ClicData Business Intelligence Review

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Product Overview

ClicData is a cloud-based business intelligence platform that connects data from various sources and allows users to create customized dashboards within minutes.

For many businesses, data is stored and shared in multiple systems. With ClicData, users can merge all data into a single data warehouse, create custom dashboards via a drag-and-drop interface, and then share them.

There’s a four-step process for building, sharing and monitoring dashboards with ClicData:

1. Data is consolidated from multiple sources, regardless of format, into a single data warehouse.
2. Data is cleaned and transformed via the Extract Transfer Load (ETL) platform.
3. Users create dashboards and reports from multiple sources via a drag-and-drop interface.
4. Users publish and share dashboards. Dashboards can be sent via email or published on a company’s intranet, website or social networks.

ClicData is accessible for everyone, regardless of job role or technical expertise. Since it’s housed in the cloud, users can access it from any device. ClicData has native mobile applications for Android and Apple iOS/iPhone so users can view dashboards from their phones or tablets.

Features

ClicData connects to many different applications, such as spreadsheets, databases, customer relationship management (CRM) systems (such as Salesforce or HubSpot), cloud storage (e.g., Box, Dropbox, Google Drive) and social platforms (e.g., Twitter, Facebook, Google Analytics). It also integrates with relational databases (such as Oracle, MongoDB, MySQL and SQL Server) and big data connectors. Additionally, ClicData’s Web Services, Open API and ODBC JSON connections allow users to connect to over 1,000 business applications.

ClicData cleans and transforms data to make it consistent. The Normalize and Standardize features check for correct dates and extra spaces. The solution also makes sure data values that share the same naming convention are standardized (for example, state abbreviations).

In addition, there’s a Data Merge feature that combines data from separate systems into a single table. Data merges don’t have to be performed each time new data is included. Users can just refresh the data source, and the merge automatically updates itself.

The dashboard designer is a drag-and-drop interface with a variety of visualization tools referred to as widgets. Some examples of these tools are charts, tables, images, audio, videos and infographics. The dashboards are automatically refreshed when there’s a change in the data. Dashboards can also be customized to match a company’s branding.

Users can share dashboards with individual colleagues or teams by adding them to a dashboard security list or by email. Dashboards can be exported as PDFs or images, or via Live Link (a link to the dashboard that can be public or password-protected), and settings allow them to be published automatically.

Here are a few other key features of ClicData:

• Access to historical data so users can go back and compare data after each refresh
• Ability to set parameters and access to data/dashboards by individual users or teams
• Alerts on key metrics (e.g., if performance exceeds or falls short of expectations)
• Ability to send data in real time or trigger data refreshes via REST application programming interface (API)
• White-label embedded visualizations in client’s internal portal, website or other platforms
• In-app native language for English, French, German, Spanish and Portuguese.

Target Market

ClicData is targeted to all company sizes in most industry sectors, such as healthcare, media, finance, consulting, digital marketing and retail. It also offers solutions for specific job roles, including marketing, finance and project management.

We’ve listed 10 of its clients below:

Implementation/Integration

ClicData offers users a free account. Sign-up takes only minutes. It also provides consultation and implementation services, such as:

• Helping clients figure out their business requirements and goals for using BI software
• Helping clients learn how to structure data and build key performance indicators (KPIs)
• Optimizing ClicData visualization widgets, and automating data and dashboards
• One-on-one training about ClicData’s advanced features

Additionally, ClicData offers its Expert Services feature for clients that need help cleaning data or building complex dashboards. Expert Services staff can connect and transform data, combine data sources, create visualizations and automate dashboard publications.

Customer Service & Support

ClicData has multiple support options that are included in each pricing tier. Personal and Team plan users receive email support. They can also submit tickets and view webinars. Along with these features, Business and Enterprise users receive in-app chat support.

Users can also access ClicData’s documentation and FAQs on its website, as well as view tutorials and video presentations on its YouTube channel.

In addition to tech support, ClicData’s specialists can resolve billing issues and receive product feedback.

Pricing

ClicData has four pricing plans with various features and unlimited dashboards. The four plans are:

Personal

The Personal plan costs $85 per month ($75 per month annually) and includes:

• Licenses for up to 5 users (maximum of up to 10 users)
• User/team management
• User/team parameters
• 5 GB data storage (up to 10 GB for an additional cost)
• Four cores shared database
• 5,000 data refreshes per month (up to 10,000 per month for additional cost)
• Up to 20 million table rows
• The ability to connect data from files, cloud storage accounts, social media sites and marketing software
• Data views, data merge, data fusion, data history, data flow and data export
• The ability to schedule and email dashboard publications and refreshes
• Email and Slack alerts when certain data events are triggered
• Email support and in-app ticketing system
• Help center
• Webinars

Team

The Team plan costs $275 per month ($245 per month annually). It includes all features of the Personal plan, plus:

• Licenses for up to 20 users (maximum of up to 50 users)
• 10 GB data storage (up to 15 GB for an additional cost)
• Six cores shared database
• 15,000 data refreshes per month (up to 20,000 per month for additional cost)
• Up to 50 million table rows
• The ability to connect data from cloud applications and web services/API (connecting with enterprise applications and databases are optional)
• Optional Data Insights and Reports features
• The ability to geocode up to 2,000 addresses (up to 5,000 addresses for additional cost)
• Dashboard activity logs
• Custom CSS
• Dashboard parameters
• Optional data stream feature
• Email, Slack, Webhooks and Zapier alerts when certain data events are triggered
• Optional white-labeling and custom branding features
• Optional advanced security features (e.g., custom password strength, single sign-on, two-factor authentication)
• 5,000 API calls per month (up to 10,000 calls for additional cost)
• One free onboarding sessions
• Optional in-app chat and additional onboarding sessions

Business

The Business plan is priced at $535 per month ($485 per month annually) and includes all features of the other two plans, plus:

• Licenses for up to 50 users (maximum of up to 250 users)
• 15 GB data storage (up to 30 GB for an additional cost)
• 12 cores shared database
• 20,000 data refreshes per month (up to 50,000 per month for an additional cost)
• The ability to geocode up to 5,000 addresses (up to 10,000 addresses for additional cost)
• Up to 100 million table rows
• Standard Data Insights and Reports features
• Standard Data Stream feature
• Up to 10 connections per broker maximum
• The ability to connect data from enterprise applications and databases
• Optional SMS alerts when certain data events are triggered
• 10,000 API calls per month (up to 20,000 calls for additional cost)
• Standard white-labeling and custom branding features
• Standard advanced security features
• Standard in-app chat support and two free onboarding sessions

Enterprise

The Enterprise plan is only available as a custom quote. It includes all of the features of the other plans plus:

• Licenses for up to 100 users (maximum of up to 50,000 users)
• 100 GB data storage (can store up to 8 TB for an additional cost)
• One to 24 cores dedicated database
• The ability to geocode up to 10,000 addresses (up to 250,000 addresses for additional cost)
• 100,000 data refreshes per month (up to 10 million per month for an additional cost)
• Unlimited table rows
• Unlimited connections per broker
• 25,000 API calls per month (up to 250,000 calls for additional cost)
• Option to host data in private cloud or on-premise database

Shortcomings

ClicData doesn’t offer predictive or forecasting analytics. However, this feature is in the vendor’s roadmap for implementation at a later date. In the meantime, ClicData can connect with machine learning platforms, such as H20.ai and Provision.io.

Other features in the roadmap include a multi-page report designer, intelligent search, ready-to-use mini data sources and visualizations, and narratives for dashboards.

Screenshots

About

ClicData has a simple vision: that every company should be able to build and share intuitive dashboards more efficiently, regardless of the data’s size or source. It aspires to be a major player in the cloud-based BI market by providing a simpler analytical tool than its competitors.

The platform was built from three prototypes between 2008 and 2013 based on years of research. Its latest iteration, ClicData i4, debuted in 2015.

ClicData’s world headquarters is in France, while its U.S. headquarters is in Scottsdale, AZ. It has other office locations in Canada, India, South America and Australia.

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