FileCenter Review

FileCenter
Product:
Vendor:
Founded:
Headquarters:
FileCenter
FileCenter
2005
Lehi, UT
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
50,000+ users
On-Premise
Yes
Download Comparison Guide

FileCenter At A Glance

Good: Affordable, ease of use, strong scanning and OCR features.
Bad: Not Mac compatible, limited collaborative features (i.e. no workflow or version control).
Bottom Line: Ideal solution for smaller businesses that want a paperless office.

Product Overview

FileCenter is a Document Management Solution intended for SMBs that want an efficient file management system without impacting their office productivity. It includes file management features, such as an electronic filing cabinet with a Cabinet/Drawer/Folder layout design, as well as scanning, OCR, and PDF features.

FileCenter is deployed on-premise and installed on a desktop. Minimum system requirements include a Windows 10 operating system or a Windows Server 2016 or newer, a TWAIN-compliant scanner or ScanSnap, at least a four-core CPU processor (although an eight-core processor is recommended), and at least 4 GB of memory. And if the organization wants to integrate FileCenter with its accounting systems, it must have QuickBooks Online, QuickBooks Desktop or Xero.

FileCenter is also Cloud compliant – users can scan files to the cloud and access them through cloud providers, such as Dropbox, Google Drive, Microsoft SharePoint and Microsoft OneDrive.

Features

FileCenter comes in three main editions: Standard, Pro and Pro Plus. We’ve listed the features of each edition below, but specific information on pricing can be found in our Pricing section.

Standard – The Standard edition includes these features:

  • Electronic file cabinets
  • Cloud compatibility
  • Inbox for incoming files
  • Save/Open integration with other systems
  • Reusable folder layouts
  • Image/unformatted document preview
  • Basic thumbnails for image files
  • Ability to send files by email
  • Local search
  • Back/Forward buttons
  • Ability to view two file locations at once
  • Navigation bar
  • Basic PDF functionality (e.g., viewing, annotating, adding notes and comments to PDFs, password-protected PDFs)
  • TWAIN/ScanSnap scanning
  • Direct scan to file cabinets
  • Import/export functionality

Pro – The Pro edition adds on these features:

  • Ability to share files on a network server
  • Setting up file naming rules, reusing common file names
  • Set up reusable file layouts
  • Outlook email management
  • Recycling bin for network files
  • Fill out and digitally sign PDF forms
  • Adding text, images and watermarks to PDFs
  • Adding headers, footers and page numbers to PDFs
  • Adding Bates stamps and barcodes to PDFs
  • Ability to combine, stack or split PDF files
  • Automatic document separation and routing
  • Built-in OCR engine
  • One-click conversions to PDFs
  • PDF printer
  • Scan to email, searchable PDFs or unformatted word processors
  • Network administration tools

Pro Plus – The Pro Plus edition includes all of the features of the Pro edition, plus:

  • Automatic page clean-up for scans
  • Barcode support
  • Separate and route scans based on document content
  • ReadIris and Zonal OCR
  • Automatic file naming from OCR text
  • Ability to convert scans or PDFs to formatted Office documents

Target Market

FileCenter is aimed towards SMBs with an emphasis on smaller organizations. It is available for a variety of industries, such as healthcare and legal. We’ve listed ten of its customers below:

  • Ameriprise Financial
  • Aon
  • British Broadcasting Corporation (BBC)
  • Coldwell Banker,
  • H&R Block
  • State Farm Insurance
  • Texas A&M University
  • United States Marine Corps
  • Vivint
  • Wells Fargo

Download Now: Document Management Software Buyer's Guide

Choosing an Document Management Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now

Implementation/Integration

There is a 15-day free trial. After the free trial period, companies can purchase FileCenter straight from its website. FileCenter is also available at other online retailers, such as Amazon, or through a value-added reseller program.

 

Customer Service & Support

FileCenter has a dedicated support page that includes a knowledge base, video library, and downloads. Users can contact tech support by creating a ticket request. Note that tech support is email-based during the hours of 9AM to 5PM (Mountain time) daily.

Pricing

The Standard edition costs $99.95, the Pro edition costs $199.95 and the Pro Plus edition costs $299.95. Note that the pricing reflect per license; for multi-license opportunities, please contact the vendor for a price quote.

The price includes the first year of maintenance. Annual maintenance renewals cost $19.95 for the Standard edition, $49.95 for the Pro edition and $69.95 for the Pro Plus edition.

FileCenter provides professional services, such as training, remote implementation and consulting (for one to five users), onsite implementation and consulting (for more than five users) and scanning services. Please contact the vendor directly for a price quote for these services.

Shortcomings

FileCenter is not Mac-compatible. It also has limited collaborative features, such as no workflow or version control functionality.

Screenshots

FileCenter Screenshot 1
FileCenter Screenshot 2
FileCenter Screenshot 3

About

FileCenter’s sole mission is to help smaller organizations work in a “paperless” office so they can find their files in an efficient and productive manner. In addition to FileCenter, other products include FileCenter Automate (software that helps turn large amounts of documents into searchable PDF files), FileCenter Receipts (an electronic receipt tracking software) and FileCenter Client Portal (a secure portal for sharing files with vendors and clients).

FileCenter provides a 30-day money-back satisfaction guarantee on their solutions. Users who purchase the software from FileCenter’s website are entitled to a refund within a month of purchase. FileCenter’s Return Policy has more details.

 

Download Comparison Guide
Send feedback or corrections to feedback@betterbuys.com.



Related Solutions

  • User Rating
  • Rated 5 stars
    5 / 5 (3 )
  • 100%
  • (3)

Rated 5 stars
5 / 5 (3 )

100%


  • Features
    User: 66%
  • Ease of Use
    User: 66%
  • Ease of Implementation
    User: 66%
  • Support
    User: 66%


Andre Roy
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Bingo

on 2020-10-16 03:13:07

Have been a user of PaperPort since the beginning of time. Recently switched to FileCenter. Good move as it's better than Paperport.



Katrina Jackson
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Easy and Efficient

on 2020-10-12 08:15:18

We were using PP before it just crashed. oredered a new version/update and it would not dowload. The tech support spent 5 hours in total trying to fix the issue on multiple computers and could not get it running. File Center loaded easily and the tech support contacted us to see if we needed more help with our additional downloads. The system is easy to grasp and the YouTube tutorials help to clarify the many extra features.



DorisZ
Rating: 5
5 /5 stars

  • Features
    User: 99%
  • Ease of Use
    User: 99%
  • Ease of Implementation
    User: 99%
  • Support
    User: 98%

Perfect Solution

on 2019-05-20 10:38:05

We have been using Paperport for about 10 years. The last several years have been a challenge as PP has not issued any updates and their support has consistently become ineffective and at times not useful at all. We are a busy healthcare provider. Still considered a small business. However, we work with hospital facilities, other medical offices, and patient records. We need a reliable and quick document management program for efficient and correct handling of a large volume of documents every day. Filecenter was recommended by our IT vendor. It has been the perfect solution for our environment. Hands down this is the best!