Zoho Docs for Business Review

Zoho Docs
Pleasanton, CA
Deployment Model:
Free Trial:
50 million users
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Zoho Docs At A Glance

Good: No need to purchase additional hardware or software (i.e. Microsoft Office), easy to use, free plan for offices with less than five users.
Bad: Some of the advanced features found in MS Word or Excel are not offered.
Bottom Line: Scalable and accesible solution that fosters real-time collaboration among users.

Product Overview

Zoho has a variety of apps for specific job functions (i.e. Sales & Marketing, HR, Finance.) However, we will focus this review on Zoho Docs for Business.

Zoho Docs for Business is an application that includes documents, spreadsheets, and presentations all in one place. It is accessible from any device with an Internet connection, including mobile devices.

Zoho Docs works off the Zoho Office Suite which has Writer (documents), Sheet (spreadsheets), and Show (presentation.) All three apps have a Microsoft Office-like interface and allow sharing and collaboration.

Users have four primary options for how to share their files: collaborators only, everyone within a company (there are settings to grant users specific read-only or editing privileges), public on the web with password-protection, or public on the web overall.

Zoho Docs can be integrated with other applications, such as Zoho Mail, Dropbox, and Google Apps.

While Zoho Docs is for individual users, there’s a new product for remote teams called Zoho WorkDrive. Zoho WorkDrive has higher storage capacity and file uploads, and it allows teams to store, create, edit and share files within the Zoho Office Suite. It includes many features, such as instant notifications, unlimited version history, contextual comments, a full audit trail of team activities, over 160 file formats supported, data discovery, external collaboration, advanced analytics and an Admin Console.


We’ve listed the features below that are included in each Zoho Docs plan:

Free plan:

  • 1 GB file upload limit
  • Desktop sync
  • Admin Controls
  • Zoho Office Suite
  • SSL
  • File versioning for up to 25 versions
  • Secure file collaboration
  • Two-factor authentication
  • Mobile app
  • In-app chat
  • Email notification

Standard plan (includes all the features of the Free plan, plus):

  • 5 GB file upload limit
  • Unlimited file versions
  • GApp integration
  • Password protected links
  • The ability to send files to non-Doc users
  • Advanced analytics and reporting
  • Audit trail
  • Custom branding
  • Group sharing

Premium plan (includes all of the features of the previous two plans, plus):

  • 25 GB file upload limit
  • SAML based SSO integration
  • Active directory groups supported
  • Transfer file ownership
  • eDiscovery
  • Unlimited file recovery
  • Email In
  • Tasks and reminders

Target Market

Zoho provides industry and job-specific apps for Sales & Marketing, HR, and Finance. Zoho Docs for Business is intended for any company size and industry. We’ve listed below ten customers that have used Zoho products:

  • Alstom
  • American Cancer Society
  • eBay
  • Honeywell
  • HP
  • Hubspot
  • Oracle
  • PayPal
  • Shell
  • Starwood

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Companies that select the Standard and Premium pricing plans will get a 15-day free trial. After the trial period, they can purchase the plan via credit card. Implementation consists of creating a Zoho Docs account, and users can begin working in the software within minutes.

Users that want the Zoho Docs for Desktop option can download and install the solution (compatible for Windows, Mac, and Linux). After installation, users can sign into their Zoho account to complete the setup by syncing files between the desktop and cloud.

Customer Service & Support

Zoho Docs provides resources on its site, including how-to videos, FAQs, user guides, webinars and community forums. Users can also contact support by email.


Zoho Docs is available in three pricing plans (feature comparison is indicated in our Features section).

  • Free for up to five users– This plan includes 5 GB storage per user plus standard document management features (i.e. ability to create and edit documents) and built-in Writer, Sheet, and Show apps.
  • Standard – At $5 per user, per month, this plan provides a storage capacity of 100 GB per user. It includes other features not available in the Free plan.
  • Premium – At $8 per user, per month, this plan includes features not available in the Standard version. Storage capacity is 1 TB per user.

Zoho WorkDrive has a 15-day free trial, and there are three plans. The pricing for each plan is based on annual billing and a minimum of three users is required. The three plans are:

  • Starter – The Starter plan costs $2 per user, per month, has a 1 GB file upload limit and storage starts at 1 TB per team for up to 10 users. It includes many features, such as team folders, granular access controls, the Zoho Office Suite, mobile access, desktop sync, universal content search, an admin dashboard and follow updates. For more than 10 users, this plan has additional shared storage of 100 GB per new user.
  • Team – The Team plan costs $4 per user, per month, has a 5 GB file upload limit and storage starts at 3 TB per team for up to 10 users. It includes all of the features of the Starter plan, plus unlimited file versioning, a file activity timeline and groups. For more than 10 users, this plan has additional shared storage of 300 GB per new user.
  • Business – The Business plan costs $8 per user, per month, has a 50 GB file upload limit and storage starts at 5 TB per team for up to 10 users. It includes all of the features of the Team plan, plus custom branding, team folder activity timeline, advanced admin controls, custom data retention, full content visibility, domain verification, two-factor authentication and IP restriction. For more than 10 users, this plan has additional shared storage of 500 GB per new user.

Zoho WorkDrive offers additional storage options: 10 GB storage for $48 per year, 100 GB storage for $120 per year and 1 TB storage for $300 per year. In addition, users give limited access to their external clients for $12 per client user, per year.


Within Zoho Docs, some of the advanced features typically seen in MS Word or Excel are not available in Writer or Spreadsheet.


Zoho Screenshot 1
Zoho Screenshot 2
Zoho Screenshot 3


Zoho began in 1996 as a network management company called AdventNet. In 2009, it rebranded itself as Zoho Corporation. In addition to Zoho apps, the company has two divisions: IT management and network management.

Over the years, it has added more solutions, such as Zoho CRM (2005), Zoho People (2008), and Zoho Connect (2013). Zoho One, an all-in-one suite of more than 35 integrated applications, was introduced in 2017. The company reached the 50 million mark in number of users and rolled out the Zoho MarketingHub, a marketing automation software, in 2019.

Zoho has offices in Pleasanton (CA) and Austin (TX) and in other countries, such as India, China and Japan.

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Can't Be Trusted

on 2018-04-20 14:24:53

While our Zoho Projects usually functions fine... Zoho Docs doesn't seem to sync properly most of the time, this has lead to producing the wrong product because we were building CAD off of out of date files that Zoho didn't bother to update in the shared workspaces. We now have to double check everything and have people manually email us things because it has proven untrustworthy. 10+ sync issues one week, at the cost of material and time. We are seeking an alternative method. And a big red flag for us when Zoho reps were here, they couldn't help us with our issues and told us to submit a ticket because they don't even use Zoho Docs... and use Google Docs. So the company doesn't even use their own platform, that says it all. That's not including the "minor" issues like not loading things chronologically all the time. Why 656 isn't between 655 and 657 is beyond me... AVOID ZOHO DOCS