FileCenter Review

Orem, UT
Deployment Model:
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FileCenter At A Glance

Good: Affordable, ease of use, strong scanning and OCR features.
Bad: Not Mac compatible, limited collaborative features (i.e. no workflow or version control).
Bottom Line: Ideal solution for smaller businesses that want a paperless office.

Product Overview

FileCenter is a Document Management Solution intended for SMBs that want an efficient file management system without impacting their office productivity. It includes file management features, such as an electronic filing cabinet with a Cabinet/Drawer/Folder layout design, as well as scanning, OCR, and PDF features.

FileCenter is deployed on-premise and installed on a desktop. Minimum system requirements include Windows XP or newer operating system, a TWAIN-compliant scanner or ScanSnap, at least 750 MHz of CPU, and 500 MB  of memory. FileCenter is also Cloud compliant – users can scan files to the cloud and access them through cloud providers, such as Dropbox, Google Drive, SugarSync, and Microsoft SkyDrive.


The Standard edition includes basic scanning and file management features, compatibility with cloud service providers and local search.

The Pro edition includes additional features, such as:

  • Ability to share files on a network server
  • Sending files by email
  • Setting up file naming rules, reusing common file names
  • Set up reusable file layouts
  • Open, view, annotate, and adding comments and notes to PDFs
  • Fill out and digitally sign PDF forms
  • Adding text to PDFs
  • Automatic document separation and routing
  • Built-in OCR engine
  • One-click conversions to PDFs
  • PDF printer
  • Network administration tools
  • Tech support

The Pro Plus edition includes all of the features of the Pro edition – plus these features:

  • Automatic page clean-up for scans
  • Barcode support
  • OmniPage OCR software built-in
  • Automatic file naming from OCR text
  • Ability to convert scans or PDFs to formatted Office documents

Target Market

FileCenter is aimed towards SMBs with an emphasis on smaller organizations. It is available for a variety of industries, such as healthcare and legal. We’ve listed ten of its customers below:

  • Ameriprise Financial
  • Aon
  • British Broadcasting Corporation (BBC)
  • Coldwell Banker,
  • H&R Block
  • State Farm Insurance
  • Texas A&M University
  • United States Marine Corps
  • Vivint
  • Wells Fargo

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There is a 15-day free trial. After the free trial period, companies can purchase FileCenter straight from its website. FileCenter is also available at other online retailers, such as Amazon, or through a value-added reseller program.


Customer Service & Support

FileCenter has a dedicated support page that includes a knowledge base, video library, and downloads. Users can contact tech support by creating a ticket request. Note that tech support is email-based during the hours of 9AM to 5PM (Mountain time) daily.


FileCenter comes in three editions: Standard ($99.95), Pro ($199.95) and Pro Plus ($299.95). Please refer to the Features section for a comparison between the three. Note that the pricing reflect per license; for multi-license opportunities, please contact the vendor for a price quote.

The price includes the first year of maintenance. Annual maintenance renewals cost $19.95 for the Standard edition, $49.95 for the Pro edition and $69.95 for the Pro Plus edition.

FileCenter provides professional services, such as training, remote implementation and consulting (for one to five users), onsite implementation and consulting (for more than five users) and scanning services. Please contact them directly for a price quote for these services.


FileCenter is not Mac-compatible. It also has limited collaborative features, such as no workflow or version control functionality.


FileCenter Screenshot 1
FileCenter Screenshot 2
FileCenter Screenshot 3


FileCenter’s sole mission is to help smaller organizations work in a “paperless” office so they can find their files in an efficient and productive manner. In addition to FileCenter, other products include FileConvert (software that helps turn large amounts of documents into searchable PDF files), FileCenter Receipts (an electronic receipt tracking software) and FileCenter Portal (a secure portal for sharing files with employees, vendors and clients).

FileCenter provides a 30-day money-back satisfaction guarantee on their solutions. Users who purchase the software from FileCenter’s website are entitled to a refund within a month of purchase. FileCenter’s Return Policy has more details.


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Perfect Solution

on 2019-05-20 10:38:05

We have been using Paperport for about 10 years. The last several years have been a challenge as PP has not issued any updates and their support has consistently become ineffective and at times not useful at all. We are a busy healthcare provider. Still considered a small business. However, we work with hospital facilities, other medical offices, and patient records. We need a reliable and quick document management program for efficient and correct handling of a large volume of documents every day. Filecenter was recommended by our IT vendor. It has been the perfect solution for our environment. Hands down this is the best!

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