Maxpanda Review

Maxpanda
Product:
Vendor:
Founded:
Headquarters:
Maxpanda
Maxpanda
2009
Santa Monica, CA
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud
Yes
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Maxpanda At A Glance

Good: Tech support built right into the dashboard, unlimited number of users access, affordable pricing plans with robust CMMS features.
Bad: No on-premise deployment available.
Bottom Line: One of the few CMMS solutions that gives unlimited number of users access even with its basic pricing plan.

Product Overview

Maxpanda is dedicated CMMS software accessible via the Web. Unlike most vendors, Maxpanda offers a pay-as-you-go subscription option, where customers can pay by credit card monthly and cancel at any time. There are no contracts or set-up fees. There are also no fees for data backup, product upgrades or software maintenance.

As Maxpanda is SaaS, companies benefit from not having to purchase server hardware or additional software, are less reliance on their IT department, and have a faster implementation process through cloud deployment. The solution also is available for companies with multiple locations.

Features

In addition to work order management, asset management, inventory management, and preventative maintenance, Maxpanda offers these following features:

  • Automated alerts
  • Customizable tasks / checklists
  • Guests can create/edit work orders via Guest Service portal
  • Upload manual and documents
  • Inspections and reports
  • Notifications of past-due tasks
  • Labor and material costs management
  • Contractor and vendor management/invoicing
  • Property improvement intitatives
  • Role management (users can be assigned to any of the nine roles that are defined: company admin, editor, internal staff, limited vendor, unlimited vendor, submitter, tenant, viewer, and guests)
  • Admins and Editors can approve work orders via the mobile app
  • Option to hide Priorities from viewers and submitters in a work order
  • Ability to use QR codes on smartphones to look up equipment/location history and add parts to work orders

Maxpanda also offers integration with other systems via its API solution. Those systems include accounting, project management and marketing, to name a few. This feature is available on all plans except for the Basic/Starter plans.

  • Asset Management?
  • Inventory Administration?
  • Mobile Access?
  • Predictive Maintenance?
  • Preventative Maintenance?
  • Scheduling?
  • Work Order Management?

Target Market

Maxpanda serves a wide variety of industries worldwide, such as manufacturing, healthcare, education, government, athletics, and construction. We’ve listed ten of its customers below:

  • Bentley
  • Boise State University
  • Clearwater Marine Aquarium
  • City of New Haven, CT
  • H&M
  • Hampton Inn & Suites
  • Nordstrom
  • SkyVenture
  • Subway
  • University of Florida

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Implementation/Integration

Customers start with a 15-day free trial period, after which their subscription begins (their monthly fee is automatically paid via credit card). However, Maxpanda offers a four-step process for companies that want a dedicated implementation plan.

  • Step 1 – Determining the company’s needs for a CMMS package (i.e. importing existing data, how many users will access solution, etc)
  • Step 2 – Reflecting on how the CMMS will work with the company’s current processes and procedures
  • Step 3 – Building a team of employees that will primarily be using the solution
  • Step 4 – Define goals and objectives for implementation

Maxpanda also offers free data import sevice, where they import the data from an existing CMMS and users won’t have to worry about missing or duplicate data. It also offers training for customers prior to implementation, as well as ongoing training.

Customer Service & Support

Customers will get a dedicated technical support portal that is built in the CMMS dashboard. Through this portal, users can submit support tickets. Customers also can call or email their dedicated Maxpanda Product Manager during business hours.

Pricing

Maxpanda offers six pricing plans. They are:

  • Basic ($39 a month) – The Basic plan allows users to create up to 50 work orders a month, as well as supports an unlimited number of users. It also lets users track all assets within a single site. Other features include inventory and purchase orders, a mobile app, manual data from a CRM, scheduled enterprise reports, and managing data via live maps, lists and calendars.
  • Starter ($79 a month) – This plan includes all features of the Basic plan, plus 100 work orders per month and preventive maintenance scheduling with custom task management. It also has a corporate level management functionality that lets a company admin oversee a maximum of five sites or departments.
  • Enhanced ($149 a month) – This plan has all of the features of the Starter plan, however, it allows up to 150 new work orders a month. It also has a corporate level management functionality that lets a company admin oversee a maximum of 15 sites or departments. The Enhanced plan also single sign-on with Azure, Facebook and Google, as well as syncing API data with thousands of web applications.
  • Standard ($249 a month) – The Standard plan has a maximum of 350 new work orders a month and the company admin can oversee up to 25 sites or departments. Users can also integrate the WebHook Maxpanda mAPI to their private API.
  • Professional ($349 a month) – The Pro plan allows up to 500 new work orders a month and the company admin can oversee up to 50 sites or departments.
  • Enterprise ($449 a month) – This plan has all of the features of the four previous plans, plus an unlimited amount of new work orders monthly and the company admin can oversee up to 100 sites or departments.

If companies pay annually for the Starter plan or above, they’ll receive a $20 discount per month. Regardless which plan is picked, companies will get a comprehensive array of CMMS features.

Shortcomings

As it’s based in the cloud, there is no on-premise deployment available. Companies wishing to host data on their server will need to check out our other CMMS reviews.

Screenshots

Maxpanda Screenshot 1
Maxpanda Screenshot 2
Maxpanda Screenshot 3

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About

Maxpanda places a strong emphasis on customer satisfaction – not just from its own customers, but the customers’ internal and external clients. Its CMMS solution is entirely Web-based deployed as a SaaS. Maxpanda is one of the few vendors that offers a pay-as-you-go subscription service (no contracts, no implementation charges, or hidden fees) that the customer can cancel for any reason at any time.

Maxpanda is also non-profit friendly. Non-profits are eligible for up to 20% discounts on specific plans. A portion of the subscription fees goes to the World Wildlife Fund, an organization dedicated to conserving nature.

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Send feedback or corrections to feedback@betterbuys.com.

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User Reviews

  • User Rating
  • Rated 5 stars
    5 / 5 (5 )
  • 100%
  • (5)

Rated 5 stars
5 / 5 (5 )

100%


  • Features
  • Ease of Use
  • Ease of Implementation
  • Support


Irene Jackson
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Our Hotels thank you!

on 2019-01-14 11:19:07

We are happy with the service of Maxpanda maintenance work order software. The software has met our needs as we grow. The maintenance work order software is adaptable and great for scheduling among other things. Excellent customer support.

We have used a few hotel maintenance software but they don't suite out needs. Maxpanda hotel maintenance software is the only software that fits all our needs. The reporting build in, the schedule work order, the work order calendar and the unlimited number of users for a flat fee makes is perfect for our organization.

This hotel maintenance software is user friendly and flexible. We have found the customer support service to be very helpful and responsive in getting issues taken care of quickly. The help files and videos were also very helpful when setting up. Awesome hotel maintenance software. I have been using Maxpanda work order management app for a year now and have never been disappointed by the software. When I have problems, the live chat is always online to help promptly. I would refer anyone to try Maxpanda work order management app. Great work order management app! Prompt responses to email, usually same day. Very impressed and look forward to upgrading my subscription. The user friendly interface makes it easy to use and operate.



Froy Olivia
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 97%
  • Support
    User: 100%

School Maintenance Made Simple

on 2019-01-14 11:17:10

Our school has benefited from Maxpanda school maintenance software greatly. The school maintenance software does everything it is expected to do for our school management. The software is friendly and easy to use. Customer service is helpful and quick. Highly recommended.

We have been using Maxpanda property maintenance software for 6 months and we have had a positive experience. The property maintenance software is excellent and the interface is user friendly. Maxpanda property maintenance software is a very easy system to implement into any organization. It is user friendly and has a very good customer service. We have used it for 2 years now and we haven't had many issues and even if we did, the customer service is always ready to help resolve any problem. Great property maintenance software!



Judith Walker
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Best CMMS so FAR

on 2019-01-14 11:07:17

We had a little problem doing some tasks with Maxpanda’s work order software. We contacted the support through live chat and they were very helpful. They told us what to do and how to do it when setting our work order software.

Maxpanda order management software is a great management tool. New features are constantly added and the order management software is always up to date. It also has a guest portal for staff and tenants that don't need accounts to submit work order. The order management software calendar is also a fantastic feature.

The customer support was superb. It’s like they are waiting for you to contact them. The response time was very fast and their team is always ready to help out with any problem you have. Truly love GoMAX!, the mobile maintenance software that comes with the main app.
 



Jason Merdeckle
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Amazing software for the cost vs. features

on 2018-06-01 10:14:15

The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time. Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it. Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smartphone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do with Maxpanda CMMS.



Forsa
Rating: 5
5 /5 stars

  • Features
    User: 92%
  • Ease of Use
    User: 96%
  • Ease of Implementation
    User: 94%
  • Support
    User: 91%

Big ROI

on 2015-08-22 15:38:36

We have been using Maxpanda for over 5 years and have seen this software grow with our business requirements. No limits is excellent especially in these times of uncertainty. The software has saved us big money month after month.



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