Microsoft Dynamics AX Review

Dynamics AX
Redmond, WA
Deployment Model:
Free Trial:
Cloud, On-Premise
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Dynamics AX At A Glance

Good: Multilayered manufacturing functionality, 360-degree visibility across sales and distribution, seamless Microsoft Office integration.
Bad: Payment processing can sometimes be clunky.
Bottom Line: Mixed-mode ERP software that offers both process- and discrete-based manufacturing functions.

Product Overview

Microsoft Dynamics AX is now part of Microsoft Dynamics 365. Please see our Microsoft Dynamics 365 review for more information.

Microsoft Dynamics AX is a robust ERP solution that helps SMBs and large enterprises streamline administrative and manufacturing processes of their business. It supports build-to-forecast, made-to-order and engineer-to-order supply chain models across both batch and discrete-process manufacturing processes.

In addition to supporting manufacturing processes, Dynamics AX comes with capabilities for warehouse management, production management, product lifecycle management, materials requirement planning, business intelligence and asset management.

The solution also offers the business intelligence data needed to make customers’ businesses scalable and promote growth. Companies can use the software to gain 360-degree visibility across sales and distribution, along with accelerating merchandise introduction.

Moreover, Dynamics AX aids financial management, as it provides companies with a real-time view of all their ledger numbers. Predictive financial insights allow all departments to work more efficiently and fine-tune their strategies to support growth.

Microsoft Dynamics AX can be installed as an on-premise solution or hosted in the cloud.


Microsoft Dynamics AX’s key features include:

Financial Management – Dynamics AX helps companies experience marginal revenue scale with a centralized financial management dashboard that offers embedded analytics and business intelligence in real time. Also, the solution makes it possible to cut operational costs using budget control, three-way matching, encumbrance and financial process automation. In addition, companies can use Dynamics AX to empower employees with role-based workspaces that offer task prioritization, robust automation and Office 365 integration to support efficient outcomes.

Retail Efficiency – Dynamics AX promotes retail efficiency by providing users with the customer and product information they need to set up a personalized approach. It unifies a company’s retail points (social media, mobile websites, ecommerce stores) to make merchandising effective. Additionally, Dynamics AX users benefit from a variety of point-of-sale, ecommerce, budgeting, transportation and warehousing functionalities.

Supply Chain Automation – Dynamics AX enables companies to modernize fulfillment processes by synchronizing logistics across transportation modes, warehouses and sites. It also offers predictive insights, which allow users to gain control and visibility across all warehouses for a calculated response to disputes. In addition, Dynamics AX connects purchasing and sales with warehouse, production and logistics management to provide a 360-degree view of the supply chain.

Connected Operations – Users are empowered with the resources to create the right manufacturing mix from process, lean and discrete in a unified offering to provide support to their developments across the supply chain. Dynamics AX also offers advanced logistics and warehouse management to help streamline the flow of finished goods and manufacturing material. In addition, the software aids users in optimizing manufacturing parameters for the entire product family, including make-to-order, configure-to-order, pull-to-order and make-to-stock.

Target Market

Microsoft Dynamics AX is designed to give SMBs and larger corporations unprecedented visibility into all facets of their key business processes. Here’s a list of its notable customers:

  • SIFCO Industries Inc.
  • Oldcastle Precast Inc.
  • Alltech, Inc.
  • Cosmolab
  • Impinj Inc.
  • Hitachi Chemical Diagnostics
  • Rockwater Energy Solutions
  • CES Group
  • Reliance Steel
  • Lotus F1

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Microsoft Dynamics AX can be deployed as an on-premise or cloud-hosted solution.

The supported operating systems for on-premise deployment include Windows 7, Windows 8, Windows 10, Windows Server 2008 and Windows Server 2012.

If Microsoft Dynamics AX is implemented as a cloud-based ERP solution, it can integrate with all critical legal systems and places no restriction on how and where a company can use it. Additionally, it can scale up or down based on a company’s performance in terms of growth – or contraction.

Customer Service & Support

Microsoft offers the following support options to Dynamics AX users:

Operations Support

Customers can get in touch with the Microsoft Dynamics Operations team regarding licensing, registration keys, product orders, etc. Support staff on the Operations team will be able to answer customers’ non-technical support questions.

Technical Product Support

For technical assistance on Microsoft Dynamics AX, including advisory, break/fix incidents and installation, customers can get in touch with Microsoft Dynamics technical support on the following numbers:

  • 1-800-936-4900 or 1-888-477-7877 (U.S.)
  • 1-800-668-7975 (Canada)

Support specialists are available to answer queries Monday, Tuesday, Wednesday and Friday from 8 a.m. to 8 p.m. and Thursday from 10:00 a.m. to 8 p.m.

In addition, customers can undertake Microsoft Dynamics training, explore the Knowledge Base and engage in communities of other Dynamics AX users who might be able to assist them in finding answers.


Microsoft Dynamics AX is offered on a per license basis to the following three user types:

  • Enterprise User – This version costs $185/month and requires a minimum of 20 users.
  • Task User – This license costs $30 per/month/user. It allows users to add purchase and sales invoices, as well as approve expense/time/invoices.
  • Self-Service User – This costs $8/month/user and allows users to view right into AX, record expense and time, and set up budget activities and requisitions.

In addition, device licenses (intended for point-of-sale, store and warehouse manager devices) are available for $73/month/user.

For more info on costs, check out our 2019 ERP Pricing Guide.


Some users have expressed their dissatisfaction with how MS Dynamics processes payments based on Wires, ACH and checks. Some of these payment methods aren’t triggered out of the box in Dynamics AX. This can occasionally make the payment processing experience a little clunky.


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Microsoft Dynamics develops ERP (enterprise resource planning), business solutions and CRM (customer relationship management) software for small, medium and large businesses. It materialized as a business after Microsoft bought Great Plains Software in 2001. With the acquisition, Microsoft also added Solomon (now known as Dynamics SL) to its software portfolio.

In 2002, Microsoft bought the Danish software firm Navision. Through the acquisition, it also gained Axapta, which was later renamed to Dynamics AX. These two solutions, combined with Dynamics NAV and Dynamics GP, made up Business Solutions Group, which was later rebranded to Dynamics by Microsoft. Today, Microsoft Dynamics AX serves enterprises that support operational and industry-specific business processes with ERP capabilities for HR and financial management.

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