Fetch Review

Shoeboxed
Product:
Vendor:
Founded:
Headquarters:
Fetch Expense Reporting
Shoeboxed
2007
Durham, NC
Ownership:
Customers:
Deployment Model:
Free Trial:
Private
8.000
Cloud
Yes
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Fetch Expense Reporting At A Glance

Good: Employees are reimbursed for out-of-pocket expenses much faster, real-time visibility of expenses, communications through the app remove email chains.
Bad: Challenge with getting new-to-mobile employees on board with a mobile expense reporting app, not a full-fledged accounting solution.
Bottom Line: Mobile expense reporting solution that greatly streamlines the expense management process.

Product Overview

In 2017, Shoeboxed debuted a mobile expense management solution called Fetch. Fetch helps employees and managers in small businesses oversee the expense reimbursement process more efficiently without the need for expense reports. Employees simply download the Fetch mobile app, and take a picture of an expense receipt or record mileage, and then send them to their managers for approval. Managers can view, verify, approve and even reimburse the expense directly from Fetch.

Fetch provides several benefits for employees, managers and business owners, such as:

  • Employees get reimbursed much faster, as expense reporting process is streamlined
  • Managers can communicate with employees through the app, which eliminates any email chains
  • Real-time visibility of team’s expenses, as managers and owners access all expense information on one screen
  • Companies reimburse employees directly through the app rather than with manual checks
  • Elimination of storing hard copy receipts and other paperwork

Features

When an employee submits an image of an expense receipt, Fetch quickly pulls off the relevant information with its automated data extraction tool. It then notifies the manager or approver that an expense is waiting to be verified and reimbursed. Managers and approvers can get those notifications daily, weekly or on a specific schedule that they choose.

Managers and approvers can reimburse expenses either on a case-by-case basis or in batches. Fetch links to a company’s bank account so expense reimbursement is done straight from the solution.

Managers can track spending by employee, project or category within reports that can be downloaded into either .csv or .pdf formats. They can also create custom expense categories and approval workflows to fit the business’ specific needs.

Finally, Fetch uses 256-bit encryption and partners with Dwolla, a payment processing company, in order to keep expense and payment data secure.

  • Billing and Invoicing?
  • Budgeting and Forecasting?
  • Core Accounting?
  • Expense Management?
  • Inventory Management?
  • Payroll Management?
  • Payment Processing?

Target Market

Fetch is intended for small-to-medium-sized teams and businesses in all industries. Designed for companies with five to 100 employees, it’s especially aimed at those companies with reimbursement needs for remote sales teams and workers in the field.

Fetch’s list of customers is not publicly available. If you’re looking for client references, please contact the vendor directly.

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Implementation/Integration

Clients can participate in a 14-day free trial. They won’t need to provide credit card information until after the free trial ends. Implementation generally takes less than 20 minutes, and the Fetch support team is happy to walk the client through every step of the process. They also offer a quick start user guide.

Clients can invite their employees to use Fetch with a single click; once employees get the email invite, they can download Fetch in two taps.

Customer Service & Support

Fetch offers free, comprehensive support. Users can access the support portal to browse topics such as mileage tracking, expense reimbursement and report generation. They can also submit a support request from the portal or contact tech support by phone or email.

Clients can also contact their dedicated customer support representatives for issues and questions.

Pricing

After the 14-day free trial, Fetch’s Team plan costs $9.95 per user per month. Note that a user represents an employee that submits the expenses. It’s free for users who won’t need to submit expenses but rather approve or track them, such as an accountant or manager. Fetch is also free for solo users not connected to a team.

Shortcomings

Companies may find a challenge in getting their employees on board with Fetch, especially if they’ve never used a mobile expense reporting app. However, the Fetch mobile app is simpler to download than most expense reporting solutions.

Fetch doesn’t offer other accounting features, but it does integrate to QuickBooks.

Screenshots

Shoeboxed Screenshot 1
Shoeboxed Screenshot 2
Shoeboxed Screenshot 3

About

Fetch is built and managed by the team at Shoeboxed, the pioneer of paper and digital receipt management. Since its launch in 2007, Shoeboxed has been saving small business owners time and money by turning piles of paper receipts into organized digital data. With over 1,000,000 accounts in 100 countries, Shoeboxed is the world’s premier solution for staying organized year-round without any of the headache that goes with it. Shoeboxed is based in Durham, NC

With Shoeboxed serving the small business owner, its next goal was to bring its receipt and expense technology to small business teams. In 2017, Shoeboxed launched Fetch as a simple, affordable stand-alone service with the goal of making it easy for small businesses to save time and reduce complexity by introducing automated, paperless expense management software.

With Fetch, it built a product that eliminates the time and hassle baked into expense reports to refocus teams on their actual work.

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