Deltek Costpoint Review

Deltek
Product:
Vendor:
Founded:
Headquarters:
Costpoint
Deltek
1983
Herndon, VA
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
30,000+
Cloud, On-Premise
Yes
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Costpoint At A Glance

Good: Contract management and project accounting modules have industry-specific features. Deltek has an in-house implementation team and extensive customer support options.
Bad: Common tasks, such as entering time and setting up projects, require many steps. Error messages provide minimal info and can be difficult to resolve.
Bottom Line: Deltek Costpoint is a comprehensive project-based ERP solution uniquely designed for government contractors.

Product Overview

Costpoint is an ERP solution from Deltek designed for government contractors. The platform simplifies project-based billing, revenue recognition, expense management, and compliance. Users can streamline the entire contract lifecycle from start to finish, along with comparing progress and conducting “what-if” analysis.

Costpoint modules include:

  • Contract management
  • Project management
  • Procurement
  • Manufacturing
  • Subcontractor management
  • Project accounting
  • Business intelligence
  • Human capital management
  • Time and expense

Companies can compare actual progress against the planned schedule, as well as highlight achievements and pain points. Costpoint’s “what-if” analysis helps customers envision multiple project outcomes. Information flows through a unified database from contracts, procurement, manufacturing, inventory and subcontractors to finance and accounting.

Deltek works with 99 of the top 100 government contractors and has a deep understanding of the industry. Its Costpoint solution helps companies comply with federal, state and local regulations. The platform undergoes annual SOC 1, 2 & 3 Type II audits and can help contractors with NIST SP 800-171 compliance requirements.

The platform is available on-premise or through the cloud. Its robust infrastructure uses Amazon Web Services, which offers global scale and data security.

Features

The key features of each module are:

Contract management – Track bid and proposal costs, as well as overall contract and funded values. Record contract modifications, Federal Acquisition Regulation clauses, Organizational Conflicts of Interest and Limitations of Costs. This module can be integrated with Deltek GovWin IQ software.

Project management – Budget and plan resources against projected revenue. Analyze aggregate project performance with a bottoms-up view by revenue, utilization and profit.

Procurement – Track requisitions through procurement, receiving, inspection and accounts payable. Generate purchase orders from approved requisitions without duplicate entry.

Manufacturing – Coordinate labor and resources with real-time transactional data and traceability. Monitor inventory and quality assurance processes.

Subcontractor management – Schedule and approve subcontractor work assignments, purchase orders, invoices and time entry. This module can be integrated with project management, procurement, human capital management, and time and expense modules.

Project accounting – Generate incurred costs, billing and timekeeping reports that are compliant with the Defense Contractor Audit Agency and other regulators. Create milestone invoices, in addition to project status and percent complete reports.

Business intelligence – View real-time data, trends and key performance indicators using role-based dashboards. Visualize business performance through interactive, embedded and ad-hoc reports.

Human capital management – Source, hire and onboard employees with online tools. Manage time and leave, payroll, subcontractors and compliance documents.

Time and expense – Enter employee time and expenses through web-based or mobile apps designed specifically for project-based businesses. Automate collection, validation, approval, and processing of labor and expenses.

Target Market

Deltek serves government contractors of all sizes across the globe. Here are some of its customers:

  • Advanced Management Strategies Group
  • Aero Simulation
  • BGI LLC
  • Cherokee Nation Businesses
  • Digital Consulting Services
  • GHD
  • Lockheed Martin
  • LogiCore
  • Sealaska Government Services
  • Technology Management Company

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Implementation/Integration

The vendor offers a custom implementation package for government contractors. Benefits include:

  • Reduced implementation time of three to four months
  • Platform configurations specific to the industry
  • Comprehensive testing plans
  • Low implementation risk from data migration
  • Scalable platform

Additionally, an in-house team of consultants and project managers can help clients install, configure, document and integrate the software. The team can also set design objectives, train employees and run optimization workshops.

Customer Service & Support

Deltek has three tiers of customer support, which are:

Standard Care – The Standard Care tier includes access to the online help portal, support during normal business hours, unlimited support cases for the first 120 days and then 15 cases annually, online and email response within 24 hours, four authorized support contacts and new product releases/enhancements.

Premium Care – The Premium Care tier includes all of the features of the Standard Care, plus phone support, support available during extended business hours, mission-critical support available 24 hours on weekdays, unlimited support cases and six authorized support contacts. Its response time varies depending on the severity of the issue: two hours for Severity 1 cases, four hours for Severity 2 cases, eight hours for Severity 3 cases and 24 hours for Severity 4 cases.

Select Care – The Select Care tier includes all of the features of the Premium Care tier, plus a dedicated customer support manager, mission-critical support available 24/7, 15 authorized support contacts, access to customer advisory councils and semi-annual product roadmaps, and free admission to the Deltek user conference. Its response time varies depending on the severity of the issue: one hour for Severity 1 cases, three hours for Severity 2 cases, six hours for Severity 3 cases and 12 hours for Severity 4 cases.

Pricing

Deltek Costpoint doesn’t publicly disclose pricing information. Please contact the vendor directly for a quote.

Shortcomings

Common tasks, such as entering time and setting up projects, require many steps through layers of menus.

Error messages provide minimal information and can be difficult to resolve.

Customers say functionality and reports are outdated.

Screenshots

Deltek Screenshot 1
Deltek Screenshot 2
Deltek Screenshot 3

About

Established in 1983, Deltek has a long history of providing HR, financial, marketing, project management and other solutions for professional services and project-based businesses. It aims to help its clients focus less on administrative tasks and more on their businesses. Specifically, it helps clients identify new sales and business opportunities, manage their talent, comply with government regulations and measure their finances.

Deltek has more than 30,000 clients and millions of users in over 80 countries. It has 23 offices in North America, Europe, Asia and Australia.

The vendor holds an annual conference where customers and partners can network, learn about the vendor’s products and discuss industry best practices. In addition, Deltek surveys key leaders in the government contracting market on their operational, financial and management issues.

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