Ascentis Review

Minneapolis, MN
Deployment Model:
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Cloud, On-Premise
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Ascentis At A Glance

Good: A comprehensive HR platform, empowering employees and managers with self-service access.
Bad: Implementation tactics have received criticism.
Bottom Line: HRIS software with online payroll, an applicant tracking system and a robust learning management system.

Product Overview

Ascentis is a robust HR platform that empowers companies through five unique tools that cover much of the spectrum of core and strategic HR software.

The human resources management software offered by Ascentis is Ascentis HR, an on-demand tool that gives users the ability to manage employee data throughout their term with the company. This high-level, broad tool helps managers organize benefits utilizing rules-based benefits engines.

The entire suite of HR services include Ascentis Payroll, Timekeeper, Recruiting, HR & Benefits, and Talent. We discuss these tools further in the Featured section below.

Ascentis also offers a mobile app for employees and managers.



Online payroll services are executed through Ascentis Payroll, a wizard-driven software. This web-based payroll software gives managers the ability to process payroll in real-time, ensuring security and complete accuracy. It includes tax filing services, flexibility with employee payments, and the ability to preview payroll before processing it.


Ascentis’ time and attendance software is Ascentis Timekeeper, which helps managers keep track of things like employee scheduling, leave management, and labor cost, among others. As a simple self-service tool there is no need to involve IT, and much time is saved by automating formerly time-consuming processes.


Ascentis Recruiting is an applicant tracking system that helps managers organize their hiring system to optimally recruit the best talent. The recruiting software gathers and organizes candidate information in a single place to simplify and automate the entire process. It also can create a unique application portal on the company website to process applications swiftly and fairly.

HR & Benefits

Ascentis HR & Benefits is Ascentis’ cloud-based HR information software for managing employee benefits, monitoring compliance, and tracking important employee data.


Ascentis Talent is a talent management software that tracks performance, communicates feedback, offers on-demand training, as well as compensation and succession planning

Mobile App

Ascentis offers a mobile app that allows managers and employees to access important payroll, HR, and attendance information.

Target Market

Ascentis works with companies across a wide spread of markets, but is focused primarily on mid-sized companies, with between 100 and 2,500 employees. Below are listed some of their premier clients:

  • Mandarin Oriental Hotel Group
  • Francis Ford Coppola Winery
  • Area Agency on Aging
  • Bare Escentuals
  • GAT Airline Ground Support
  • Community of Christ
  • Mona
  • Monster
  • Ghiradelli

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Ascentis has a team of technical experts that work with clients on implenting their software in all stages. Below are listed their key offerings:

  • Installation
  • Data import
  • Data conversion
  • Customization
  • Benefits configuration
  • Time and attendance program structure
  • Training
  • Alerts setup
  • Custom Alerts creation
  • Payroll link initiation
  • Self-service implementation
  • Training
  • System configuration

Customer Service & Support

Ascentis online support includes multiple account managers, who are available by email and phone “more than 99% of the time” according to the Ascentis website.

Specific technical support includes Go-To-Assist, which is live remote assistance where you allow an Ascentis representative to log on to your computer to address your issue remotely.

LeapFile is a trading of files through a special program that allows users to securely upload documents and share with Ascentis experts.


Ascentis doesn’t publicly display their pricing information. Please contact them directly for a quote.


Some users expressed concerns with Ascentis’ implementation tactics. However, more concern has been noted with how employee information, like specific benefit choices, can be moved from the software to Payroll without any error.

Others have noted that the Time module can tend to be buggy, and the cooresponding lag frustrating. This usually only occurs when the system is very busy.

Ascentis lacks customizable features, such a toggle to change shift differentials and shift rules depending on the preference of the customer.


Ascentis Screenshot 1
Ascentis Screenshot 2
Ascentis Screenshot 3


Ascentis today is a combination of two companies: InstaPay and HROffice, whose 2007 merger created a diverse and complete core and strategic HR software company.

InstaPay, founded in 1980 by EBS On Line, became Ascentis Payroll, focusing on customer service and processing payroll in real-time.

HROffice was designed by Ascentis corporation in 1994 as a general human resources platform dedicated to small and medium sized businesses, focusing on areas like benefits management.

Headquartered in Minneapolis, MN, Ascentis has 9 other offices across the US.

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