Oracle PeopleSoft HCM Review

PeopleSoft HCM
Redwood Shores, CA
Deployment Model:
Free Trial:
Cloud, On-Premise
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PeopleSoft HCM At A Glance

Good: Supports many languages and currencies, dedicated self-service tool that includes HR help desk, comprehensive core and strategic HR features.
Bad: Not intended for businesses with less than 500 employees; last software upgrade was in 2013.
Bottom Line: Human capital management solution that accommodates large and enterprise businesses with complex business requirements.

Product Overview

Oracle markets two different solutions in the HRMS space: Oracle HCM Cloud and Oracle PeopleSoft. This review will focus on Oracle PeopleSoft.

PeopleSoft is an ERP solution that integrates human capital management (HCM), financial management, supplier relationship management, enterprise services automation, supply chain management and campus solutions modules. It was an independent company until it was acquired by Oracle in 2005. We will focus on the HCM aspect of PeopleSoft.

PeopleSoft HCM provides comprehensive core and strategic HR features. It’s designed to accommodate large businesses with complex business requirements and is deployed either on-premise or in the cloud.

There are five modules within the PeopleSoft HCM. They are:

  • Global Core HCM
  • Workforce management
  • In-memory labor rules and monitoring
  • Workforce service delivery
  • Talent management

More details on each module is in our Features section below. The modules are purchased individually (as well as each application within each module) but they all integrate together to form a comprehensive suite.


Here are some of the key applications within each Oracle PeopleSoft HCM module:

The Global Core HCM module provides a company directory, self-service functionality for all users, real-time analytical tools and multi-national support for companies with locations in multiple countries. Other applications include:

  • Benefits
  • Payroll solution for both North American and global countries
  • Pension administration
  • Payroll interface for integrating with third-party payroll systems

The workforce management module helps companies maintain their workforce to manage their labor costs. Some of these applications include:

  • Time and labor (that includes mobile capability for clocking in/clocking out)
  • Absence management (one key note is that PeopleSoft integrates with Outlook so employees can manage their sick leave via their Outlook calendar/email)
  • Resource management
  • Travel and expense management

The in-memory labor rules and monitoring module is designed to help the global workforce make better labor decisions with real-time analytical tools. This module is built onto the Oracle Exadata database architecture. Companies can deploy any labor and time policies to their employees to ensure compliance with overtime regulations.

The workforce service delivery module is a dedicated self-service and collaboration tool that helps streamline common HR tasks. Some of the applications included in this module are:

  • HR help desk
  • Directory interface for integrating with various servers that use the LDAP network protocol (i.e., Microsoft Active Directory)
  • ePay (for employees to view and edit any payroll-related information, such as banking information)
  • eBenefits (for employees to view benefit programs and make any changes to their benefits enrollment)
  • eProfile (centralized employee database where employees can update their personal information)
  • eProfile Manager Desktop (for managers to find relevant employee information and request/approve transfers and promotions)
  • Workforce communication for distributing surveys and other programs to employees

The talent management module provides applications that range from recruiting to succession planning. Some of those applications include:

  • Recruiting
  • eDevelopment
  • eCompensation
  • ePerformance
  • Incentive compensation
  • Enterprise learning management
  • Succession planning
  • Services procurement
  • Tutor (provides manuals and other tools to help employees with their job roles)

  • Attendance Management?
  • Benefits Administration?
  • Employee Self-Service?
  • Learning Management System?
  • Mobile Access?
  • Payroll Management?
  • Performance Appraisal?
  • Recruiting Management?

Target Market

Oracle PeopleSoft serves many different industries, including government, finance, manufacturing and health. Below is a partial list of customers that use PeopleSoft.

  • Agricultores Federados Argentinos S.C.L
  • BMI Healthcare
  • Dow Chemical Company
  • Griffith University
  • ICF Habitat
  • Los Rios Community College
  • Ohio State University
  • Stanford Children's Health
  • Tsinghua University of Economics and Management
  • University of California, Berkeley

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Oracle provides a basic step-by-step process of its implementation:

  • Identify end-user requirements
  • Identify data sources
  • Design data model
  • Create data store
  • Generate summary data
  • Prepare data for user access
  • Grant access to data
  • Distribute software and documentation to users
  • Create and distribute reports

Like other vendors, Oracle offers training for its software. There are five types of training – classroom training, live virtual class, on-demand training, self-study courses and private events. Companies can choose from any of these training options, depending on their schedule, whether they’re willing to travel and cost considerations. Oracle does offer discounts on its training programs – notably a 20% discount if a user purchases the bundled training/certification package.

Customer Service & Support

Oracle also offers a variety of support services. First, there is the Oracle Premier Support. The Premier Support service includes 24/7 tech support, problem prevention and access to software upgrades. There is also the Lifetime Support Policy that allows software users to upgrade whenever they’re ready. Second, there is the Advanced Customer Service Support – this is ideal for mission-critical environments, such as IT departments in large companies.

Finally, there is the MyOracle Support portal. Users can access this portal to download software updates, put in a request for tech support and communicate with other Oracle customers.


Here are the licensing prices of some of the HCM applications:

  • Human resources: $185 per employee
  • Directory interface: $12 per employee
  • Benefits: $85 per employee
  • Pension administration: $85 per employee
  • Payroll: $225 per employee
  • Payroll interface: $75 per employee
  • Time and labor: $110 per employee
  • Absence management: $52 per employee
  • In-memory labor rules and monitoring: $30 per employee
  • Recruiting: $75 per employee
  • eCompensation: $35 per employee
  • ePerformance: $105 per employee
  • Succession planning: $70 per employee

There’s no minimum number of employees required to be on each license. Also, the prices don’t include any software upgrades or support; they’re a separate cost of each application.


Similar to the Oracle HCM Cloud, Oracle PeopleSoft is not intended for companies with less than 500 employees.

Also, the last major software upgrade was in 2013, so some of the features may be dated – for instance, some users have reported that the user interface looks bland.


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Oracle has a simple mission: to simplify IT resources. In doing so, it has created systems and products to enable hardware and software to work together. In addition to engineered systems and software, Oracle has also sold products and solutions relating to databases, servers, storage and cloud solutions. It also offers solutions aimed at specific job functions, such as finance, marketing and human resources.

Headquartered in Redwood Shores, CA, Oracle employs more than 120,000 people, including 35,000 developers and engineers.

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