UpKeep Review

UpKeep
Product:
Vendor:
Founded:
Headquarters:
UpKeep
UpKeep
2014
Encino, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
50,000 users
Cloud
Yes
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UpKeep At A Glance

Good: Unlimited users, work orders and requestors regardless of pricing plan selected; group collaboration functionality; intuitive interface with minimal training.
Bad: No on-premise deployment available.
Bottom Line: Asset management solution designed to help mobile technicians access the tools they need for their jobs and to collaborate with each other.

Product Overview

UpKeep is an asset management solution (also known as CMMS) designed for in-the-field technicians to access, edit and close work orders straight from their mobile devices without being tied to their desks (although UpKeep is available on a desktop through a Web browser).

Requestors can submit a work order request via the software, so there’s no need to keep track of multiple emails and phone calls or piles of paperwork. Businesses can customize their work order forms, either by creating their own or using UpKeep’s templates. Managers can prioritize work order requests based on urgency and assign them to technicians as needed.

UpKeep also includes benefits offered with traditional computerized maintenance management system (CMMS) software, such as improved productivity, reduced maintenance costs and the ability to track an asset’s end-to-end lifecycle. However, unlike those solutions, UpKeep offers a very short implementation process and minimal training due to its intuitive interface.

Features

UpKeep includes many standard CMMS features. However, we also want to point out some of its unique functions.

UpKeep’s group collaboration feature is designed to improve communication among mobile technicians and their managers. Technicians can receive push notifications in real time for areas such as work order status or urgent requests. The manager can set up to six different levels of access, from users who can only view orders (such as third-party users or clients) to requestors and administrators.

Technicians have access to a calendar to see deadlines for all work orders as well as communicate with each other using the app. And finally, managers can create reports on various items, such as a breakdown of which work orders are assigned to which technician and the status of each technician’s work order.

Clients can also expand their collaboration by integrating UpKeep with Slack, a collaboration tool.

Other features of UpKeep include:

  • Electronic signature
  • Uploading and annotating images
  • Scanning barcodes of inventory/assets and adding them to work orders
  • PDF work orders and invoices for email and print
  • Ability to store PDF files, such as manuals
  • Available in multiple languages (French, German, Spanish, English)
  • Daily backup of data

Target Market

UpKeep is targeted at businesses of all sizes in many different industries, such as manufacturing, government, nonprofits, health care and education.

We’ve listed its clients below:

  • Siemens
  • Marriott
  • Yamaha
  • McDonald's
  • McCormick
  • Columbia Fruit
  • Continental
  • Ecolab
  • Certarus
  • Horizon Global

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Implementation/Integration

Users can sign up for a free demo via UpKeep’s website (or by downloading its mobile app on Android and iOS devices). After using the free demo, they can subscribe either monthly or yearly to one of UpKeep’s three pricing plans.

UpKeep has an optional Professional Implementation service that include data mapping, data cleaning and migration of asset records, work orders and other information from a different system.

Customer Service & Support

Users on all plans can contact UpKeep via chat, while the Professional and Business Plus plans has phone support. Users on the Business Plus plan gets a dedicated account manager to contact for troubleshooting and other inquiries.

UpKeep also has a Maintenance Community forum on Slack, where professionals can network with other users.

Pricing

UpKeep provides customers with a free plan and three paid plans. We’ll list what’s included in each plan below (note that the prices reflect annual billing).

Community (free plan):

  • Accommodates an unlimited number of users and requestors per company
  • Real-time push notifications, email notifications and a daily email digest
  • Work order management
  • Asset, location and inventory management
  • Barcode scanning
  • Ability to import data
  • Chat and phone support
  • Articles and training webinars
  • Technician analytics

Starter ($45 per user, per month): The Starter plan includes all features of the Community plan, plus:

  • Preventative maintenance
  • Time and cost tracking
  • Offline mode
  • The ability to upload files
  • Checklists
  • Meter readings
  • Drill-down reporting and history within last 30 days
  • The ability to export PDF and CSV files
  • Itemized time reporting
  • User log-in report
  • Parts consumption reports
  • Requests analysis

Professional ($75 per user, per month): The Professional plan includes all features of the Starter plan, plus:

  • Signature capture
  • A work order request portal
  • Full drill-down reporting and history

Business Plus ($120 per user per month): The Business Plus plan requires a minimum of five users. In addition to the Professional plan, it includes:

  • API access
  • Purchase orders
  • Additional asset management features, such as warranty tracking, check-in/check-out and depreciation/downtime tracking
  • Custom dashboards
  • Asset downtime and equipment reliability reports
  • Multi-site modules
  • Business integrations
  • Custom integrations
  • Single sign-on
  • Dedicated Customer Success Manager
  • Workflow automation
  • Onsite implementation and training

UpKeep offers add-on features and services, such as integration with SAP, professional implementation and the UpKeep Edge (remote conditioning monitoring features). Pricing for those features or services are available by quote only.

Shortcomings

Because UpKeep is a mobile CMMS, there’s no on-premise deployment. Companies that strongly prefer having a CMMS installed on their servers can check out our other reviews.

Screenshots

UpKeep Screenshot 1
UpKeep Screenshot 2
UpKeep Screenshot 3

About

UpKeep was launched in 2015 as the first mobile asset management solution. It stands by its five core values: being the change you envision, challenging the status quo, focusing on the user experience, continuous improvement and acting with integrity.

UpKeep also aims to help companies increase group collaboration and productivity. Technicians can communicate with each other about work orders or respond to urgent requests anytime, anywhere.

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Send feedback or corrections to feedback@betterbuys.com.

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