Vendor:
Founded:
Headquarters:
Maxpanda
2009
Santa Monica, CA
Customers:
Deployment Model:
Free Trial:
168,000+ users
Cloud
Yes
Maxpanda At A Glance
Product Overview
Maxpanda is dedicated CMMS software accessible via the Web. Unlike most vendors, Maxpanda offers a pay-as-you-go subscription option, where customers can pay by credit card monthly and cancel at any time. There are no contracts or set-up fees. There are also no fees for data backup, product upgrades or software maintenance.
Because Maxpanda is cloud-based, companies benefit from not having to purchase server hardware or additional software, are less reliance on their IT department, and have a faster implementation process through cloud deployment. The solution also is available for companies with multiple locations.
Features
In addition to work order management, asset management, inventory management, and preventative maintenance, Maxpanda offers these following features:
- Automated alerts
- Customizable tasks / checklists
- Guests can create/edit work orders via Guest Service portal
- Upload manual and documents
- Inspections and reports
- Notifications of past-due tasks
- Labor and material costs management
- Contractor and vendor management/invoicing
- Property improvement initiatives
- Role management (users can be assigned to any of the nine roles that are defined: company admin, editor, internal staff, limited vendor, unlimited vendor, submitter, tenant, viewer, and guests)
- Admins and Editors can approve work orders via the GoMAX mobile app
- Option to hide Priorities from viewers and submitters in a work order
- Ability to use QR codes on smartphones to look up equipment/location history and add parts to work orders
Maxpanda also offers integration with other systems via its API solution. Those systems include accounting, project management and marketing, to name a few. This feature is available on all plans except for the Starter plan.
Target Market
Maxpanda serves a wide variety of industries worldwide, such as manufacturing, healthcare, education, government, athletics, and construction. We’ve listed ten of its customers below.
- State of Arizona
- Burger King
- Clearwater Marine Aquarium
- Coca-Cola
- Disney
- Hampton Inn & Suites
- Nike
- TGI Fridays
- The Ohio State University
- University of Florida
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Implementation/Integration
Customers start with a 7-day free trial period, after which their subscription begins (their monthly fee is automatically paid via credit card). However, Maxpanda offers a four-step process for companies that want a dedicated implementation plan.
- Step 1 – Determining the company’s needs for a CMMS package (i.e., importing existing data, how many users will access solution, etc)
- Step 2 – Reflecting on how the CMMS will work with the company’s current processes and procedures
- Step 3 – Building a team of employees that will primarily be using the solution
- Step 4 – Define goals and objectives for implementation
Maxpanda also offers free data import service, where they import the data from an existing CMMS and users won’t have to worry about missing or duplicate data. It also offers training for customers prior to implementation, as well as ongoing training.
Customer Service & Support
Customers will get a dedicated technical support portal that is built in the CMMS dashboard. Through this portal, users can submit support tickets. Customers also can call or email their dedicated Maxpanda Product Manager during business hours.
Pricing
Maxpanda offers six pricing plans that accommodate unlimited users and has a $1 setup fee. They are:
- Beginner ($1 per month) – This is a new plan for users that only need to oversee a single site. It includes 1 GB of storage, up to 15 new work orders per month and basic reporting features.
- Starter ($129 per month, $118 per month if billed annually) – This plan includes many basic features of Maxpanda, such as 100 work orders per month, 25 GB of storage, 24/7 support and a corporate level management functionality that lets a company admin oversee a maximum of five sites or departments.
- Enhanced ($219 per month, $200 per month if billed annually) – This plan has all of the features of the Starter plan, however, it allows up to 200 new work orders per month. It also has a corporate level management functionality that lets a company admin oversee a maximum of 15 sites or departments. Additional features include up to 50 GB of storage, custom KPI dashboards, scheduled reporting and syncing API data with thousands of web applications.
- Standard ($279 per month, $255 per month if billed annually) – The Standard plan has a maximum of 350 new work orders per month, up to 100 GB of storage and the company admin can oversee up to 25 sites or departments.
- Professional ($329 per month, $300 per month if billed annually) – The Professional plan allows up to 500 new work orders per month, up to 500 GB of storage and the company admin can oversee up to 50 sites or departments.
- Enterprise (custom quote required) – This plan has all of the features of the four previous plans, plus an unlimited amount of new work orders monthly, unlimited storage and the company admin can oversee up to 100 sites or departments.
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As it’s based in the cloud, there is no on-premise deployment available. Companies wishing to host data on their server will need to check out our other CMMS reviews.
Screenshots
About
Maxpanda places a strong emphasis on customer satisfaction – not just from its own customers, but the customers’ internal and external clients. Its CMMS solution is entirely Web-based deployed as a SaaS. Maxpanda is one of the few vendors that offers a pay-as-you-go subscription service (no contracts, no implementation charges, or hidden fees) that the customer can cancel for any reason at any time.
Maxpanda is also non-profit friendly. Non-profits are eligible for up to 20% discounts on specific plans. A portion of the subscription fees goes to the World Wildlife Fund, an organization dedicated to conserving nature.
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