Workable Review

Boston, MA
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Workable At A Glance

Good: People Search and Talent Pool are unique tools to source and track candidates. The mobile app and customizable modules offer flexibility.
Bad: Workable lacks video interviewing, automated reference checks and onboarding. Larger companies will find the software's capabilities limited.
Bottom Line: Applicant tracking system best suited for small and medium-sized companies to easily coordinate the recruitment process.

Product Overview

Workable is a cloud-based, all-in-one recruiting software that streamlines the recruitment process and helps companies find and track talent. The comprehensive solution offers:

  • Candidate sourcing
  • Applicant tracking
  • Talent CRM
  • Team collaboration

The benefits of Workable include:

  • Flexible spending, with a monthly per-job pricing option
  • Faster hiring process
  • Reduced cost per hire
  • Mobile app for the hiring team
  • Better candidate sourcing with advanced search tools

We’ll discuss the key features of Workable below. However, we wanted to first highlight Workable’s built-in sourcing tool, People Search, which allows recruiters to search millions of online profiles by skills, keywords and target location, among other criteria.


Here are the key features of each Workable product:

Candidate sourcing

  • Branded career pages with customizable web addresses and no hosting fees
  • Mobile-optimized functionality
  • Custom job application forms with multiple question types, including automatic disqualifiers for candidates
  • Single-click submission to over 180 free and premium job boards
  • Ability to search millions of candidate profiles using auto-suggestions, keywords or location searches, hyper-targeted social media ads and a Chrome extension
  • Social media tabs, sharing and referrals to attract passive candidates
  • Employee referral tools that don’t require data entry
  • Bulk resume uploading and parsing to automatically create enriched candidate profiles
  • Integration with external application program interfaces (APIs) and widgets

Applicant tracking

  • Hiring process dashboard with customizable visual pipelines, and search and filter functions
  • Candidate profiles that compile resumes, email communication, scorecards and evaluations
  • Ability to send bulk emails for scheduling, disqualifying or moving candidates
  • Templates for offer letters and approvals with status tracking and e-signature capabilities
  • Calendars with multi-part interviews, mobile agendas, team availability, candidate self-scheduling and external syncing
  • Analytics tools to track and report candidate sources, hiring speed over time and pipeline efficiency
  • Mobile app to manage recruitment workflow and communication between candidates and hiring teams
  • Background checks available in-app through Checkr

Talent CRM – Workable has a talent pool module to help recruiters track and nurture relationships with potential candidates. Features include the ability to search for and add candidates from a database of millions of profiles, snooze communication with candidates that aren’t currently available for hire and view histories of interactions.

Team collaboration – With Workable, users can modify access rights to account settings and confidential information for different groups, including senior leaders, standard members of the hiring team and external recruiters. Hiring managers can also assign and audit user roles and responsibilities, and invite external recruiters to submit candidates through the Workable platform.


Target Market

Workable supports small and medium-sized businesses (SMBs) in many industries around the world. We’ve listed several of its customers below:

  • Basecamp
  • Berkshire Hathaway HomeServices
  • Deloitte
  • Domino's Pizza
  • Make-A-Wish Foundation
  • Porsche
  • Ryanair
  • Sears
  • Sephora
  • Wyndham Hotels and Resorts

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Clients can start with a 15-day free trial of the Pay As You Go or Starter plans. Users can set up career pages within minutes and then create a hiring pipeline, post jobs and communicate with applicants. Open jobs and candidates can be imported from an existing ATS, database or spreadsheet. New users receive a training webinar and a 60-day review.

Workable can be integrated with job boards, video interview platforms, assessment providers and human resource management systems (HRMS).

Customer Service & Support

Users can contact a customer support team based out of the United States, Europe or Australia through email, the mobile app or the online help ticket submission form. Phone support is also available on business days from 2 a.m. to 6 p.m EST. In addition, the Help Center provides articles and videos.

Custom and enterprise users receive a dedicated account manager and are guaranteed a response from customer support within three hours.


Workable offers several pricing plans with different features. The most basic plan, Pay As You Go, is $99 a month per job. Otherwise, prospective clients will need to get a specific price quote from Workable. Here are the features associated with each pricing plan:

Pay As You Go

  • 180+ free and premium job boards
  • Branded career pages
  • Interview scheduling
  • Email and calendar integration
  • Offer letters with e-signatures
  • Background checks
  • Phone, email and chat support
  • Mobile apps for iOS and Android

Starter includes all the features of Pay As You Go, as well as:

  • Interview kits and scorecards
  • Reports and analytics
  • Priority support
  • Onboarding and training
  • Volume discounts

Pro includes all the features of Starter, plus:

  • People Search and auto-suggest
  • Single sign-on
  • LinkedIn Recruiter integration
  • External Recruiter portal
  • Customizable hiring pipelines
  • Customizable candidate profiles
  • Schedule assist
  • EEO reporting
  • API access and data export
  • Dedicated account manager

Custom Solutions (Enterprise)

Workable offers custom solutions designed for companies with multiple divisions or subsidiaries, as well as for specific integration, rollout and support requirements.


Workable doesn’t include video interviewing, automated reference checks or onboarding functionality beyond offer letter services. Companies may need to use a separate HRMS solution for onboarding features.

Larger customers may find that Workable doesn’t offer enough functionality or customization for multiple jobs and departments.


Workable Screenshot 1
Workable Screenshot 2
Workable Screenshot 3


Founded in 2012, Workable’s goal is to create flexible and intuitive hiring software that allows SMB customers to have access to the same kind of recruitment systems as larger companies.

Workable has 6,000 customers in over 100 countries, making it the most commonly used recruiting software in the world. With its proprietary search engine, People Search, Workable has sourced over 80,000 candidates for customers.

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