UpKeep Review

UpKeep
Product:
Vendor:
Founded:
Headquarters:
UpKeep
UpKeep
2014
Encino, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
50,000 users
Cloud
Yes
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UpKeep At A Glance

Good: Unlimited users, work orders and requestors regardless of pricing plan selected; group collaboration functionality; intuitive interface with minimal training.
Bad: No on-premise deployment available.
Bottom Line: Asset management solution designed to help mobile technicians access the tools they need for their jobs and to collaborate with each other.

Product Overview

UpKeep is an asset management solution designed for in-the-field technicians to access, edit and close work orders straight from their mobile devices without being tied to their desks (although UpKeep is available on a desktop through a Web browser).

Requestors can submit a work order request via the software, so there’s no need to keep track of multiple emails and phone calls or piles of paperwork. Businesses can customize their work order forms, either by creating their own or using UpKeep’s templates. Managers can prioritize work order requests based on urgency and assign them to technicians as needed.

UpKeep also includes benefits offered with traditional computerized maintenance management system (CMMS) software, such as improved productivity, reduced maintenance costs and the ability to track an asset’s end-to-end lifecycle. However, unlike those solutions, UpKeep offers a very short implementation process and minimal training due to its intuitive interface.

Features

UpKeep includes many standard CMMS features, several of which are indicated below. However, we also want to point out some of its unique functions.

UpKeep’s group collaboration feature is designed to improve communication among mobile technicians and their managers. Technicians can receive push notifications in real time for areas such as work order status or urgent requests. The manager can set up to six different levels of access, from users who can only view orders (such as third-party users or clients) to requestors and administrators.

Technicians have access to a calendar to see deadlines for all work orders as well as communicate with each other using the app. And finally, managers can create reports on various items, such as a breakdown of which work orders are assigned to which technician and the status of each technician’s work order.

Clients can also expand their collaboration by integrating UpKeep with Slack, a collaboration tool.

Other features of UpKeep include:

  • Electronic signature
  • Uploading and annotating images
  • Scanning barcodes of inventory/assets and adding them to work orders
  • PDF work orders and invoices for email and print
  • Ability to store PDF files, such as manuals
  • Available in multiple languages (French, German, Spanish, English)
  • Daily backup of data

Target Market

UpKeep is targeted at businesses of all sizes in many different industries, such as manufacturing, government, nonprofits, health care and education.

We’ve listed its clients below:

  • Caesar's Palace
  • DoubleTree Hilton
  • Hard Rock Cafe
  • Holmes Place
  • McDonald's
  • Saint Arnold Brewing Company
  • Sherwin-Williams
  • Stericycle
  • Universal Studios Orlando
  • Yamaha Motor

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Implementation/Integration

Users can sign up for a free demo via UpKeep’s website (or by downloading its mobile app on Android and iOS devices). After using the free demo, they can subscribe either monthly or yearly to one of UpKeep’s three pricing plans. There are no setup fees – the monthly and annual plans are all-inclusive.

UpKeep also provides data integration services for companies that need to import existing work orders, users or other data from a different system.

UpKeep offers introductory training based on the plan selected: website tutorials for users on the demo and Starter plans, a Web conference for users on the Professional plan and onsite training for users on the Enterprise plan.

Customer Service & Support

There are no tech support costs. Users can contact UpKeep via email, phone or online chat. UpKeep generally responds to requests within 24 hours.

Users on the Professional and Enterprise plans get a dedicated Account Manager to contact for troubleshooting and other inquiries.

Pricing

UpKeep provides customers with a free demo and three pricing plans. The free demo can be used for an unlimited time, but it only handles a maximum of 25 work orders.

Regardless of the pricing plan selected, the number of users per company, requestors and work orders are all unlimited. We’ll list what’s included in each plan below.

Free Demo:

  • Accommodates an unlimited number of users and requestors per company
  • Real-time push notifications
  • Asset and inventory management
  • Calendar mode
  • Summary reports
  • Ability to email and print out work orders
  • Ability to email and print out invoices
  • Ability to take and store photos

Starter ($35 per user per month, paid annually): The Starter plan includes all features of the Demo. In addition, it includes creation of an unlimited number of work orders.

Professional ($60 per user per month, paid annually): The Professional plan includes all features of the Starter plan, plus:

  • Signature capture
  • File storage
  • In-app reporting
  • Enhanced scheduling features
  • Record and upload/attach videos

Business Plus ($100 per user per month, paid annually): The Business Plus plan requires a minimum of five users. In addition to the Professional plan, it includes:

  • API access
  • Advanced time and cost tracking
  • Purchase orders
  • Additional asset management features, such as warranty tracking, lockout tagout and depreciation/downtime tracking
  • Single sign-on
  • Workflow automation
  • Business integrations
  • Webhooks
  • Custom meter automation

Enterprise ($180 per user per month, paid annually): The Enterprise plan includes all features of the other plans, plus:

  • Dashboard and key performance indicators for analytics
  • Central dispatch portal
  • Multi-site reporting
  • Onsite training

Shortcomings

Because UpKeep is a mobile CMMS, there’s no on-premise deployment. Companies that strongly prefer having a CMMS installed on their servers can check out our other reviews, such as FastMaint or I’mOnIt.

Screenshots

UpKeep Screenshot 1
UpKeep Screenshot 2
UpKeep Screenshot 3

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About

UpKeep Maintenance Management is a new entry in the CMMS industry with a unique focus of being the first mobile asset management solution. It stands by its five core values: being the change you envision, challenging the status quo, focusing on the user experience, continuous improvement and acting with integrity.

UpKeep also aims to help companies increase group collaboration and productivity. Technicians can communicate with each other about work orders or respond to urgent requests anytime, anywhere.

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Send feedback or corrections to feedback@betterbuys.com.

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