Campaign, Pro and Business.

Campaign – The Campaign plan costs $29 per month and includes all of the features of the basic plan, plus up to three playbooks, geo targeting, the ability to capture up to five widgets, audience retargeting, up to two seats and email support.

Pro – The Pro plan costs $99 per month and adds on advanced campaign management features, up to 5,000 contacts, up to 20,000 email per month, up to 15 playbooks, up to five engagement activities, the ability to capture up to 20 widgets and the ability to customize a default footer.

Business – The Business plan costs $299 per month and accommodates up to 20,000 contacts and up to 80,000 emails per month. It includes all of the features of the other three plans, plus up to 30 playbooks, the ability to capture up to 40 widgets, outbound activity streams, roles and permissions, a sandbox account and priority support.

Add-on features include additional seats for $29 per seat, per month, increased audience limits to 50 audiences for $249 per month (feature is only available under the Business plan), additional reports for $249 per month (feature is only available under the Business plan), additional activity streams for $29 per activity, per month, up to 50 playbooks for $249 per month and a custom email IP for $149 per month.


Key integrations are missing, prominently MailChimp. Users may have to create new emails using the Autopilot builder, but the templates are not as visually pleasing as the ones offered by MailChimp. Also, Autopilot comes without a landing page builder.


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Autopilot is a multi-channel marketing software solution for automating customer journeys. It was founded in 2012 by three Australian brothers, Mike, Chris and Peter, after they identified a clear gap in the tech industry for marketing automation software that is easy to use, that integrates smoothly with other technologies, and can be bought and operated over the internet. The product offers several features, including collecting leads from multiple apps, websites or blogs, nurturing leads based on behavioral data and tracking journey performance to get insights into which campaigns convert.

Autopilot’s mission is to empower businesses to create enticing marketing journeys. The firm has grown rapidly to raise over $33M in funding, handle millions of contacts and allow marketers to nurture relationships over web, SMS, email and direct mail channels. Autopilot serves over 3,500 customers globally, including Atlassian, Microsoft and Patreon, among others spanning e-commerce, SaaS, and high-tech. The company was formerly known as Bislr and is headquartered in San Francisco, California.

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