Saba Learning@Work Review

Saba
Product:
Vendor:
Founded:
Headquarters:
Learning@Work
Saba
1997
Redwood Shores, CA
Ownership
Customers:
Deployment Model:
Free Trial:
Private
2,200
Cloud
Yes
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Learning@Work At A Glance

Good: Very accessible with mobility and other functions for easily discussing course material.
Bad: Lacks authoring tools.
Bottom Line: Collaborative learning management system that can integrate with many third-party courses.

Product Overview

For the purposes of this review, we’ve focused on Saba’s LMS solution, Learning@Work. See our unified HR review for insight on the full Saba Talent Management suite.

Saba’s learning management system (LMS), Learning@Work, combines a traditional classroom setting with online learning. Saba Cloud has brought a new user interface (UI) to Learning@Work, and has received recognition for being highly intuitive and favored by clients prioritizing user adoption.

Companies can access a wide variety of courses and content, as well as help and support from Saba and 200 of its partners. For example: Companies that want to teach safety measures to employees can access safety courses from OpenSesame.

Saba can be integrated with existing systems such as Salesforce. Employees can collaborate with one another via Web or video meetings, as well as access content through their mobile devices.

For those interested in merging their LMS with a comprehensive HR solution, Saba offers performance management, recruiting and other talent modules as part of its suite. Saba uses artificial intelligence algorithms that provide employees and managers suggestions such as recommending specific candidates for jobs or suggesting courses and materials to use for career development.

Features

In addition to tracking all types of learning activities, Learning@Work has three main features:
1. Collaboration: A unique feature is how well collaboration is woven into Learning@work’s course offerings be they instructor-led, eLearning such as SCORM, or on the job training such as a checklists. Users are able to connect socially and learn the material together. Instructors are able to connect with users through embedded Web and video meetings as well.
2. Integration and Multiple Delivery Options: The solution works on mobile devices and integrates with content from over 200 partners for all kinds of courses. Linking applications such as WebEx or SalesForce is easily done with a drag-and-drop selection process.
3. Intelligent Tools and Reporting Assessments: Saba has developed machine-learning algorithms for intelligently suggesting relevant course material based on user goals, aspirations and Web activity. Administrators have access to advanced assessment and reporting capabilities for creating tests, surveys and tracking initiatives.

  • Asynchronous Learning?
  • Employee Training?
  • Gamification?
  • Content Library?
  • Mobile Learning?
  • SCORM Compliance?
  • Synchronous Learning?
  • Testing & Assessments?

Target Market

Saba’s solutions are a good fit for industries of all kinds, including aviation, energy, financial services, health care, life sciences, manufacturing, professional services, retail, education and government.

Here are 10 sample customers:

  • Yum!
  • Dell
  • Guitar Center
  • Equity Residential
  • RR Donnelley
  • Countrywide
  • Mansfield Oil
  • FlightCar
  • Air Canada
  • Go Wireless

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Implementation/Integration

Saba offers three implementation packages based on the timeline of the client’s implementation needs:

  • The four-weeks package (for companies that already have their needs and number of users determined)
  • The six-weeks package (for companies with comprehensive talent management needs)
  • The eight-weeks package (for customers with users in multiple departments, locations, etc.)

In addition, Saba can help companies migrate data from older systems.

Saba also provides four different types of training: job aids/reference guides; instructor-led Web-based classes; certification programs; and customized, dedicated training to be held either online or onsite.

Customer Service & Support

At the end of implementation, Saba assigns each client a Customer Success Manager (CSM) who helps with questions and issues during the first 30 days of use.

Other support includes 24/7/365 Web and phone support, an online support portal (to access troubleshooting questions and log support tickets), and an online community (to discuss ideas and issues with other users and Saba staff).

Saba also provides services such as systems administration, on-demand consulting, meeting and events management, and data services.

Pricing

Saba doesn’t publicly release its pricing information. Please contact them directly for a price quote.

Shortcomings

A common complaint was once that Saba’s UI needed an update, and Saba has since addressed this along with Saba Cloud enhancements.

Learning@Work does not include course authoring tools.

Screenshots

Saba Screenshot 1
Saba Screenshot 2
Saba Screenshot 3

About

Founded in 1997, Saba offers an innovative talent management solution that relies on intelligence to help companies recruit and keep employees.

Saba has over 2,200 customers (and 31 million users) in 195 countries. Aside from its U.S. headquarters in Redwood Shores, CA, Saba has multiple offices all over the world, including Australia, Europe and Asia.

Saba has received numerous accolades over the years, such as the 2014 Golden Bridge Award for Innovation in Technology and the 2014 Ventana Research Leadership Award.

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