Kofax PaperPort Review

Irvine, CA
Deployment Model:
Free Trial:
Cloud, On-Premise
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PaperPort At A Glance

Good: Cloud connector option, ability to edit and share PDF files, can capture scanned content from any scanning device.
Bad: Desktop product is not compatible with Macs, slow customer service, no version control functionality.
Bottom Line: Long-time document management solution intended for individuals or smaller businesses.

Product Overview

PaperPort is a desktop document management solution that helps organizations quickly scan, manage, and share documents, PDFs, word processing files, images, and more. PaperPort Standard is suitable for individual and home offices, while the Professional and Enterprise plans are perfect for larger offices.

PaperPort Standard 14 is suitable for individual and home offices. By using their scanners or multifunction products (MFPs), users can covert their paper forms into searchable PDFs. It includes features, such as print to image PDF, document thumbnails, stacking/unstacking PDF documents, and folder management.  Users can also save documents in the cloud via a Cloud Connector utility – files can be accessed via any PC, tablets, or other mobile devices. Such cloud services include Microsoft Live SkyDrive, Google Drive, and Box, to name a few.

PaperPort Professional 14 is aimed at smaller offices or offices with a few users (although companies need to purchase one unit per desktop). It has all the features of the PaperPort 14, but includes these ones:

  • Support for shared network folders
  • Ability to add folder notes to any PDF
  • Ability to access recently scanned/recently view documents quickly
  • Ability to create text PDF files from any application
  • PDF password/encryption
  • Support for PDF 1.7 and PDF/A formats
  • Microsoft SharePoint connector

PaperPort Enterprise 14 is similar to the PaperPort Professional 14 except that Enterprise can support an entire department or organization by way of network installation.

We also want to mention the PaperPort Notes application for iPads. PaperPort Notes is a free download that lets users take notes by handwritten/typed text, images, voice, and web content.


This section refers to the features in PaperPort Professional 14. In addition to the features mentioned in the Product Details above, the Professional 14 includes:

  • Ability to capture images via mobile device and upload to the cloud
  • FormTyper functionality that allows users to convert paper forms into electronic ones – they can save as a PDF and send via email
  • Security features such as document encryption while in transit, intrusion detection, privacy certification
  • Send files to OmniPage Workflow
  • Ability to split desktop and workspace bookmarks
  • Ability to store files/folders on the network
  • Unlimited scanning profiles (the Standard version accepts up to five profiles)
  • Scheduled all-in-one indexing
  • Document thumbnails in over 150 formats

Target Market

Kofax has a worldwide customer base comprising more than 20,000 companies and government agencies. While it serves all industries, its notable ones include finance, insurance, healthcare and business process outsourcing. We’ve listed below 10 of its clients:

  • Aetna
  • American Express
  • Cigna
  • Fujitsu
  • Iron Mountain
  • Merck
  • Nationwide
  • TD Bank
  • Visa
  • U.S. Air Force

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There is a 15-day free trial period for the PaperPort Professional 14. The PaperPort Standard 14 and PaperPort Professional 14 versions are available for purchase on the vendor’s website (users have the option of either the digital or physical download). For the PaperPort Enterprise 14, users are encouraged to contact Kofax’s sales team.

Customer Service & Support

Users can get support via phone, email, or online. There is a customer support portal where users can participate in forums, search a knowledge base, or submit a support request.


PaperPort Standard 14 costs $99 and is suitable for individual and home offices. PaperPort Professional 14 ($199) is aimed at smaller offices or offices with a few users (although companies need to purchase one unit per desktop), while PaperPort Enterprise supports an entire department or organization by way of network installation. Pricing for the Enterprise edition is not publicly available; please contact Kofax directly for a quote.


Even though there is a Cloud Connector option, PaperPort is only available as an on-premised (desktop) solution. The Cloud Connector supports Mac machines, but the desktop product is not Mac-compatible.

It also does not include collaboration features common to DMS such as version control or check-in/check-out functionality.

Users have reported that customer service is an issue. Problems were not resolved in a timely manner and required multiple attempts to reach customer support.


Kofax Screenshot 1
Kofax Screenshot 2
Kofax Screenshot 3


Kofax’s Intelligent Automation software platform helps organizations transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. They combine RPA, cognitive capture, process orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability.

Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific.

Kofax acquired Nuance’s Imaging/Document Management group, which includes PaperPort, in 2019.

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User Reviews

  • User Rating
  • Rated 3.67 stars
    3.67 / 5 (3 )
  • 73.4%
  • (3)

Rated 3.67 stars
3.67 / 5 (3 )


  • Features
    User: 58%
  • Ease of Use
    User: 61%
  • Ease of Implementation
    User: 60%
  • Support
    User: 58%

Kevin Lantry
Rating: 4
4 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%


on 2019-11-09 05:20:46

PaperPort is an extremely handy product, love the features, use it daily. Unfortunately, customer support has always been p__s-poor. Upgraded to Windows 10, and Version 14.0 stopped talking to my scanner (though other features working fine, and scanner working with scan-only app), even though it knows it is there. Trying to get fix, found out Nuance sold it to Kofax. Only advice given: You MUST upgrade to 14.5 - though "upgrade" seems to translate to "buy the full new version".

This is consistent with the support I've found going back several versions.

Winora Kunselman
Rating: 4
4 /5 stars

  • Features
    User: 73%
  • Ease of Use
    User: 83%
  • Ease of Implementation
    User: 80%
  • Support
    User: 74%


on 2019-08-12 17:26:24

Ability to add folder notes to any PDF
Ability to access recently scanned/recently view documents quickly
Ability to create text PDF files from any application
PDF password/encryption
I say it rescued me as I was forgetting whether I had paid bills and could not find the original statements; we purchased this software in a bundle from Nuance - wow finally I had my proof by scanning paid bills with confirmation numbers and info as to when I had paid said bill - now I don't have to worry whether I am going to jail or not! I hope this review encourages even consumers to invest in this great software!

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