Deltek Costpoint Review

Deltek
Product:
Vendor:
Founded:
Headquarters:
Costpoint
Deltek
1983
Herndon, VA
Ownership:
Customers:
Deployment Model:
Free Trial:
Public
20,000+
Cloud, On-Premise
Yes
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Costpoint At A Glance

Good: Contract management and project accounting modules have industry-specific features. Deltek has an in-house implementation team and extensive customer support options.
Bad: Common tasks, such as entering time and setting up projects, require many steps. Error messages provide minimal info and can be difficult to resolve.
Bottom Line: Deltek Costpoint is a comprehensive project-based ERP solution uniquely designed for government contractors.

Product Overview

Deltek Costpoint is an enterprise resource planning (ERP) solution for government contractors. The platform simplifies project-based billing, revenue recognition, expense management and compliance. Modules include:

  • Contract management
  • Project management
  • Procurement
  • Manufacturing
  • Subcontractor management
  • Project accounting
  • Business intelligence
  • Human capital management
  • Time and expense

Users can streamline the entire contract lifecycle from opportunity identification to closeout. Companies can compare actual progress against the planned schedule, as well as highlight achievements and pain points. Costpoint’s “what-if” analysis helps customers envision multiple project outcomes. Information flows through a unified database from contracts, procurement, manufacturing, inventory and subcontractors to finance and accounting.

Deltek works with 99 of the top 100 government contractors and has a deep understanding of the industry. Its Costpoint solution helps companies comply with federal, state and local regulations. The platform undergoes annual SOC 1, 2 & 3 Type II audits and can help contractors with NIST SP 800-171 compliance requirements.

The platform is available on-premise or through the cloud. Its robust infrastructure uses Amazon Web Services, which offers global scale and data security.

Features

The key features of each module are:

Contract management – Track bid and proposal costs, as well as overall contract and funded values. Record contract modifications, Federal Acquisition Regulation clauses, Organizational Conflicts of Interest and Limitations of Costs. This module can be integrated with Deltek GovWin IQ software.

Project management – Budget and plan resources against projected revenue. Analyze aggregate project performance with a bottoms-up view by revenue, utilization and profit.

Procurement – Track requisitions through procurement, receiving, inspection and accounts payable. Generate purchase orders from approved requisitions without duplicate entry.

Manufacturing – Coordinate labor and resources with real-time transactional data and traceability. Monitor inventory and quality assurance processes.

Subcontractor management – Schedule and approve subcontractor work assignments, purchase orders, invoices and time entry. This module can be integrated with project management, procurement, human capital management, and time and expense modules.

Project accounting – Generate incurred costs, billing and timekeeping reports that are compliant with the Defense Contractor Audit Agency and other regulators. Create milestone invoices, in addition to project status and percent complete reports.

Business intelligence – View real-time data, trends and key performance indicators using role-based dashboards. Visualize business performance through interactive, embedded and ad-hoc reports.

Human capital management – Source, hire and onboard employees with online tools. Manage time and leave, payroll, subcontractors and compliance documents.

Time and expense – Enter employee time and expenses through web-based or mobile apps designed specifically for project-based businesses. Automate collection, validation, approval, and processing of labor and expenses.

  • Accounting?
  • Business Intelligence?
  • Customer Relationship Management?
  • Human Resources?
  • Inventory Management?
  • Product and Purchase Planning?
  • Supply Chain Management?

Target Market

Deltek serves government contractors of all sizes across the globe. Here are some of its customers:

  • Advanced Management Strategies Group
  • Aero Simulation
  • BGI LLC
  • Cherokee Nation Businesses
  • Digital Consulting Services
  • GHD
  • Lockheed Martin
  • LogiCore
  • Sealaska Government Services
  • Technology Management Company

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Implementation/Integration

The vendor offers a custom implementation package for government contractors. Benefits include:

  • Reduced implementation time of three to four months
  • Platform configurations specific to the industry
  • Comprehensive testing plans
  • Low implementation risk from data migration
  • Scalable platform

Additionally, an in-house team of consultants and project managers can help clients install, configure, document and integrate the software. The team can also set design objectives, train employees and run optimization workshops.

Customer Service & Support

There are three tiers of customer support:

Standard care

  • 24/7 access to the online help portal
  • Business support available during normal business hours
  • Unlimited support cases for the first 120 days and 15 cases annually
  • Online and email responses within 24 hours
  • Four authorized support contacts
  • New releases and enhancements

Premium care – Includes all Standard care benefits, as well as:

  • Access to telephone support
  • Business support available during extended business hours
  • Mission-critical support available 24 hours on weekdays
  • Unlimited support cases
  • Response times of two hours for Severity 1 cases, four hours for Severity 2 cases, eight hours for Severity 3 cases and 24 hours for Severity 4 cases
  • Six authorized support contacts

Select care – Includes all Premium care benefits, plus:

  • Dedicated customer support manager who will proactively notify customers of upgrades, provide assistance with day-to-day issues and ask for product feedback
  • Mission-critical support available 24/7
  • Response times of one hour for Severity 1 cases, three hours for Severity 2 cases, six hours for Severity 3 cases and 12 hours for Severity 4 cases
  • 15 authorized support contacts
  • Access to customer advisory councils and semi-annual product roadmaps
  • Admission to Deltek User Conference

Pricing

Deltek Costpoint doesn’t publicly disclose pricing information. Please contact the vendor directly for a quote.

Shortcomings

Common tasks, such as entering time and setting up projects, require many steps through layers of menus.

Error messages provide minimal information and can be difficult to resolve.

Customers say functionality and reports are outdated.

Screenshots

Deltek Screenshot 1
Deltek Screenshot 2
Deltek Screenshot 3

Deltek Costpoint Review Q&A

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About

Founded in 1983, Deltek is a global provider of enterprise software and information solutions for project-based businesses. The vendor services more than 23,000 organizations and millions of users in over 80 countries. They have 23 offices in North America, Europe, Asia and Australia.

Deltek also runs an annual conference where over 3,000 customers and partners can network, learn about the vendor’s products and discuss industry best practices. Each year, the vendor surveys over 1,000 government contracting, architecture and engineering firms on their operational, financial and management issues.

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