eWorkOrders Review

Info. Professionals
Product:
Vendor:
Founded:
Headquarters:
eWorkOrders
Info. Professionals
1994
Whitehouse Station, NJ
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
Unknown
Cloud
No
Download Comparison Guide

eWorkOrders At A Glance

Good: Customer work order request interface, employee time-tracking module, short and straightforward implementation process.
Bad: On-premise deployment is not available.
Bottom Line: Robust cloud-based solution with a modular design that helps clients improve maintenance management and provide better customer service.

Product Overview

eWorkOrders is a cloud-based computerized maintenance management system (CMMS) designed to help facility managers, property managers and other managers maintain assets, inventories and work orders. It has a modular design with many features, such as work order tracking, asset management, inventory management, preventive maintenance and customer work order requests.

The solution has several benefits, including:

  • Hosted by eWorkOrders, so a company can save its IT resources
  • Better customer service, as users can submit/check work order requests online easily
  • Lower costs in the long run with the preventive maintenance feature (e.g., replacing equipment less often)
  • Easy-to-use interface with short implementation

 

Features

Below, we’ve listed several key modules/features of eWorkOrders:

Work Orders: The software has a well-designed work order management system that makes it simple to manage the entire work order process from start to finish. Managers can run a list of all open work orders, drill down into each work order for more details, search for a particular work order and generate reports on each work order’s status.

Preventative Maintenance:  eWorkOrders gives users the tools to effectively plan and schedule maintenance on equipment, building, and other assets before problems occur. This module provides several benefits, such as maintaining and storing historic records of repairs, helping organizations be prepared for inspections, and more.

Asset Management:  This module tracks and stores information on all assets, such as work history, costs and warranties.

Geographic Information System (GIS) technology and Enhanced Interactive Image Mapping: With this module, users get a comprehensive view and data associated with each asset on a floor plan, schematic, site map or any other image. Through the graphical interface, they can see pictures of the actual asset and where it is placed throughout the facility. Along with the asset photo, additional data associated with each asset is provided, such as location, work orders and maintenance history.

 Mobile: Technicians can access eWorkOrders from any device. They can create, manage and view assigned work orders and PMs, receive instant notifications regarding a work order, upload images and report problems, and research critical asset information, repairs while diagnosing a problem.

Stock Room Inventory: This module streamlines inventory control and includes features, such as vendor management, purchase orders and returns, inventory orders and returns, and cycling counts.

Customer Request Interface: Customers can submit a work order request online that gets sent to the appropriate technicians. They can also check details of the work order status, receive emails when work is completed and provide feedback on the work.

Employee Management:  Managers can track employee time on work orders, as well as payroll and other billing information. In addition, employees can track their vacation and sick leave, and customers can see which employees are performing their work orders and how much time they spend on them.

Document Management:  Users can store pictures, documents, and other files in one centralized location.  These files can easily be attached to work orders, assets, and preventive maintenance schedules.

Reporting:  eWorkOrders has many reporting templates on metrics, such as costs and turnaround time for work order requests, employee performance and employee hours. The reporting data can be displayed in a bar graph, line graph, or spreadsheet style, among other options. eWorkOrders can also create customized reports at the client’s request.

Spot Buys:  While managing a work order, users can track and organize all of the materials and costs so that they can easily place spot buy orders to vendors, which are captured and attached to the work order.

Meter Readings: This feature tracks all the meter readings without a person ever having to look at a dial.

Signature Capture:  Users can set up different electronic signature sign-offs while on the go.

Finally, eWorkOrders includes multi-location functionality with all modules.

Target Market

eWorkOrders is intended for facility and property managers in businesses of all sizes. We’ve listed 10 of its clients below.

  • Bristol Myers Squibb
  • Detroit Zoological Society
  • Honda
  • Huggins Hospital
  • McDonald's
  • McWhinney Enterprises
  • Neyer Management
  • North Carolina Museum of Life and Sciences
  • Parkview Baptist Church
  • Penn Mutual Towers

Download Now: The CMMS Buyer's Guide

Choosing an CMMS Solution is all about finding the right fit. Our report will walk you through the process and help you make a smart purchasing decision. Download Now

Implementation/Integration

Since eWorkOrders is a cloud-based system, implementation is shorter than on-premise deployment. The typical implementation process averages about one to three weeks, depending on the amount of data that needs to be imported.

The implementation process may differ based on the client’s needs. However, this is what the typical implementation process looks like:

  • Client provides completed new customer information form with signed quote.
  • The eWorkOrders team sets up client’s website and database for the client’s administrator, which takes 24 hours.
  • Any existing data imported (which can take one day to two weeks).
  • Two-hour configuration session between the eWorkOrders team and the client via web conferencing (vendor will help client create customized settings and other features).
  • The client finishes customizing settings.
  • Train-the-trainers sessions via web conferencing; those trainers then train employees on eWorkOrders.
  • We provide unlimited access to our online training videos and help system.

Through a CMMS API, users can fully leverage their CMMS by integrating it with any hardware device or software application. Whether importing data directly from machine sensors or exporting data, the eWorkOrders platfrom allows users to unlock the full power of their business assets and infrastructure.

Customer Service & Support

eWorkOrders offers phone and email support to users. Much like their customers, clients can also submit a work order request for support directly from the eWorkOrders module.

Additionally, clients can reach out to their assigned account manager for questions.

Pricing

eWorkOrders’ monthly pricing plan starts at $35 and increases based on the number of modules purchased. For a more specific quote, contact eWorkOrders directly.

Shortcomings

eWorkOrders is only deployed in the cloud, so companies seeking an on-premise system may want to check out our other CMMS reviews.

Screenshots

Info. Professionals Screenshot 1
Info. Professionals Screenshot 2
Info. Professionals Screenshot 3

About

Information Professionals Inc. (eWorkOrders) was founded in 1994 when it launched its first maintenance management system. The system evolved from being PC-based to a client server, to intranet, to what is now eWorkOrders.com.

eWorkOrders was launched in 2004 and remains Information Professionals’ only CMMS solution.

Download Comparison Guide
Send feedback or corrections to feedback@betterbuys.com.

Related Solutions

  • User Rating
  • Rated 5 stars
    5 / 5 (2 )
  • 100%
  • (2)

Rated 5 stars
5 / 5 (2 )

100%


  • Features
    User: 75%
  • Ease of Use
    User: 75%
  • Ease of Implementation
    User: 75%
  • Support
    User: 75%


Chester
Rating: 5
5 /5 stars

  • Features
    User: 50%
  • Ease of Use
    User: 50%
  • Ease of Implementation
    User: 50%
  • Support
    User: 50%

Fantastic Experience

on 2018-06-13 12:33:10

I've used eWorkOrders for a long time. Implementation was a breeze - no problems - they stayed with us every step of the way. Team found the system to be really easy to use and retrieve manuals and documents to quickly work on things. Has saved us time and money and increased productivity. Less downtime from equipment failures. Through their recommendations my processes have been streamlined and automated. You can always get someone on the phone who can actually help you!



JR
Rating: 5
5 /5 stars

  • Features
    User: 100%
  • Ease of Use
    User: 100%
  • Ease of Implementation
    User: 100%
  • Support
    User: 100%

Simple to Use!

on 2017-04-27 15:54:50

The easiest and most user friendly system I have come across. The system helps me manage many more aspects of my business than I originally hand in mind. Great people to work with. I highly recommend eWorkOrders!