Hippo CMMS Review

Hippo CMMS
Atlanta, GA
Deployment Model:
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Hippo CMMS At A Glance

Good: Unique dashboard with CAD mapping of facility's layout around each asset, reports can be scheduled or automated, real-time updates from mobile devices.
Bad: Predictive maintenance functionality is not available.
Bottom Line: Web-based CMMS with a specialty in mobile access.

Product Overview

Hippo CMMS products cover both daily workflow operations and long-term service operations. These products also vary by industry, focusing on the specific needs of each company’s infrastructure.

The solution’s mobile app gives real time updates on work orders so that you can access and add details to them from anywhere.

Hippo CMMS has numerous benefits, such as:

  • Automated scheduling and other workflows
  • Reduced operating costs
  • Decreased equipment downtime


Hippo’s modules include:

Advanced Dashboard:  Hippo has a unique dashboard for managing workflows according to your facility’s floor plan. The dashboard comes with CAD mapping for diagramming your facility’s layout around each asset. Work orders are easy to view and track according to their location along with all the valuable information needed on each asset.

Preventative Maintenance Management: Schedule regular maintenance before you need any down-time for repairs, and ensure your equipment is maintained to last. This module includes a PM system for linking with work orders and pulling information on each asset.

Work Order Management: Defines work order tasks through an easy-to-use portal, sending the task off to your maintenance team to complete. Your maintenance team could be internal, or contracted. Work orders can even be submitted, assigned, updated, and completed all from a mobile device as well.

Inventory Management: Accurately track inventory parts for equipment maintenance with automated settings letting staff know when and how to order new parts through relevant supplier information.

Vendor/ Resource Management: The staff in charge of maintenance, whether internal, outsourced, or contracted, are notified by email for each work order. They can also access the solution as a user for asset and workflow details. You may then create detailed reports on your maintenance workforce for performance reviews and hiring decisions.

Asset Management: Accurately track assets entered into the system for analyzing an asset’s history such as repairs, down time, PM record, and maintenance costs.

Fleet Management: Track shipping assets and vehicle costs with detailed information such as license plates, vehicle values, lease expiration dates, work order repairs, mileage, drivers, and more.

Mobile Application: The solution’s mobile app has an intuitive display for accessing and updating a variety of tasks on the go.

Powerful Reporting Tools: Administrators can create reports under three main categories: current work orders, maintenance history, and inventory. Sending out reports can be scheduled and automated through email.  Compiling and breaking down reports is simplified through set categories under each main category.

Target Market

Hippo CMMS primarily serves customers within manufacturing, healthcare, education, hospitality, municipalities, facility management, and non profit. The following is a list of 10 sample customers:

  • Rolls-Royce Naval Marine
  • Science World (British Columbia)
  • Jay Peak (Vermont)
  • Emerson
  • Royal Ontario Museum
  • Kohl Wholesale
  • Sony Centre for the Performing Arts
  • Seven Oaks General Hospital
  • North York General

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Hippo CMMS offers professional services for implementation as well as training on how to best utilize the solution. These services include on-site audits, data migration and import for transitioning between systems, PM scheduling, client-based training, live webinar training, a training video library, and unlimited tech support with the product’s purchase.

Customer Service & Support

Users can access the Knowledge Center to browse articles, watch videos or to submit a ticket request.


Hippo CMMS offers three pricing subscriptions. All pricing plans receive free technical support, software updates and data storage with daily backup. Onboarding services have additional costs to the license fee.

  1. Hippo Starter: $35 per user, per month. There’s a two-user minimum, and the tier includes features such as work order management, equipment management, preventive maintenance, parts and inventory, reports and insights, a calendar dashboard, a maintenance request portal, up to 25 unique requesters and up to 100 equipment items.
  2. Hippo Plus: $55 per user, per month. In addition to the features included in Hippo Starter, this tier has a KPI dashboard, interactive floor plans and maps, custom user interface, the Hippo Mobile app, up to 100 requesters and up to 1,000 equipment items.
  3. Hippo Pro: $75 per user, per month. There’s a three-user minimum. The tier includes everything in the previous two plans, plus work order templates, API access, single sign-on, purchase orders, email to maintenance request, e-signature for work orders, unlimited requesters and unlimited equipment items.



Hippo CMMS doesn’t offer predictive maintenance functionality. Also, the on-premise deployment is not available. Companies that are more comfortable hosting data on their own servers can check out our other CMMS reviews.


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Eptura is a global worktech company that provides software solutions for people, workplaces, and assets to enable everyone to reach their full potential. With 16.3 million users across 115 countries, we are trusted by more than 16,000 of the world’s leading companies, including 40% of Fortune 500 brands, to realize a better future at work.

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